Page 1 User’s Guide NPD4256-00 EN...
Page 2: Copyright And Trademarks
Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Page 3 General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright © 2010 Seiko Epson Corporation. All rights reserved.
Page 4: Operating System Versions
Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64 Enterprise Edition. Macintosh refers to Mac OS X. ❏ Mac OS X refers to Mac OS X 10.3.9 or later. Epson AcuLaser MX21/MX20 Series Operating System Versions User's Guide...
Page 5: Table Of Contents
Where to Find Information............. . 32 Epson AcuLaser MX21/MX20 Series...
Page 6 Printing Directly from a USB Memory........... . . 64 Epson AcuLaser MX21/MX20 Series...
Page 7 Using the EPSON Scan icon from your computer........
Page 8 System Information............. . . 140 Epson AcuLaser MX21/MX20 Series...
Page 9 Status and Error Messages............. . 172 Epson AcuLaser MX21/MX20 Series...
Page 10 Paper Jam around the rear cover........... . . 219 Epson AcuLaser MX21/MX20 Series...
Page 11 USB connections..............236 Epson AcuLaser MX21/MX20 Series...
Page 12 Using EPSON Status Monitor........
Page 13 Before Contacting Epson........
Page 14: Safety Instructions
Use of the another cord may result in fire or electric shock. This printer’s power cord is for use with this printer only. Use with other equipment may result in fire or electric shock. Epson AcuLaser MX21/MX20 Series Safety Instructions User's Guide...
Page 15 ❏ When connecting this printer to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable. Epson AcuLaser MX21/MX20 Series Safety Instructions User's Guide...
Page 16: Finding The Place For The Printer
50 cm 30 cm 30 cm 100 cm 110 cm 30 cm To install and use any of the following options, you will need the indicated amount of additional space. Epson AcuLaser MX21/MX20 Series Safety Instructions User's Guide...
Page 17: Using The Printer
If you must touch one of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing Epson AcuLaser MX21/MX20 Series Safety Instructions...
Page 18 ❏ If the printer will not be used for a long time, disconnect the plug from the electrical outlet. ❏ Unplug this printer from the wall outlet before cleaning. ❏ Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners. Epson AcuLaser MX21/MX20 Series Safety Instructions User's Guide...
Page 19: Handling Consumable Products And Maintenance Parts
Avoid touching the drum, since oil from your skin can permanently damage its surface and affect print quality. Safety Information Interface connector power source ❏ All interface connectors for this printer are Non-LPS (non-limited power source). Epson AcuLaser MX21/MX20 Series Safety Instructions User's Guide...
Page 20: Laser Safety Labels
An additional laser warning label is affixed to the inside of the printer. Ozone safety Ozone emission Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing. Epson AcuLaser MX21/MX20 Series Safety Instructions User's Guide...
Page 21: Restrictions On Copying
Ozone exposure limit The Epson laser printer generates less than 3 mg/h of continuous printing. Minimize the risk To minimize the risk of exposure to ozone, you should avoid the following conditions: ❏ Use of multiple laser printers in a confined area ❏...
Page 22 Epson AcuLaser MX21/MX20 Series User's Guide ❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc. Responsible use of copyrighted materials Scanners can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.
Page 23: Chapter 1 Getting To Know Your Printer
Be sure to close the ADF cover when scanning a document on the document table. Be sure to close cover A when scanning a document. The DNF model is shown in the illustration. Epson AcuLaser MX21/MX20 Series Auto Document Feeder (ADF) stopper...
Page 24: Rear View
Rear view rear cover power switch network interface connector DNF model only Epson AcuLaser MX21/MX20 Series AC inlet telephone interface connector - LINE: Connects with the phone cord - EXT: Connects with an external telephone USB interface connector Getting to Know Your Printer...
Page 25: Inside The Printer
Inside the printer fuser unit toner cartridge pickup roller Epson AcuLaser MX21/MX20 Series photoconductor unit developer unit locking lever Getting to Know Your Printer User's Guide...
Page 26: Scanner Parts
Scanner parts Front view document cover transportation lock Inside the scanner duplex cover Epson AcuLaser MX21/MX20 Series document table Getting to Know Your Printer User's Guide...
Page 27: Control Panel
Start button Numeric key pad Clear button Epson AcuLaser MX21/MX20 Series Use these buttons to switch to the corresponding mode. Displays printer status messages and control panel menu settings. Use this button to register frequently used settings for Copy mode and Scan mode or to call up the settings.
Page 28 Mode buttons/LEDs (Green) LCD panel Job Memory button Epson AcuLaser MX21/MX20 Series On when print data is stored in the print buffer (the section of printer memory reserved for receiving data) but not yet printed. Flashes when the printer is processing data.
Page 29 Use this button to return to a higher hierarchical level while doing settings. Use this button to move to a menu displayed on the LCD panel. Function buttons (F1 to F4) Epson AcuLaser MX21/MX20 Series Getting to Know Your Printer User's Guide...
Page 30: Options
512 MB by replacing RAM with a 512 MB RAM DIMM. Note: Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or an Epson qualified service representative.
Page 31: Maintenance Parts
❏ “Saving scanned data to a USB memory” on page 107 ❏ “Saving scanned data to a shared folder” on page 108 ❏ “Sending scanned data by e-mail” on page 110 Epson AcuLaser MX21/MX20 Series Product code 1199/1200 Getting to Know Your Printer...
Page 32: Faxing
Online Help for each printer software Click Help for detailed information and instructions on each printer software that controls your printer. Online help is automatically installed when you install the printer software. Epson AcuLaser MX21/MX20 Series Getting to Know Your Printer User's Guide...
Page 33: Chapter 2 Paper Handling
The MP tray (Multi-purpose tray) is the paper source that is available for various types of paper, such as labels, envelopes, thick paper, and transparencies. Note: To load envelopes, see “Envelopes” on page 44. 1. Open the MP tray, then pull the subtray out. Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 34 Then adjust the paper guide to the size of the paper. Note: ❏ Make sure to load the paper as far as it will go inside the MP tray. ❏ Make sure that you do not load paper beyond the limit tab. Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 35 For details, see “Installing the pickup roller” on page 35. Installing the pickup roller If the pickup roller has come off, reinstall it as follows. Note: Do not remove the pickup roller without a qualified service representative. Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 36 2. Slide the locking lever to the right until it stops, and insert the gray rod into the hole on the pickup roller. 3. Push the locking lever up to lock the pickup roller. Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 37: Standard Paper Cassette
2. Pinch the tab and slide the paper guides to the size of paper. Note: When the size of the paper that is loaded is bigger than A4, push the release lever and extend the paper cassette to accommodate the paper. Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 38 Epson AcuLaser MX21/MX20 Series User's Guide 3. Load a stack of the desired paper on the center of the paper cassette with the printable surface facing down. Note: ❏ Make sure that you do not load paper beyond the limit mark.
Page 39 When you use the paper that is longer than A4 size, do not raise the stopper. To prevent printouts from being stacked and pushed out of the output tray, every time the printer ejects a couple of the printouts, remove them from the tray. Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 40: Optional Paper Cassette Unit
Epson AcuLaser MX21/MX20 Series User's Guide Optional paper cassette unit 1. Pull the paper cassette out from the printer. 2. Pinch the tab and slide the paper guides to the size of paper. Paper Handling...
Page 41 Epson AcuLaser MX21/MX20 Series User's Guide Note: When the size of the paper that is loaded is bigger than A4, detach the green stopper and attach it to the paper guide. 3. Load a stack of the desired paper on the center of the paper cassette with the printable surface facing down.
Page 42 Epson AcuLaser MX21/MX20 Series User's Guide Note: ❏ Make sure that you do not load paper beyond the limit mark. a. limit mark ❏ Load letterheads with the printable side facing down and with the letterhead portion at the top.
Page 43: Selecting And Using Print Media
Since the quality of any particular brand or type of media may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of media. Always test samples of media stock before purchasing large quantities or printing large jobs.
Page 44: Envelopes
❏ Envelopes that have no glue or no tape Cautions Do not use any window envelope other than the ones designed for laser printers. The plastic on most window envelopes will melt. Available paper source: ❏ MP tray Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 45: Thick Paper
Paper Size: A4, LT Paper Source: MP Tray Paper Type: Thick (121 to 220 g/m2 paper) Semi-thick paper Available paper source: ❏ MP tray ❏ Standard paper cassette ❏ Optional paper cassette Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 46: Transparencies
Available paper size: ❏ 70.0 × 148.0 mm to 215.9 × 356.0 mm Available paper source: ❏ MP tray Printer driver settings: Paper Size: User Defined Size Paper Source: MP Tray Paper Type: Normal Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 47: Setting Your Originals
Document table Auto Document Feeder Paper type for the Auto Document Feeder You can use the following documents with the Auto Document Feeder. Epson AcuLaser MX21/MX20 Series Paper size 8.5 × 14 inch (Maximum paper size) Copy: A4, A5, Letter, Legal...
