Table of Contents
Advertisement
Incoming Call Routing
Incoming Call Routing
To set incoming call routing for a trunk, select the trunk in the General
window, then click the In Call Routing tab in the Trunk Configuration
window to display the In Call Routing window. The trunk location
appears in the title bar.
Figure 9. In Call Routing window, Trunk Configuration
For each trunk—or using Apply to... to apply the settings to multiple
trunks—you can set routing for the three time periods defined in the System
Configuration Business Hours window ("Setting Business Hours" on page
5-8):
•
During Business Hours
•
Outside Business Hours
•
Non Workdays
Within each of these three time slots, you have the following routing
options for incoming calls:
•
Route to an extension selected in the drop-down list
•
Route to an auto-Attendant number selected in the drop-down list
•
Route to the operator
7-20 AltiContact Manager Administration Manual
Advertisement
Table of Contents
Troubleshooting
