Table of Contents
Advertisement
•
No Restrictions on Outcalls.
•
Internal Calls Only—extension-to-extension.
•
Internal and Local Calls Only—extension-to-extension and local
calls only.
•
Allow Internal/Local Calls AND Restrict Other Calls by Allowing
Certain Prefixes—internal calls, local calls and prefixes you specify
in the Prefixes Allowed boxes. Include all relevant prefix numbers, for
example, starting with 1 + prefix.
•
Allow Internal/Local Calls AND Restrict Other Calls by
Disallowing Certain Prefixes—disallows calls to outside numbers
with prefixes you specify in the Prefixes Disallowed boxes. Include
all relevant prefix numbers, for example, starting with 1 + prefix.
Setting Other Call Restrictions
You can allow or restrict two other types of calls by using the following
check boxes. You may choose to enable or disable these options—the
default is set to Allow Calls to be Transferred or Conferenced to an
Outside Number and Allow Off-Premise Mailbox User to Make or
Return Call From Voice Mail. These default settings reduce the risk of
international toll fraud.
Caution: Allowing these options may increase the potential for toll
fraud if they are not properly administered.
•
Allow Calls to be Transferred or Conferenced to an Outside
Number—selected, the extension user can transfer or conference calls
to an outside telephone number.
•
Allow Extension User Configure Forwarding, Notification and
Remind Call to an Outside Number—selected, the extension user
can set these features to an outside telephone number. Checking this
box will enable Message Notification.
•
Allow Outside Caller to Make or Return Call From Voice Mail—
selected, the extension user can make or return calls from within voice
mail (i.e. Zoomerang).
•
Allow Outside Caller to Make International Call From Voice
Mail—selected, the extension user can make international outgoing
calls from within voice mail (i.e. Zoomerang).
AltiContact Manager Administration Manual
Agent Configuration
13-27
Advertisement
Table of Contents
Troubleshooting
