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Configuring the Tenant Table
Configuring the tenant table involves first adding entries to the tenant list,
then using Agent Extension Configuration and Trunk Configuration to
assign extensions and trunks, respectively, to tenant IDs.
To create tenant entries:
1.
In the Tenant window, click the Add button to open a small Tenant
Configuration dialog box.
2.
In the dialog box, type in the Tenant Name and click OK. Then click
the Apply button in the Tenant window. The tenant ID is assigned
automatically and sequentially.
3.
Repeat the above steps for all the tenants you want to add, then click
OK to close the System Configuration window.
To assign extensions to tenant IDs:
1.
Select Agent... on the Call Center Management menu to open the
Agent Extension Configuration General window.
2.
For each extension you want to assign to a tenant ID:
a. In the Extension list, select and highlight the extension you want to
assign to a tenant ID. Each extension can be assigned to only one
tenant ID.
b. Select a tenant ID in the Tenant drop-down list under Personal
Information, then click Apply.
3.
Repeat the previous step for each extension you want to assign. When
you're done, click OK to close the Agent Extension Configuration
window.
To assign trunks to tenant IDs:
1.
Select Trunk Configuration... on the System Management menu to
open the Trunk Configuration General window.
2.
For each trunk you want to assign to a tenant ID:
a. In the trunk list, select and highlight the trunk you want to assign to
a tenant ID.
b. Select a tenant ID in the Tenant Selection drop-down list, then
click Apply.
AltiContact Manager Administration Manual 5-23
System Configuration
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Table of Contents
Troubleshooting
