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Agent Configuration
There are two types of Agent extensions:
•
Physical Extensions are associated with a physical port and device,
usually a telephone set. This is what most users think of as an
extension.
•
Virtual Extensions are not associated with a physical port. Virtual
extensions can be used as message mailboxes and in telephone sharing
environments. Users of a virtual extension can log in on any available
station to access physical extension features using Feature Codes.
You can create up to 2,000 total (physical + virtual) extensions.
IP extensions can be configured either as physical or virtual extensions.
After creating the extensions, you then work with the following settings,
each of which is accessed by a tab in the Agent Configuration window.
•
General setup—creating the extension numbers and assigning people
to the extensions, creating workgroup pilot numbers, and setting other
basic parameters.
•
Group—add or remove huntgroup members.
•
Speed Dialing—extension speed dial numbers.
•
Mail Management—capacity and features options for extension
mailboxes.
•
Notification—preferences and options for voice mail notifications.
•
Restriction—extension out-call restrictions.
•
Answering—call forwarding, call waiting, and call handling
preferences and options.
•
One Number Access—special handling for designated VIP calls.
•
Monitor List—extension rights to monitor other extension calls.
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Troubleshooting
