Altigen AltiContact Manager Version 4.6 Administration Manual page 520

RTM Data Schema
Table 4: RTM Data Format
Database Definition
Element
OutCallDurat Duration of outgoing calls
ion (NumOutCall); from the time
the call enters "Connected"
state until disconnect
NumWrapUp Number of times agent entered
Wrapup, where Wrapup lasts
from agent-set "Not Ready" to
"Ready" status
WrapUpDura The amount of time for
tion Wrapup, where Wrapup lasts
from agent-set "Not Ready" to
"Ready" status
NumCallToV Count of voicemail messages
M
VMDuration Total duration of voicemail
messages
nGroups Count of workgroups agent is
logged in to
NumHold The number of call put on hold
in this workgroup
HoldDuration Total duration of workgroup
hold calls
extNumInCal Personal (non-workgroup)
l incoming call
extInCallDur Total duration of personal (non-
ation workgroup) incoming calls
extNumOutC Number of personal (non-
all workgroup) outgoing calls
extOutCallDu Total duration of personal (non-
ration workgroup) outgoing calls
extNumCallto Count of non-workgroup
VM voicemail messages
extVMDurati Total duration of voicemail
on messages
extNumHold Count of non-workgroup calls
holding
A-12 AltiContact Manager Administration Manual
Type Specification/
* CDR Client Field
ULONG * Outgoing Calls
Duration
short * Wrapup
ULONG * Wrapup
Duration
short * Voice Mail
ULONG * Voice Mail
Duration
short
short
ULONG
short * Calls Answered
ULONG * Calls Answered
Duration
short * Outgoing Calls
ULONG * Outgoing Calls
Duration
short * Voice Mail
ULONG * Voice Mail
Duration
short