Altigen AltiContact Manager Version 4.6 Administration Manual page 557

Index
A
About icon 4-4
access
restriction 1-19
system 4-10
access code 7-3
account code 1-6
ACD 1-24
call handling 15-19
ACM Administrator 1-22
installation 3-45
login 3-46
adding a huntgroup 14-4
adding or changing hardware 3-47
address
AltiGen Communications,
Inc. 1-ii
IP 21-6
network 21-2
administration
AltiContact Manager 5-1
remote 1-22
Adobe Acrobat PDF 3-1
Advanced CallRouter 25-10
queue announcements 25-21
SQL queries 25-20
agent
logout reason codes 12-5
agent check box 13-6
agent configuration 13-1
Agent Extension view window 4-6
Agent icon 4-4
A-law 5-26
AlCM Administrator
login 3-46
alternate mark inversion (AMI) 6-20
AltiAdmin 3-1
menus & windows 4-1, 4-11
AltiBackup 3-1
AltiConsole 1-24, 1-25, G-1
AltiContact Manager
administration 5-1
call center features 1-6
characteristics 1-3
NT service 3-2
online registration 3-9
PBX features 1-6
platform selection 2-1
AltiDB Reader 1-25
AltiGen Communications
phone numbers 1-ii
AltiGen Communications, Inc.
address 1-ii
Altigen External CDR 5-20, 5-21
AltiGen Switching Service 3-18
Alti-IP 600 1-26
phone configuation 17-1
AltiMail
making a call from 1-16
AltiReach 1-24
call management 21-36
call view 1-18
AltiServ
hardware requirements 2-1
AltiServ features 1-22, 1-24
AltiServ-to-AltiServ network 9-25
AltiSpan
caller ID 1-8
AltiView 1-25
AltiWare
definition G-1
developer support 1-5
installation 3-1
Internet integration features 1-18
IVR features 1-12, 1-15
main window
hardware status 4-5
system administration
features 1-19
T1/E1/PRI features 1-21
tools 1-25
voice messaging features 1-16
voice over IP features 1-22
AltiWare Administrator 4-1, 4-11
AltiWare OE
new installations 3-11
AltiContact Manager Administration Manual I-1
Index