Table of Contents
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Key AltiContact Manager Characteristics
•
Basic CallRouter - a call handling application that uses ACM
Administrator Auto IVR and AltiAPI Data Directed Routing features
to match incoming trunk call data against customer records built using
the Call Router GUI. The Call Router Advanced license gives
additional features including dynamic searching of DNS data to match
against incoming call data, and workgroup call queue announcements.
•
CDR Search - allows administrators to search CDR files for records
that meet selected criteria, and allows workgroup supervisors to search
both CDR files and workgroup CDR statistics.
Optional Add-On Products
•
Alti-IP 600 - AltiGen's H.323-compliant, business telephone that
provides voice communication over an IP network.
Optional Kits
•
SDK 2.7 Tool Kit - offers a complete set of tools including APIs,
documentation and sample programs, to enable a developer to begin
programming rapidly and efficiently. It includes a self-installing CD-
ROM containing AltiGen SDK software. Session-based licensing is
required for both Basic API and APC API interfaces.
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Table of Contents
Troubleshooting