Page 48: Paper Direction
❏ Do not place heavy objects on the glass surface of the document table. Also, do not press the glass surface with too much force. ❏ Be sure to close the ADF cover when scanning a document on the document table. 1. Open the document cover gently. Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 49 ❏ Make sure the document is flat against the glass surface, otherwise the image will appear fuzzy and out of focus. Also be sure to close the document cover to prevent interference from external light. Epson AcuLaser MX21/MX20 Series User's Guide Paper Handling...
Page 50: Setting Your Originals Into The Auto Document Feeder
Auto Document Feeder. ❏ If you load multiple pages in the Auto Document Feeder, the pages will be fed from the top and then ejected face-down. Epson AcuLaser MX21/MX20 Series Paper Handling User's Guide...
Page 51: Chapter 3 Printing
Note: The printer driver’s online help provides details on printer driver settings. Using the Automatic setting For Windows users 1. Click the Basic Settings tab. 2. Select Automatic, then choose desired printing quality. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 52: Using The Advanced Setting
Setting Info. button on the Optional Settings tab. Customizing print settings If you need to change detailed settings, make the settings manually. Note: To print the highest resolution, set Print Quality to Maximum. For Windows users Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 53 You can create new settings in the More Settings dialog box. When you create new settings, Custom Settings is displayed in the list on the Basic Settings tab. In this case, the original setting is not overwritten. To save the new settings, save them under a new name. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 54: Toner Save Mode
3. Select the Toner Save check box, then click OK. Setting the Advanced Layout Duplex printing This function allows you to print on both sides of the paper automatically. For Windows users 1. Click the Basic Settings tab. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 55: Modifying The Print Layout
This function allows you to print multiple pages on single sheets of paper. For Windows users 1. Click the Advanced Layout tab. 2. Select the Print Layout check box and the number of pages you want to print on one sheet of paper. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 56: Resizing Printouts
Epson AcuLaser MX21/MX20 Series User's Guide 3. If you want to make detailed settings, click More Settings. The Print Layout Settings dialog box appears. 4. Make appropriate settings. For details about each setting, see online help. 5. Click OK. Resizing printouts This function allows you to enlarge or reduce your document.
Page 57: Printing Watermarks
This setting is not available when you select Zoom To check box. 5. Click OK. Printing watermarks This function allows you to print a text-based or image-based watermark on your document. For Windows users 1. Click the Advanced Layout tab. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 58 4. If you select Text, type the watermark text in the Text box. If you select BMP, click Browse, select the BMP file you want to use, then click OPEN. 5. Type the watermark name in the Name box. 6. Click Save. Your watermark will appear in the List box. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 59: Printing Headers And Footers
This function allows you to print user name, computer name, date, time, or collate number, at the top or bottom of each page in a document. For Windows users 1. Click the Advanced Layout tab. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 60: Printing With An Overlay
❏ The overlay function is available only when High Quality (Printer) is selected for the Printing Mode in the Extended Settings dialog box from the Optional Settings tab. Creating an overlay 1. Open the file that you want to create an overlay. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 61 To change the settings of the overlay form data you created, access the printer driver and repeat all the steps in this page. Note that on the step 5, select Overlay Print, then click Edit Form. Epson AcuLaser MX21/MX20 Series User's Guide...
Page 62 Form Pre-Settings drop-down list in the Form Selection dialog box. 3. Click OK. Your pre-settings name will appear in the Pre-Settings drop-down list in the Advanced Layout dialog box. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 63: Cancelling A Print Job
Double-click your printer’s icon on the taskbar. Select the job in the list, then click Cancel from the Document menu. Printing Web Pages to Fit Your Paper Size This function allows you to make Web pages fit to your paper size when printing. Install EPSON Web-To-Page from the printer Software Disc. Epson AcuLaser MX21/MX20 Series...
Page 64: Printing Directly From A Usb Memory
This software is not available for Windows 7, Vista, XP x64, Server 2008, and Server 2003. After you install EPSON Web-To-Page, the menu bar is displayed on the Microsoft Internet Explorer Toolbar. If it does not appear, select Toolbars from the View menu of Internet Explorer, and then select EPSON Web-To-Page.
Page 65 ❏ If a PDF file is locked with a password, the password screen appears on the control panel. Enter the password to print the file. To enter the password, use the numeric key pad. After all characters are determined, press the OK button. Epson AcuLaser MX21/MX20 Series User's Guide Printing...
Page 66: Chapter 4 Scanning
Using the EPSON Scan icon from your computer Epson Scan is a TWAIN-compliant scanning program provided by Epson. You can install Epson Scan from the Software Disc supplied with the printer. For instructions on use, see “Using Epson Scan” on page 68.
Page 67: Setting Your Originals
Do not select a WIA option for your scanner from the Import or Acquire list; you will not be able to use all the features of your scanner. The EPSON Scan window opens. See “Selecting an Epson Scan mode” on page 68 for instructions on selecting an Epson Scan mode.
Page 68: Using Epson Scan
Scan. Mac OS X: Select Applications > Epson Software > EPSON Scan. The EPSON Scan window opens. See “Selecting an Epson Scan mode” on page 68 for instructions on selecting an Epson Scan mode. Selecting an Epson Scan mode Epson Scan offers several scanning modes to choose from.
Page 69: Changing The Scan Mode
Professional Mode. Changing the scan mode To change the scan mode, click the arrow in the Mode box in the upper right corner of the EPSON Scan window. Then select the mode you want to use from the list that appears.
Page 70: Scanning In Office Mode
1. Place the original(s) on the document table. See “Setting Your Originals” on page 47 for instructions. 2. Start Epson Scan. See “Starting Epson Scan” on page 68 for instructions. 3. Select Office Mode in the Mode list. See “Changing the scan mode” on page 69 for instructions.
Page 71 1. Load the first page of your documents in the Auto Document Feeder. See “Setting Your Originals” on page 47 for instructions. 2. Start Epson Scan. See “Starting Epson Scan” on page 68 for instructions. 3. Select Office Mode in the Mode list. See “Changing the scan mode” on page 69 for instructions.
Page 72 See “Selecting the scan resolution” on page 81 for instructions. 8. Click Preview to preview your image(s). The Auto Document Feeder loads your first document page, then Epson Scan prescans it and displays it in the Preview window. The Auto Document Feeder then ejects your first page.
Page 73: Scanning In Home Mode
1. Place your original(s) on the document table. See “Setting Your Originals” on page 47 for instructions. 2. Start Epson Scan. See “Starting Epson Scan” on page 68 for instructions. 3. Select Home Mode in the Mode list. See “Changing the scan mode” on page 69 for instructions.
Page 74 ❏ Other if you want to select a specific resolution for other purposes. Epson Scan selects a default resolution setting based on the Destination setting you select. If you selected Other as the Destination setting to select a specific resolution, see “Selecting the scan resolution”...
Page 75: Scanning In Professional Mode
Epson AcuLaser MX21/MX20 Series User's Guide Scanning in Professional Mode If you want to scan your original(s) in Professional Mode by placing them on the document table, see “Scanning in Professional Mode using the document table” on page 76 for instructions.
Page 76 1. Place your original(s) on the document table. See “Setting Your Originals” on page 47 for instructions. 2. Start Epson Scan. See “Starting Epson Scan” on page 68 for instructions. 3. Select Professional Mode in the Mode list. See “Changing the scan mode” on page 69 for instructions.
Page 77 1. Load the first page of your documents in the Auto Document Feeder. See “Setting Your Originals” on page 47 for instructions. 2. Start Epson Scan. See “Starting Epson Scan” on page 68 for instructions. 3. Select Professional Mode in the Mode list. See “Changing the scan mode” on page 69 for instructions.
Page 78 12. Place your first document page on top of the rest of the pages, then load the entire document (up to 30 pages or a stack thickness of 3 mm [0.1 inch] or less) into the Auto Document Feeder. Epson AcuLaser MX21/MX20 Series Description No Image Option setting is applied.
Page 79: Selecting File Save Settings
File Save Settings icon at the right of the Scan button. The File Save Settings window appears. Note: If you start Epson Scan from a TWAIN-compliant program, such as Adobe Photoshop Elements, the File Save Settings button or Epson AcuLaser MX21/MX20 Series File Save Settings icon does not appear.
Page 80 Multi-TIFF (*.tif) A TIFF format where multiple pages are saved to the same file. You can also edit the scanned images before saving them. See Epson Scan Help for details. To open Multi-TIFF files, you need a program that supports it.
Page 81: Detailed Setting Instructions
