Table of Contents
Advertisement
Configuring Calling Restrictions
Configuring Calling Restrictions
Available restrictions on outgoing calls from extensions range from no
restrictions to allowing internal calls only.
System calling restrictions, discussed under "Defining System Call
Restrictions" on page 5-12, specify global restrictions for all extensions,
and you cannot override the system settings when you configure
extensions. Further, restrictions can be placed on out call routing calls, as
discussed in Chapter 10, Out Call Routing Configuration.
To work with extension call restrictions, select the extension number you
want to work with from the Agent/Supervisor/Extension side window list,
then click the Restriction tab to open the Restriction window.
Figure 9. Restriction window, Agent Extension Configuration
Note:
You can use Apply to to apply call restriction settings to one,
some, or all extensions. See "Apply To Button" on page 13-2 for
more information on using Apply to.
Setting Call Restriction Options
You can use one of the following options in setting restrictions on an
extension or on multiple extensions using Apply to.
13-26 AltiContact Manager Administration Manual
Advertisement
Table of Contents
Troubleshooting
