Setting Up Call Reports - Altigen AltiContact Manager Version 4.6 Administration Manual

Setting up Call Reports

• The Account Code may contain 1-10 digits.
• You can assign the same Account Code to different Account Names.
To delete an account and its code, select it and click Delete. You can select
multiple items for deletion by using Ctrl-click or Shift-click. Click Apply
to save your changes and OK to save and close the window.
You can now set options for each extension that determine whether account
codes can be forced or bypassed. See "Establishing Basic Extension
Attributes" on page 13-4.
Setting up Call Reports
You can set up call reporting if AltiContact Manager and ACM
Administrator are installed on the same server.
In AltiContact Manager, call reporting distinguishes between call detail
data, which records every call made to, out of, and within the AltiContact
Manager system, and RTM data, which is workgroup-related statistical data
captured from the real-time monitoring function used in the AltiSupervisor
client application. Both types of data can be set up for call reporting, or
logging, although their storage systems are different.
• Call detail data can be logged to your local drive, to a remote server,
and/or exported via a COMM port.
• RTM data is always logged to your local drive.
Data logged to your local drive is stored in a directory called AltiDB, which
is located by default on the root of the drive where Contact Manager is
installed. Files are stored in .mdb format.
Backups, if you choose to make them, are created in a subdirectory called
DBBackup, which in turn contains three subdirectories: MCDR for
Advanced Call Data, RTMCALL for Call Data, and RTMDATA for
RTM data. These three types of data have separate report screens in the
CDR Search client, and are described in the CDR documentation.
The CDR formats are described in "Call Accounting Report Formats" on
page A-1.
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