❏ Open image folder after scanning Select this option if you want Windows Explorer or the Macintosh Finder to automatically open the folder where your scanned image file is saved when Epson Scan finishes scanning. ❏ Show Add Page dialog after scanning Select this option if you want the Add Page Confirmation window to appear automatically after each scan in PDF or multi-Tiff.
Page 82 Click the arrow next to the Resolution list and select the number of dpi (dots per inch) at which you want to scan. Selecting the resolution in Office Mode or Professional Mode You can select the resolution you want at any time. Epson AcuLaser MX21/MX20 Series 96 to 150 dpi 300 dpi 400 dpi...
Page 83 Epson AcuLaser MX21/MX20 Series User's Guide Office Mode Professional Mode Click the arrow next to the Resolution list and select the number of dpi (dots per inch) at which you want to scan. Previewing and adjusting the scan area Once you have selected your basic settings and resolution, you can preview your image and select or adjust the image area of the image(s) in a separate Preview window on your screen.
Page 84 Epson Scan prescans your image(s) and displays them in Preview windows. 2. You can do the following to adjust the image(s). ❏ To select your scan area, click the of your image area. You can move the marquee to change the scan area. See “Creating a Marquee on a preview image”...
Page 85 ❏ To zoom in on an image, click inside the scan area and click the Zoom button. Epson Scan prescans again and displays a larger preview on the Zoom tab. ❏ To adjust the image quality, click the scan area(s) you want to modify and make the adjustments.
Page 86 3. Do one of the following to adjust the marquee. ❏ To move the marquee, position your cursor inside the marquee. The pointer becomes a hand. Click and drag the marquee to desired location. Epson AcuLaser MX21/MX20 Series auto locate icon to User's Guide...
Page 87 Once you have previewed your image(s) and adjusted the scan area, you can modify the image quality, if necessary. Epson Scan offers a variety of settings for improving color, sharpness, contrast, and other aspects affecting image quality. Before you make adjustments, be sure to click the image or marquee for the area you want to adjust.
Page 88 Making color adjustments and other image settings in Office Mode The table below describes the settings available in Office Mode. For details on adjusting these settings, see Epson Scan Help. Note: If you are scanning multiple images at the same time and you want to apply the image adjustments to all of your images or scan areas, click All in the Preview window before you begin making your adjustments.
Page 89 Auto Area Segmentation Dropout Color Enhance Brightness Contrast Epson AcuLaser MX21/MX20 Series Enhances text recognition when scanning text documents. This setting is available in the following conditions: - when the Image Type is set to Color and Image Option is selected...
Page 90 ❏ Certain settings may not be available, or may be automatically selected, depending on the type of image you are previewing and other settings you have selected. ❏ You can customize how certain Epson Scan settings behave by clicking Configuration and changing settings in the window that appears. See Epson Scan Help for details.
Page 91 Descreening Backlight Correction Color Restoration Dust Removal Epson AcuLaser MX21/MX20 Series Removes the rippled pattern that can appear in subtly-shaded image areas, such as in skin tones. Also improves results when scanning magazine or newspaper images which include screening in their original print processes.
Page 92 Text Enhancement Auto Area Segmentation Brightness Contrast Epson AcuLaser MX21/MX20 Series Enhances text recognition when scanning text documents. This setting is available in the following conditions: - when you select Magazine as the Document Type setting and Image Option is selected...
Page 93 ❏ Certain settings may not be available, or may be automatically selected, depending on the type of image you are previewing and other settings you have selected. ❏ You can customize how certain Epson Scan settings behave by clicking Configuration and changing settings in the window that appears. See Epson Scan Help for details.
Page 94 - when the Image Type is set to 24-bit Color - when the Image Type is set to 8-bit Grayscale Epson AcuLaser MX21/MX20 Series Auto Exposure icon. To turn it on continuously, click Configuration, Histogram Adjustment icon to access the Histogram setting.
Page 95 ❏ Certain settings may not be available, or may be automatically selected, depending on the type of image you are previewing and other settings you have selected. ❏ You can customize how certain Epson Scan settings behave by clicking Configuration and changing settings in the window that appears. See Epson Scan Help for details.
Page 96 To select the scan size, see one of these sections. Home Mode: “Selecting the scan size in Home Mode” on page 96 Professional Mode: “Selecting the scan size in Professional Mode” on page 98 Selecting the scan size in Home Mode Epson AcuLaser MX21/MX20 Series User's Guide Scanning...
Page 97 Epson AcuLaser MX21/MX20 Series User's Guide 1. You can select a predefined scan size from the Target Size list. Click the arrow to open the list and select the size you want. A marquee (dotted line) proportioned for that size appears on your preview image.
Page 98 If you need to rotate the marquee for a landscape or portrait image without changing its aspect ratio, click the orientation icon. Note: orientation icon is not available if you selected Original as the Target Size setting. Selecting the scan size in Professional Mode Epson AcuLaser MX21/MX20 Series User's Guide Scanning...
Page 99 Epson AcuLaser MX21/MX20 Series User's Guide 1. You can select a predefined scan size from the Target Size list. Click the arrow to open the list and select the size you want. A marquee (dotted line) proportioned for that size appears on your preview image.
Page 100 Target Size to display these tools. ❏ To size your image by a certain percentage, adjust the Scale value. ❏ To change the way your image is cropped, turn Trimming on or off. See Epson Scan Help for details.
Page 101: Finishing The Scan
What happens after you scan depends on how you started your scan. ❏ If you started your scan by running Epson Scan from the EPSON Scan icon, you see the File Save Settings window. This lets you select the name and location of your saved scan files. See “Selecting File Save Settings”...
Page 102: Removing Dust Marks
This feature is not available in Office Mode. Change the scan mode to Home Mode or Professional Mode. Removing dust marks Using the Dust Removal feature in Epson Scan, you can virtually “clean” the dust marks from your originals as you scan them. Original image Note: ❏...
Page 103: Scanning Over A Network
This feature is not available in Office Mode. Change the scan mode to Home Mode or Professional Mode. Scanning over a network You need to make the settings using EPSON Scan Settings to scan with the printer connected to the network. Starting EPSON Scan Settings Make sure your printer and printer’s network interface are working properly.
Page 104 Windows: Select the start button icon or Start > All Programs or Programs > EPSON Scan > EPSON Scan Settings. Mac OS X: Double-click the EPSON Scan Settings icon in the Epson Software folder in the Applications folder. 3. Select your scanner from the Select Scanner drop-down list.
Page 105 Epson AcuLaser MX21/MX20 Series User's Guide 5. In the Add window, choose the printer’s IP address under Search for addresses, or select Enter address and type in the address. Then click OK. Scanning...
Page 106: Using The Control Panel
6. In the EPSON Scan Settings window, click Test to check the connection. If everything works properly, a successful connection message appears. 7. Click OK to save the settings. Scanning an image The scanning procedure for the network connection is the same as the one for the local connection.
Page 107: Required Settings Before Scanning
Function tab in the Scan mode, press the F1 button to select Report, and then select E-mail Address List or PC Folder List. Saving scanned data to a USB memory 1. Press the Scan button. Epson AcuLaser MX21/MX20 Series Scanning User's Guide...
Page 108: Saving Scanned Data To A Shared Folder
1. Press the Scan button. 2. Place your original either on the document table or in the Auto Document Feeder. For details on how to set your original, see “Setting Your Originals” on page 47. Epson AcuLaser MX21/MX20 Series Scanning User's Guide...
Page 109 ❏ When a DNS server is activated in your environment, you can use a domain name for the folder path. 6. Press the OK button. Note: If necessary, specify the desired settings, such as Basic Settings, File Setting, Scan Setting, and Function. 7. Press the Start button. The printer starts scanning. Epson AcuLaser MX21/MX20 Series Scanning User's Guide...
Page 110: Sending Scanned Data By E-Mail
If necessary, specify the desired settings, such as Basic Settings, File Setting, Scan Setting, and Function. 7. Press the Start button. The printer starts scanning. Note: If a failure occurs while transmitting e-mail, an error report is printed automatically. Epson AcuLaser MX21/MX20 Series Scanning User's Guide...
Page 111: Canceling Scanning
When you press the Stop button on the control panel, a scanning job in Scan mode is canceled. TWAIN processing can be stopped by the Stop button only when you are scanning via a network. When Cancel on the progress bar is clicked while scanning by Epson Scan, preview scanning or final scanning is exited.
Page 112: Chapter 5 Copying
❏ You can use A4, A5, A6, Letter, and Legal size originals for copying. ❏ A6 size originals are available only with the document table. ❏ The edge of the paper (4 mm from the horizontal and vertical paper ends) is not guaranteed for printing. Epson AcuLaser MX21/MX20 Series User's Guide Copying...
