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Call Router Advanced
•
Tag name - for example, "password" (gathered from a response
to an IVR prompt or another AltiLink Plus application)
•
Minimum Digits and Maximum Digits to collect
•
PSTN and Web Timeout values
•
IVR Data - for example, "username=Michael" (gathered from
a response to an IVR prompt or another AltiLink Plus
application)
Note: Play WG Queue Status - if you select "Play WG Queue
Status," Call Router Advanced must log on as a workgroup
extension with password and Call Router's virtual extension
and password. Specify this workgroup extension in the textbox
that appears when you select Play WG Queue Status. (See
"Queue Announcements" on page 25-21.)
If you want to apply the "Play WG Queue Status" Target
action to several different workgroups, you must create separate
rules for each.
6. (future release) Enter optional data to match against the routing rule:
•
User Data (gathered from a response to an IVR prompt or another
AltiLink Plus application)
•
Push URL (AltiWeb only)
•
the number of prompt to play to the callee
7. Click OK.
Viewing Call Router History Menu
The Call Router Advanced window gives a history of all incoming trunk
calls to Call Router Advanced.
To specify Call Router History window content:
1.
Choose Select Column from the View Menu.
2. In the Select Columns dialog box, select the columns to display in the
Call Router history window the following:
•
Caller ID
•
Entered Digit
•
IVR data
•
DNIS
25-16 AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
