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Example:
• Retain Records is set to 60 days
• Save db is selected
• Renew Backup is set to every month
With these settings, on day 61 a backup file is started in the DBBackup
folder. Each day's call or RTM data is added to this file for one month. At
the end of a month, a new file is started in DBBackup, which is likewise
appended with each day's call or RTM data every day at midnight.
Backup files are dated and renewed according to the following schedule,
regardless of when you actually make the Renew selection.
Renew setting
day
week
2 weeks
month
3 months
6 months
year
External (Remote) Logging of Call Data
AltiContact Manager allows you to output call accounting to a Microsoft
SQL 7 or SQL 2000 database or to a third party external application.
In either case, the database cannot be on the same server as the AltiContact
Manager system. A system integrator or database developer will need to
write a custom query to extract data from the SQL database.
You can send reports from a number of different systems to the same
database.
Renewal Dates
daily, at midnight
every Sunday
the 1st and 15th of every month
the first of every month
December, March, June, September
December and June
January
AltiContact Manager Administration Manual 5-19
System Configuration
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Table of Contents
Troubleshooting