Page 113: Duplex Copying
❏ Do not turn off the power or press another mode’s button while copying is in progress, as copying may be performed incorrectly. Duplex Copying With duplex copying, you can create double-sided or single-sided copies from double-sided or single-sided originals. Epson AcuLaser MX21/MX20 Series User's Guide Copying...
Page 114 Duplex>Simplex Each side of a double-sided original is printed onto one side of a single sheet of paper. 6. Press the OK button. Epson AcuLaser MX21/MX20 Series User's Guide Copying...
Page 115: Sort Copying
4. Press the l or r button several times to select the Advanced tab, and then press the F3 button. 5. Select On using the u or d button and press the OK button. 6. Press the Start button. The printer starts sort copying. Epson AcuLaser MX21/MX20 Series User's Guide Copying...
Page 116: Print Layout
If necessary, specify the desired settings, such as Allocation Document Size, Paper Size, and Select Order. 6. Press the OK button, and then press the Start button. The printer starts layout copying. Epson AcuLaser MX21/MX20 Series Output Size A4, A5, Letter, Legal A4, A5, Letter, Legal...
Page 117: Making Changes To Copy Settings
Document Type Text/Photo Text Photo High Quality Epson AcuLaser MX21/MX20 Series Description Good for magazines and catalogs. Removes moiré patterns, sharpens outlines and removes backgrounds. Good for documents containing black text only. Text in copies appears sharp and easy to read. Also effective when you want to remove backgrounds.
Page 118 You can adjust the density of the background by selecting from 5 levels (-2 to 2). The higher the level, the darker the image becomes. The default value is 0. 8. Press the F4 button. Epson AcuLaser MX21/MX20 Series User's Guide Copying...
Page 119: Specifying The Zoom Ratio
100% (default) LGL->LT A4->A5 ❏ For the Manual Zoom setting, you can specify a zoom rate between 25% and 400%. You can also use the numeric keypad to enter the value. Epson AcuLaser MX21/MX20 Series Zoom 154% 141% 100% User's Guide...
Page 120 Epson AcuLaser MX21/MX20 Series User's Guide Full-page copy 1. Press the Copy button. 2. Press the l or r button several times to select the Advanced tab and press the F2 button. 3. Select On using the u or d button and press the OK button.
Page 121: Chapter 6 Faxing (Dnf Model Only)
❏ Received fax destination settings ❏ E-mail server settings ❏ E-mail address settings Follow the instructions below for each setting. Received fax destination setting 1. Press the Setting button on the control panel. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 122 1. Press the u or d button several times to select E-mail Settings and press the OK button. 2. Specify the settings. For details about each setting, see “Reception Settings” on page 165. 3. Press the OK button. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 123: Sending Faxes
Basic Setting Tab Item Document Size Selection Image Quality Selection ADF Duplex Selection Fax Density Selection Epson AcuLaser MX21/MX20 Series Settings (default in bold) , LGL , LT Draft, Standard, High Quality, Photo Off (Simplex), On (Duplex) -3 to 0 to 3...
Page 124: Manual Faxing
6. Select Manual Transmission, and then press the Start button to start the transmission. Note: When using an external telephone, hang up the handset after Hang Up Receiver is displayed. Epson AcuLaser MX21/MX20 Series Settings (default in bold) Off, On...
Page 125: Sending Faxes Using Speed-Dial
6. Press the OK button. Note: Make the appropriate settings if necessary. For details about the settings, see “Manual faxing” on page 124. 7. Press the Start button to start the transmission. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 126: Sending Faxes Using Quick-Dial
3. Make sure that your desired recipient is displayed on the LCD panel. Note: Make the appropriate settings if necessary. For details about the settings, see “Manual faxing” on page 124. 4. Press the Start button to start the transmission. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 127: Sending Faxes From Your Computer
1. Press the Fax Memory button. 2. Select the job to be canceled using the u or d button, and then press the F2 button. 3. Press the F2 button to select Yes. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 128: Receiving Faxes
You cannot receive a fax under the following conditions. ❏ When you are scanning originals. ❏ When you are sending fax document from a computer. Epson AcuLaser MX21/MX20 Series Description When a call is received, the printer automatically answers after a certain duration specified by the Ext.
Page 129: Output Paper Size
(head of the original). Divided: Received image is output on 2 pages. Reduced: Received image is reduced to fit the paper. Trimmed: Both ends of the received image are trimmed. Epson AcuLaser MX21/MX20 Series Divided Reduced Divided...
Page 130: Receiving Faxes After You Hear Fax Tones
You can set the start time and end time for the memory perception so that, for example, the faxes received during the night can be printed the next morning. 1. Press the Fax button. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 131: Sending Received Faxes By E-Mail
Folder. For details about the settings, see “Fax Settings” on page 163. Note: ❏ The folder address settings and network settings are also required before using this function. For details, see “Making transferring settings of received faxes” on page 121. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 132: Deleting Received Faxes
2. Select the job to be deleted using the u or d button, and then press the F2 button. 3. Press the F2 button to select Yes. The stored job is deleted. Using Advanced Functions Displaying fax history information 1. Press the Fax Memory button. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 133: Printing Fax Reports
2. Press the l or r button several times to select the Function tab and press the F1 button. 3. Press the u or d button to select the report or list you want to print, and then press the OK button. Printing starts. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 134: Displaying Memory
2. Press the u or d button several times to select Address Settings, and then press the OK button. 3. Press the u or d button several times to select Fax No., and then press the OK button. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only)
Page 135 4. Press the u or d button several times to select Quick Dial Settings, and then press the OK button. 5. Select an unregistered number displayed as Not Registered using the u and d buttons, and then press the F3 button to select Editing. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 136 4. Press the u or d button several times to select Clear All Address, and then press the OK button. 5. Press the F3 button to select Yes. All the recipients registered to the speed-dial list or assigned to quick-dial are deleted. Epson AcuLaser MX21/MX20 Series Faxing (DNF Model Only) User's Guide...
Page 137: Chapter 7 Using The Control Panel
“Admin Settings” on page 171. ❏ If no button is pressed for more than 3 minutes, any changes made are canceled and the mode returns to the mode set for the Default Mode setting. Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 138: Using The Control Panel Menu
You can register a frequently used setting menu as a standard menu for each mode, so that the menu appears on the first screen when you press the Mode buttons. 1. Press the Copy, Scan, or Fax button on the control panel. Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 139 To delete the registered settings in the job memory, press the F2 button. 6. Press the F2 button to select Yes. The settings are registered in a job memory. 7. Press the F4 button to exit the menu. Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 140: Language Settings
❏ Main Version ❏ Fax Version ❏ MCU Version ❏ Scanner Version ❏ Serial No ❏ Memory ❏ MAC Address Epson AcuLaser MX21/MX20 Series Settings (default in bold) English, Français, Deutsch, Italiano, ESPAÑOL, Nederlands, Português, User's Guide Using the Control Panel...
Page 141: System Report Printing
Job Memory List Prints a sheet showing the current job memory settings. USB ExtI/F Status Sheet Prints a sheet showing the working status of the USB interface. PS3 Status Sheet Epson AcuLaser MX21/MX20 Series Values Using the Control Panel User's Guide...
Page 142: Common Settings
Auto Cont Page Protect LCD Contrast B/W Reverse Disp. Epson AcuLaser MX21/MX20 Series Settings (default in bold) 1, 3, 5, 15, 30, 60, 120, 180, 240 minutes 0, 5 to 60 to 300 in increments of 1 Auto, MP Tray, Cassette1, Cassette2...
Page 143 Paper Source setting in the printer driver. When Normal is selected as the MP Mode, the MP tray has the highest priority as the paper source. If you select Last, the MP tray has the lowest priority. Manual Feed Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 144 Epson AcuLaser MX21/MX20 Series User's Guide Allows you to select the manual feed mode for the MP tray. Copies Designates the number of copies to be printed, from 1 through 999. Duplex Turns duplex printing on or off. This allows you to print on both sides of a page.
Page 145 Epson AcuLaser MX21/MX20 Series User's Guide When you turn this setting on, the printer automatically continues printing after a certain period of time when one of the following errors occurs: Paper Set, Print Overrun, or Memory Overflow. When this option is off, you must press the Start button to resume printing.
Page 146: Usb Menu
USB Speed Allows you to select the operation mode of USB interface. Selecting HS is recommended. Select FS if HS does not work on your computer system. Buffer Size Epson AcuLaser MX21/MX20 Series Settings (default in bold) On, Off HS, FS Panel, Auto, PING 0.0.0.1 to 255.255.255.255...
Page 147: Network Menu
Enables you to print directly from a USB memory via a USB Host interface. E-mail Server Settings Item Auth Method Auth Account Epson AcuLaser MX21/MX20 Series Settings (default in bold) On, Off Settings Off, POP before SMTP, SMTP Auth Up to 30 characters...
