Epson ML-13000 User Manual page 370

ML-13000 User's Manual
The printer is not communicating with the computer
Is the cable plugged in properly?
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Make sure the printer's interface cable is securely plugged into the correct terminal of the computer and the printer.
Also, make sure the cable is not broken nor bent. If you have a spare cable, try connecting with the spare cable.
Does the interface cable specification match the specifications for the computer?
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Make sure the interface cable specifications match the specifications for the printer and the computer.
"Specifications" on page 386
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When using a USB hub, is it being used correctly?
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In the USB specification, daisy-chains of up to five USB hubs are possible. However, we recommend that you connect
the printer to the first hub connected directly to the computer. Depending on the hub you are using, the operation of
the printer may become unstable. If this should occur, plug the USB cable directly into your computer's USB port.
Is the USB hub recognized correctly?
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Make sure the USB hub is recognized correctly on the computer. If it has, disconnect the USB hub from the computer
and connect the computer directly to the printer. Ask the USB hub manufacturer about USB hub operation.
You cannot print under the network environment
Are the network settings correct?
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Ask your network administrator for the network settings.
Connect the printer directly to the computer using a USB cable, and then try to print.
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If you can print via USB, there are some problems on the network environment. Ask your system administrator, or refer
to the manual for your network system. If you cannot print via USB, see the appropriate section in this User's Guide.
Printing does not start
Are there any paused print jobs on your computer?
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If the printer is turned off or the network cable is disconnected during printing, print jobs may remain on your
computer in a paused state preventing you from starting printing.
Delete any print jobs left in the print queue from the printer driver, or restart your computer.
When you resume printing, make sure that the printer is turned on and the network cable is firmly connected.
The printer has an error
Confirm if errors have occurred in the printer by checking the lights and messages on the printer's
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control panel.
"Control Panel" on page 18
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"When a Message is Displayed" on page 367
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Problem Solver
370