Page 148 M N O p q r s P Q R S t u v T U V w x y z W X Y Z Space Epson AcuLaser MX21/MX20 Series Numeric User's Guide Using the Control Panel...
Page 149: Reset Menu
Performing Reset Maintenance Counter stops printing, clears the printer memory, and restores the printer settings to their default values. Be careful not to interrupt someone else’s job because print jobs from all interfaces are cleared. Epson AcuLaser MX21/MX20 Series Numeric User's Guide...
Page 150: Printer Settings
Off, On Orientation Port, Land Epson AcuLaser MX21/MX20 Series Settings (default in bold) A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C5, C6, IB5 A4, A5, A6, B5, LT, HLT, LGL, GLG, EXE, F4...
Page 151 When this setting is selected, the printer saves toner by substituting a gray shade for the black inside of characters. The characters are outlined in full black on the right and lower edges. Epson AcuLaser MX21/MX20 Series Using the Control Panel...
Page 152: Emulation Menu
Emulation Menu Note: You can specify different emulations for each interfaces. Item Settings (default in bold) Auto, ESCP2, FX, I239X, PS3, PCL Network Auto, ESCP2, FX, I239X, PS3, PCL Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 153: Pcl Menu
Specifies the default font pitch if the font is scalable and of fixed-pitch. You can select from 0.44 to 99.99 cpi (characters per inch), in 0.01-cpi increments. This item may not appear depending on the FontSource or Font Number settings. Epson AcuLaser MX21/MX20 Series User's Guide Using the Control Panel...
Page 154: Ps3 Menu
Off, On Binary Off, On Text Detection Off, On PDF Page Size Auto, A4, A5, A6, B5, LT, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C5, C6, IB5 Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 155: Escp2 Menu
Auto is selected, the paper size is determined based on the size of the first page that is printed. ESCP2 Menu Item Settings (default in bold) Font Courier, Prestige, Roman, Sans serif, Roman T, Orator S, Sans H, Script, OCR A, OCR B Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 156 Sets the distance from the top of the page to the baseline of the first printable line. The distance is measured in inches. The smaller the value, the closer the printable line is to the top. Text Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 157 Epson AcuLaser MX21/MX20 Series User's Guide Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you change the Orientation, Page Size, or T.Margin settings, the page length setting automatically returns to the default for each paper size.
Page 158: Fx Menu
Sets the distance from the top of the page to the baseline of the first printable line. The distance is measured in inches. The smaller the value, the closer the printable line is to the top. Text Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 159 Epson AcuLaser MX21/MX20 Series User's Guide Sets the page length in lines. For this option, a line is assumed to be 1 pica (1/6 inch). If you change the Orientation, Page Size, or T.Margin settings, the page length setting automatically returns to the default for each paper size.
Page 160: I239X Menu
Code Page Selects the character tables. Character tables contain the characters and symbols used by different languages. The printer prints text based on the selected character table. T.Margin Epson AcuLaser MX21/MX20 Series ® 2390/2391 Plus commands. User's Guide Using the Control Panel...
Page 161 Epson AcuLaser MX21/MX20 Series User's Guide Sets the distance from the top of the page to the baseline of the first printable line. The distance is measured in inches. The smaller the value, the closer the printable line is to the top.
Page 162: Copy Settings
Changes copy settings to their factory settings. Item Default Copy Settings Scan Settings Network Scan Settings Enables you to scan from a computer on a network. Epson AcuLaser MX21/MX20 Series Settings (default in bold) On, Off Settings Settings User's Guide...
Page 163: E-Mail Settings
Changes scan settings to their factory settings or returns the scanner’s carriage to the locked position. Item Default Settings Carriage Lock Settings Fax Settings Note: This is available for DNF model only. Epson AcuLaser MX21/MX20 Series Settings (default in bold) Permit, Not Permit Settings (default in bold) 1MB, 2MB, 5MB Settings Settings...
Page 164: Basic Settings
Speaker Volume Specifies the volume of sound when using a telephone line. Area Settings Specifies the region in which the fax function is used. Epson AcuLaser MX21/MX20 Series Settings (default in bold) PSTN, PBX, FlashStart 0 to 9, *, #, None...
Page 165: Transmission Settings
Duplex Incoming Mode Ext. Phone Timeout Fit to Page Fax Output Fax to Folder Settings Epson AcuLaser MX21/MX20 Series Settings (default in bold) 0 to 5 to 10 On, Off Enable, Disable Settings (default in bold) Auto, MP Tray, Cassette1, Cassette2, Cassette3...
Page 166 Specifies the number of seconds to ring the external telephone connected to the printer when Auto Switching is selected in Incoming Mode. After the specified time elapses, the printer starts receiving the fax. Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 167: Communication Settings
Specifies settings for the communication report. When Activity+Output or Activity Only is selected, a report is automatically printed every 50 communications, including both sending and receiving. Epson AcuLaser MX21/MX20 Series Settings (default in bold) Activity+Output, Activity Only, Off On, Error Only, Off...
Page 168: Detail Settings
Available only when Incoming Mode is set to Auto Switching, Fax Only, or Phone Only. Available only when Incoming Mode is set to TAM. Pause Time Specifies the pause time when pause symbols are entered for a fax number. Epson AcuLaser MX21/MX20 Series Settings (default in bold) Long, Medium, Short, Other 1, 2...
Page 169: Standard Fax Settings
Prints a detailed report, separate from communication reports, for every transmission. Standard Fax Settings Item Standard Fax Settings Standard Fax Settings Registers the current fax settings as standard settings. Epson AcuLaser MX21/MX20 Series Settings User's Guide Using the Control Panel...
Page 170: Default Fax Settings
Specifies a shared folder path, name, authentication user name, and password for the destination. Item Folder Path Name Index Authentication User Name Epson AcuLaser MX21/MX20 Series Settings Default Settings: - Fax Backup Memory Clear: - Settings up to 64 characters...
Page 171: Fax No
Available for DNF model only. Password Config Menu Specifies an administrator password. When Interface is selected in Limit Range, you need to enter the password to change interface settings. Epson AcuLaser MX21/MX20 Series Settings up to 20 characters Settings Number: up to 50characters...
Page 172: Status And Error Messages
Epson AcuLaser MX21/MX20 Series User's Guide Default Mode Specifies the mode to enter when the printer is turned on. SelecType Init Changes the administrator settings to their factory settings Status and Error Messages This section contains a list of error messages shown in the LCD panel. They give a brief description of each message and suggestions for correcting the problem.
Page 173 Epson AcuLaser MX21/MX20 Series User's Guide The printer is canceling the current print job. This message appears when the Stop button has been pressed and released within three seconds. Can’t Print The print data is deleted because it is incorrect.
Page 174 Epson AcuLaser MX21/MX20 Series User's Guide The printer cannot recognize the USB memory connected to the printer. Check the connection to the USB memory or replace it with a new one. Check Paper Size The paper size setting is different from the size of paper loaded in the printer. Check to see if the correct size of paper is loaded in the specified paper source.
Page 175 Epson AcuLaser MX21/MX20 Series User's Guide If Off is selected as the Auto Cont setting on the control panel’s Setup Menu, press the Start button to print on the back of the next sheet, or press the Stop button to cancel the print job.
Page 176 Epson AcuLaser MX21/MX20 Series User's Guide Send the fax again after fax reception or the PC to FAX operation is completed. File Name Already Exists You cannot save the file because the same file name already exists in the USB memory or shared folder.
Page 177 Epson AcuLaser MX21/MX20 Series User's Guide A read/write error has occurred for the toner cartridge. Remove the toner cartridge and reinsert it. If that fails to clear the error, replace the toner cartridge. To install the toner cartridge, see “Replacing Consumable Products/Maintenance Parts”...
Page 178 The printout and remaining service life of the toner cartridge displayed n the control panel may be different from those when using genuine Epson toner cartridge. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.
Page 179 If you press the Start button without replacing the paper, the printer will print on the loaded paper even though it does not match the required size. Please choose the e-mail address. Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 180 Epson AcuLaser MX21/MX20 Series User's Guide An e-mail address is not specified. Press the F1 button to select E-mail, press the F1 button again to select Address, and then specify a destination. Please choose the folder. A destination folder is not specified. Press the F1 button to select Save to and specify a destination.
Page 181 Epson AcuLaser MX21/MX20 Series User's Guide Replace Fax Backup Memory Make sure that all received fax data is printed. Turn off the printer, wait several minutes, and then turn it on again. If the memory utilization does not go to 0 %, clear the fax backup memory. If the error occurs again, contact your dealer or a qualified customer support person for assistance.
Page 182 Epson AcuLaser MX21/MX20 Series User's Guide An error occurred in the scanner unit. Turn off the printer, wait several minutes and then turn it on again. Scanner Lamp Error An error occurred in the scanner’s carriage. Turn off the printer, wait several minutes and then turn it on again.
Page 183 Epson AcuLaser MX21/MX20 Series User's Guide Saving data to the specified shared folder on the network failed because the specified folder could not be opened. Check if the folder path, user name, or password specified in Folder Address of the Address Settings is correct.
Page 184 Epson AcuLaser MX21/MX20 Series User's Guide Unable to Transmit Fax A fax communication error occurred during transmission. Wait for a few minutes and try again. Also make sure that the fax number is correct. Unsupported USB Device xxx Unsupported USB device is connected.
Page 185: Printing A Status Sheet
❏ If you are unable to get the printer to print a correct status sheet, contact your dealer. ❏ Print the status sheet on A4 size paper. Epson AcuLaser MX21/MX20 Series Using the Control Panel User's Guide...
Page 186: Chapter 8 Installing Options
Warning: To lift the printer safely, you must hold it in the positions shown above. If carried incorrectly, the printer may be dropped and damaged or cause an injury. Epson AcuLaser MX21/MX20 Series Installing Options User's Guide...
Page 187: Installing The Optional Paper Cassette Unit
❏ Keep all protective materials in case you want to ship the optional paper cassette unit in the future. 3. Carefully, grasp the printer at the position indicated below and lift it carefully. Epson AcuLaser MX21/MX20 Series Installing Options User's Guide...
Page 188 You can install up to two optional paper cassette units. When you install two units, stack them up against each other, and then place the printer on them. 5. Pull the paper cassette out from the unit. Epson AcuLaser MX21/MX20 Series Installing Options User's Guide...
Page 189 Epson AcuLaser MX21/MX20 Series User's Guide 6. Turn the lever to the position as shown below to lock the optional paper cassette unit. 7. Insert the paper cassette back into the unit. 8. Reconnect all the interface cables and the power cord.
Page 190: Removing The Optional Paper Cassette Unit
Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 254. Removing the optional paper cassette unit Perform the installation procedure in reverse.
Page 191 Caution: Make sure to unplug the power cord from the printer to prevent getting an electrical shock. 2. Remove the option cover. 3. Identify the memory slot. The position is shown below. Epson AcuLaser MX21/MX20 Series Installing Options User's Guide...
Page 192 Epson AcuLaser MX21/MX20 Series User's Guide a. memory slot 4. Push the black stoppers until they stop. 5. Remove the memory module from the memory slot. 6. Insert the memory module into the memory slot until it stops. Installing Options...
Page 193 To confirm that the option is installed correctly, print a Status Sheet. See “Printing a Status Sheet” on page 185. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See “Making Optional Settings” on page 254. Epson AcuLaser MX21/MX20 Series...
Page 194: Chapter 9 Replacing Consumable Products/Maintenance Parts
If a consumable products or maintenance parts reaches the end of its service life, the printer displays the following messages on the LCD panel or the window of EPSON Status Monitor. When this happens, replace the depleted consumable products or maintenance parts.
Page 195 Epson AcuLaser MX21/MX20 Series User's Guide Note: Messages appear for one replacement product at a time. After replacing a replacement product, check the LCD panel for messages for other replacement products. Replacing Consumable Products/Maintenance Parts...
Page 196: Chapter 10 Cleaning And Transporting The Printer
Never use alcohol or paint thinner to clean the printer cover. These chemicals can damage the components and the case. Be careful not to get water onto the printer mechanism or any electrical components. Cleaning the pickup roller 1. Turn off the printer. Epson AcuLaser MX21/MX20 Series Cleaning and Transporting the Printer User's Guide...
Page 197 Epson AcuLaser MX21/MX20 Series User's Guide 2. Pull the paper cassette unit out and remove the papers. 3. Gently wipe the rubber parts of the pickup roller inside the printer with a well-wrung wet cloth. Cleaning and Transporting the Printer...
Page 198: Cleaning Inside The Printer
Epson AcuLaser MX21/MX20 Series User's Guide 4. Load the papers back on the paper cassette unit and reinstall the cassette. Cleaning inside the printer 1. Open cover A. Cleaning and Transporting the Printer...
Page 199 If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing so. Epson AcuLaser MX21/MX20 Series Cleaning and Transporting the Printer...
Page 200 ❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may decline. 4. Wipe paper dust and marks from the metal roller inside the printer with a dry and soft cloth as shown below. Epson AcuLaser MX21/MX20 Series Cleaning and Transporting the Printer User's Guide...
Page 201 ❏ After cleaning, make sure to return the green cleaning lever to the original position until it locks. 6. Insert the photoconductor unit slowly all the way in. Epson AcuLaser MX21/MX20 Series Cleaning and Transporting the Printer User's Guide...
Page 202: Cleaning The Document Table
8. Close cover A. Cleaning the document table When the scanning quality has decreased, open the document cover and wipe away the document table with a soft dry cloth. Epson AcuLaser MX21/MX20 Series Cleaning and Transporting the Printer User's Guide...
Page 203: Cleaning The Adf Pickup Roller
If a line of dots always appears in your scanned images, fax images, or copies, the document table or exposure window for Auto Document Feeder may be dusty or scratched. Clean those parts. document table Epson AcuLaser MX21/MX20 Series Cleaning and Transporting the Printer User's Guide...
Page 204: Transporting The Printer
Setting button, select Scan Settings, select Default Scan Settings, and then select Carriage Lock Settings. 2. Set the transportation lock on the left side of the document table in the lock position. Epson AcuLaser MX21/MX20 Series Cleaning and Transporting the Printer User's Guide...
Page 205: For Short Distances
1. Set the scanner’s carriage to the carriage lock position using the control panel. To do so, press the Setting button, select Scan Settings, select Default Scan Settings, and then select Carriage Lock Settings. Epson AcuLaser MX21/MX20 Series Cleaning and Transporting the Printer User's Guide...
Page 206 ❏ Loaded Paper ❏ Installed options 4. Be sure to lift the printer by the correct positions as shown below. Caution: When moving the printer, always keep it horizontal. Epson AcuLaser MX21/MX20 Series Cleaning and Transporting the Printer User's Guide...
Page 207: Chapter 11 Troubleshooting
Chapter 11 Troubleshooting Clearing Jammed Paper If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide alert messages. Precautions for clearing jammed paper Be sure to observe the following points when you clear jammed paper.
Page 208: Paper Jam Around The Standard Paper Cassette
Epson AcuLaser MX21/MX20 Series User's Guide Paper Jam around the standard paper cassette 1. Pull out the standard paper cassette. 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. Troubleshooting...
Page 209: Paper Jam Around The 250-Sheet Paper Cassette Unit
Epson AcuLaser MX21/MX20 Series User's Guide 3. Reinsert the paper cassette. Paper Jam around the 250-sheet paper cassette unit 1. Pull out the optional paper cassette. Troubleshooting...
Page 210 Epson AcuLaser MX21/MX20 Series User's Guide 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper. 3. Reinsert the paper cassette. Troubleshooting...
Page 211: Paper Jam Inside The Printer
Epson AcuLaser MX21/MX20 Series User's Guide Paper Jam inside the printer 1. Open cover A. 2. Remove the developer unit containing the toner cartridge. 3. Put your finger into the hole of the outer green knob on each side of the photoconductor unit.
Page 212 ❏ Never touch the developing roller that is exposed after removing the protecting cover; otherwise, print quality may decline. ❏ Do not expose the photoconductor unit to room light any longer than necessary. ❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may decline. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 213 4. Gently pull any sheets of paper out straight towards you. Note: If the paper is stuck in the clear window, open the window to remove the jammed paper. 5. Insert the photoconductor unit slowly all the way in. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 214 If the locking lever is in the unlocked position (down), the pickup roller may have come off. In that case, reinstall the pickup roller. For details, see “Installing the pickup roller” on page 35. 7. Close cover A. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 215: Paper Jam Around The Mp Tray
Epson AcuLaser MX21/MX20 Series User's Guide Paper Jam around the MP tray 1. Remove the paper on the subtray, then bring the subtray back into the MP tray. 2. Close the MP tray. 3. Open cover A. Troubleshooting...
Page 216 If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing so. Epson AcuLaser MX21/MX20 Series Troubleshooting...
Page 217 ❏ Do not expose the photoconductor unit to room light any longer than necessary. ❏ Never touch the photoconductor unit’s light-sensitive drum; otherwise, print quality may decline. 6. Gently pull any sheets of paper out straight towards you. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 218 8. Insert the developer unit containing the toner cartridge slowly all the way in. Note: ❏ If you cannot insert the developer unit all the way in, remove and insert the photoconductor unit, then insert the developer unit again. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 219: Paper Jam Around The Rear Cover
For details, see “Installing the pickup roller” on page 35. 9. Close cover A. 10. Open the MP tray and load the paper back on the MP tray. Paper Jam around the rear cover 1. Open the rear cover. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 220: Paper Jam In The Auto Document Feeder
Epson AcuLaser MX21/MX20 Series User's Guide 2. Pull the green labeled lever down and gently pull any sheets of paper out. 3. Close the rear cover. Paper Jam in the Auto Document Feeder 1. Open the ADF cover. Troubleshooting...
Page 221 Epson AcuLaser MX21/MX20 Series User's Guide 2. Gently pull any sheets of paper out in the direction that paper is fed. Note: For duplex printing, open the duplex cover and gently pull any sheets of paper out. Troubleshooting...
Page 222 3. Close the ADF cover. Note: If you cannot pull out the jammed paper, proceed to the next step. 4. Open the document cover. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 223 Epson AcuLaser MX21/MX20 Series User's Guide 5. Gently pull any sheets of paper out. 6. Close the document cover. Troubleshooting...
Page 224: Paper Jam Around The Dm Tray
2. From the rear view, push the DM tray and gently pull any sheets of paper out. Note: Do not touch any metal part except the green lever on the DM tray. 3. From the front view, push the DM tray and gently pull any sheets of paper out. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 225: Printing A Status Sheet
The printer does not print (Print LED off) Cause The printer is offline. Some error may have occurred. Epson AcuLaser MX21/MX20 Series What to do Turn off the printer, check the power cord connections between the printer and the electrical outlet, then turn the printer back on.
Page 226: The Print Led Is On But Nothing Prints
Print a status sheet to see if the printer recognizes the optional product. If not, reinstall the optional product. For Windows users: You have to install EPSON Status Monitor, or make settings manually in the printer driver. See “Making Optional Settings” on page 254.
Page 227: Cannot Install Software Or Drivers
The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows 2003 Service Pack 1, or later. Epson AcuLaser MX21/MX20 Series What to do Access the operating system with the administrator privilege.
Page 228: Printout Problems
The page length and margins may be set incorrectly in your application. The Paper Size setting may be incorrect. Epson AcuLaser MX21/MX20 Series What to do In the printer driver, choose the Print TrueType fonts as bitmap check box in the Extended Settings dialog box.
Page 229: Graphics Do Not Print Correctly
Cause The printouts are curled because of heat and pressure of the fuser unit. Epson AcuLaser MX21/MX20 Series What to do Make sure the correct paper size is set on the MP Tray Size setting in the Tray Menu on the control panel.
Page 230: Print Quality Problems
What to do Do not store paper in a humid or damp environment. If the message on the LCD panel or in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace the toner cartridge. See “Replacing Consumable Products/Maintenance Parts”...
Page 231: Half-Tone Images Print Unevenly
Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. If the message on the LCD panel or in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace the toner cartridge.
Page 232: Areas Are Missing In The Printed Image
Make sure that the cartridge seal has been pulled out completely. For details, see the instructions that come with the product. If the message on the LCD panel or in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace the toner cartridge.
Page 233: The Printed Image Is Light Or Faint
Advanced and select the More Settings button. Then deselect the Toner Save check box. If the message on the LCD panel or in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life, replace the toner cartridge.
Page 234: Memory Problems
If paper does not feed from the optional paper cassette unit, the unit may not be installed properly. Epson AcuLaser MX21/MX20 Series What to do Add more memory for a permanent solution or lower print quality temporarily in the printer driver.
Page 235: Problems Using Options
There may be no paper in the paper cassette. Too many sheets may be loaded in the paper cassette. The paper size is not set correctly. Epson AcuLaser MX21/MX20 Series What to do Clean up the pickup roller. For instructions, see “Cleaning the pickup roller”...
Page 236: Feed Jam When Using The Optional Paper Cassette
USB port. For details about your computer, contact your dealer. Epson AcuLaser MX21/MX20 Series What to do See “Clearing Jammed Paper” on page 207 to clear jammed paper.
Page 237: Printer Software Installation
Status and Error Messages You can see the printer’s status and error messages on the LCD panel. For more information, see “Status and Error Messages” on page 172. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 238: Canceling Printing
Options sheet in the Print dialog box (for Mac OS X 10.3.9). An incorrect printer driver is selected. Epson AcuLaser MX21/MX20 Series What to do The printer is set to the Auto mode by default, so that it can automatically determine the encoding used in the received print job data and select the appropriate emulation mode.
Page 239: Only)
Cause The Emulation Menu in the printer’s Control Panel is not set to PS3 for the interface that you are using. Epson AcuLaser MX21/MX20 Series What to do Change the mode setting to either Auto or PS3. What to do Ask the network administrator for details, then select the appropriate printer name.
Page 240: The Edges Of Texts And/Or Images Are Not Smooth
Send CTRL+D Before Each Job or Send CTRL+D After Each Job setting on the Device Settings sheet of the printer’s Properties dialog box is set to Yes. Epson AcuLaser MX21/MX20 Series What to do Change the Print Quality setting to Fine or Maximum.
Page 241: An Undefined Error Occurs (Macintosh Only)
❏ Make sure Auto Detect (Office Mode only), ADF, ADF - Double-sided, or ADF - Single-sided is selected as the Document Source setting in Epson Scan. See “Scanning in Office Mode using the Auto Document Feeder” on page 71 or “Scanning in Professional Mode using the Auto Document Feeder”...
Page 242: Scanning Software Problems
Scanner or Source setting. ❏ If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in “Uninstalling the printer software” on page 263, then reinstall it from the printer Software Disc.
Page 243 ❏ Click Configuration, select the Color tab, and click Recommended Value to return the Auto Exposure Level setting to the default. See Epson Scan Help for details. ❏ Increase the resolution setting. See “Selecting the scan resolution” on page 81 for instructions.
Page 244 ❏ Click Configuration, select the Color tab, and change the Display Gamma setting to match your output device, such as a monitor or printer, in the Color menu. See Epson Scan Help for details. ❏ Click Configuration, select the Color tab, and select Color Control and Continuous auto exposure in the Color menu.
Page 245 ❏ Click Configuration, select the Color tab, and change the Display Gamma setting to match your output device, such as a monitor or printer, in the Color menu. See Epson Scan Help for details. ❏ Adjust the Auto Exposure Type setting in Professional Mode. Also try selecting a different Tone Correction setting.
Page 246: Copying Problems
Auto Document Feeder: document table: Copy quality problems As a first step, see “Print Quality Problems” on page 230. Epson AcuLaser MX21/MX20 Series Place the original face-up in the Auto Document Feeder. Place the original face-down on the document table.
Page 247: Printout Is Not Fine Enough
❏ Copy from the document table. This will produce a higher quality copy than copying from the Auto Document Feeder. ❏ Use quality originals. Epson AcuLaser MX21/MX20 Series What to do The available paper types for copying are not the same as that for printing.
Page 248 Make sure if the transportation lock on the left side of the document table is set in the unlocked position. The transportation lock must always be set in the unlocked position except when transporting the printer. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 249: Faxing Problems
❏ Check if Dial Type in Basic Settings is set correctly for your telephone line. The printer is not sending faxes Try one or more of the following solutions. ❏ If the printer is in setting mode, finish the setting and try sending the fax again. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 250 Disconnect the printer from the phone jack and connect a phone. Try to make a phone call to make sure the phone line is working. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 251 Check if the size of the paper being output matches the size of the received data. Sender information is not printed Try one or more of the following solutions. ❏ Check if Print Sender Info is set to On. For details, see “Transmission Settings” on page 165. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 252: Printout Problems
Make sure there is media in the MP tray or the paper cassette. If there is no media, load the MP tray or the paper cassette. Any faxes received while the input tray is empty are stored in memory and will print out once the tray has been refilled. Epson AcuLaser MX21/MX20 Series Troubleshooting User's Guide...
Page 253: Chapter 12 About The Printer Software
Click the start button, select Devices and Printers. Then right-click the printer and select Printing preferences. Windows Vista, Server 2008 users Click Start, click Control Panel, then double-click Printers. Right-click your printer’s icon, then click Printing Preferences. Epson AcuLaser MX21/MX20 Series About the Printer Software User's Guide...
Page 254 3. Click Settings. The Optional Settings dialog box appears. 4. Make settings for each installed option, then click OK. Displaying consumable product information The remaining service life of the consumable products is displayed on the Basic Settings tab. Epson AcuLaser MX21/MX20 Series About the Printer Software User's Guide...
Page 255: Using Epson Status Monitor
Note: ❏ This function is available only when EPSON Status Monitor is installed. ❏ This information might be different from the information displayed in EPSON Status Monitor. Use EPSON Status Monitor to get more detailed information about consumable products. ❏ If the genuine consumable products are not used, the level indicator and the alert icon showing the remaining service life are not displayed.
Page 256 ❏ See the Network Guide for information on installing EPSON Status Monitor on a network. ❏ If you want to use the printer via the print server, you have to install EPSON Status Monitor from the Software Disc with administrator privileges in each client.
Page 257: Detailed Status
Note: ❏ You can also access EPSON Status Monitor by clicking the Simple Status button on the Optional Settings tab on the printer driver. ❏ The Order Online dialog box also appears by clicking the Order Online button on the Basic Settings tab in the printer driver.
Page 258: Replacement Parts Information
Order Online Clicking this button enables you to order consumable products and maintenance parts button: online. See “Order Online” on page 262 for details. Epson AcuLaser MX21/MX20 Series About the Printer Software User's Guide...
Page 259: Job Information
Note: The remaining service lives of the replacement parts are displayed only if genuine Epson parts are used. Job Information Job Name: Displays the user’s print job names. Other user’s print jobs are displayed as --------. Status: Waiting: Spooling: Deleting:...
Page 260 ❏ Note that if the user account used to log on to a client is different from the user account used to connect to the server, the job management function is not available. Epson AcuLaser MX21/MX20 Series About the Printer Software...
Page 261: Notice Settings
More Settings button: Epson AcuLaser MX21/MX20 Series When this check box is selected, EPSON Status Monitor monitors the printer status during a print job is processed. Opens the More Settings dialog box to set how to display the tray icon.
Page 262: Order Online
When Allow monitoring of shared printers check box is selected, the User Account Control dialog box will appear. Then click Continue to make the settings. Note: When sharing the printer, be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server. Order Online...
Page 263: Uninstalling The Printer Software
Note for Windows users: If you do not register the URL when you install EPSON Status Monitor, you cannot order online. If necessary, uninstall EPSON Status Monitor once, then register the URL when you reinstall it. Uninstalling the printer software Note: The illustrations in this section show Windows XP screens.
Page 264: Using The Postscript Printer Driver
7. Click OK. Note: You can uninstall EPSON Network Utility. When the utility is uninstalled, you cannot display the printer status from EPSON Status Monitor of other printers. 8. Follow the on-screen instructions. Using the PostScript Printer Driver System requirements...
Page 265: Using The Postscript Printer Driver With Windows
Installing the PostScript printer driver for the USB interface Caution: Never use EPSON Status Monitor and PostScript 3 driver at the same time when the printer is connected via a USB port. It may damage the system. Note: ❏...
Page 266 For Windows 2000, Server 2003, or Server 2003 x64, click Start, point to Settings, and click Printers. Then double-click the Add Printer icon. 3. The Add Printer Wizard appears. Then click Next. 4. Select Local printer, then click Next. Epson AcuLaser MX21/MX20 Series About the Printer Software User's Guide...
Page 267 ❏ On the Device Settings sheet of the printer’s Properties dialog box, make sure that SEND CTRL-D Before Each Job and SEND CTRL-D After Each Job are set to No. ❏ TBCP (Tagged binary communications protocol) cannot be used as the Output Protocol setting. Epson AcuLaser MX21/MX20 Series About the Printer Software User's Guide...
Page 268: Using The Postscript Printer Driver With Macintosh
In a network environment For Mac OS X users Note: ❏ Although EPSON FireWire appears in the interface pop-up list, you cannot use FireWire for printer connection in the PostScript 3 mode. Epson AcuLaser MX21/MX20 Series About the Printer Software...
Page 269 PostScript 3 printer driver. Note for IP Printing users: ❏ Make sure to select IP Printing. Do not select EPSON TCP/IP, because it cannot be used with the PostScript 3 printer driver. ❏ After selecting IP Printing, enter the IP address for the printer, then make sure to select the Use default queue on server check box.
Page 270 4. Make necessary changes to the settings, then close the dialog box. 5. Quit Print & Fax (for Mac OS X 10.5 or later) or Printer Setup Utility (for Mac OS X 10.4 or below). Epson AcuLaser MX21/MX20 Series About the Printer Software User's Guide...
Page 271: Using The Pcl6 Printer Driver
Epson AcuLaser MX21/MX20 Series User's Guide Using the PCL6 printer driver To print in the PCL mode, you will have to install the printer driver. Consult the customer support in your region regarding how to get the printer driver and system requirements such as the versions of supported operating systems.
Page 272: Appendix A Technical Specifications
Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
Page 273: Printable Area
Epson AcuLaser MX21/MX20 Series User's Guide ❏ Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or paper that uses high-temperature-sensitive ink (around 200 ˚C) ❏ Labels that peel easily or labels that do not cover the backing sheet completely ❏...
Page 274: Printer
Optional paper cassette unit: Paper output: Paper output capacity: Printer language: Epson AcuLaser MX21/MX20 Series Laser beam scanning and dry electrophotographic process 600 × 600 dpi, 1200 × 1200 dpi Up to 28 pages per minute on A4 size paper...
Page 275: Auto Document Feeder
Life cycle: Copy Copy mode First copy Epson AcuLaser MX21/MX20 Series 84 scalable fonts, and 7 bitmap fonts for ESC/Page 95 scalable fonts, and 5 bitmap for PCL5 80 scalable fonts, and 1 bitmap for PCL6 136 scalable fonts for PostScript3...
Page 276: Duplex Unit
Paper size: Paper weight: Paper feed: Paper types: Environmental Temperature: Epson AcuLaser MX21/MX20 Series 28 ppm 17.8 ppm PSTN (subscriber lines) PBX (independent premises internal lines) 33600/ 31200/ 28800/ 26400/ 24000/ 21600/ 19200/ 16800/ 14400/ 12000/ 9600/ 7200/ 4800/ 2400 bps...
Page 277: Mechanical
Values represent power consumption while all operations are completely suspended. Power consumption varies depending on operating conditions, and whether a type-B interface card is installed or a USB memory is inserted. Epson AcuLaser MX21/MX20 Series In use: Not in use: 2,500 meters (6,562 feet) maximum Height: 448 mm (17.6 in.)
Page 278: Standard And Approvals
(EU-96) ❏ For Europen users (Epson Aculaser MX20DNF only): We, Seiko Epson Corporation, hereby declare that the telecommunications equipment Model EU-96 which is used on this product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Page 279: Usb Host Interface
375 mm (14.8 in.) Depth: 390 to 447 mm (15.4 to 17.6 in.) Weight: 3.5 kg (7.7 lb) including cassette Note: This product conforms to CE marking requirements in accordance with EC Directive 2004/108/EC. Epson AcuLaser MX21/MX20 Series Technical Specifications User's Guide...
Page 280: Memory Modules
Memory modules Make sure that DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or the Epson sales company. Memory size: 256 or 512 MB Consumable Products Toner Cartridge/Return Toner Cartridge...
Page 281: Appendix B Where To Get Help
If Epson support for your area is not listed below, contact the dealer where you purchased your product. Epson support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.)
Page 282: Index
Duplex printing...54 Duplex Unit specifications...276 Dust Removal...102 Emulation menu...152 Epson Scan selecting mode...68 EPSON Status Monitor Accessing EPSON Status Monitor (Windows)...256 Installing EPSON Status Monitor (Windows)...255 Job Information (Windows)...259 Notice Settings (Windows)...261 Order Online...262 Replacement Parts Information (Windows)...258 User's Guide Index...
Page 283 Setup Guide...32 User’s Guide...32 Headers and footers how to use...59 Help Epson...281 Home Mode, basic settings...73 Epson AcuLaser MX21/MX20 Series I239X menu...160 Information menu...141 Installing options installing a memory module...190 installing the paper cassette unit...187 removing the paper cassette unit...190 Installing the postScript printer driver (Macintosh)...268...
Page 284 Paper jams how to clear...207 Paper source MP tray...33 optional paper cassette...40 standard paper cassette...37 PCL menu...153 Epson AcuLaser MX21/MX20 Series Photos or documents correcting backlighting in...102 removing dust marks from...102 restoring color in...101 Polling...128 PostScript printer driver Accessing the PostScript printer driver (Macintosh) ...270...
Page 285 Scan mode, selecting...68 Scan size, selecting...96 Scanner specifications...275 Service...281 Setup menu...142, 162 how to access...138 Sort copying...115 Special media Epson AcuLaser MX21/MX20 Series Printing on...43 Status and error messages...172 Status sheet how to print...185, 225 Toner Toner Save mode...54 Toner cartridge Specifications...280 Toner Save mode...54...
Page 286 Epson AcuLaser MX21/MX20 Series User's Guide Zoom ratio...119 Index...

This manual is also suitable for:

Aculaser mx21 series Aculaser mx20 series

Epson AcuLaser MX20DN series User Manual

Safety Instructions

Chapter 1 Getting to Know Your Printer

Chapter 2 Paper Handling

Chapter 3 Printing

Chapter 4 Scanning

Chapter 5 Copying

Chapter 6 Faxing (DNF Model Only)

Chapter 7 Using the Control Panel

Chapter 8 Installing Options

Chapter 9 Replacing Consumable Products/Maintenance Parts

Chapter 10 Cleaning and Transporting the Printer

Chapter 11 Troubleshooting

Chapter 12 About the Printer Software

Appendix A Technical Specifications

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Summary of Contents for Epson AcuLaser MX20DN series