Mercedes-Benz EQS 2021 Owner's Manual page 370

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Both the Mercedes-Benz emergency call system
as well as the 112 emergency call system (EU
eCall) automatically initiate an emergency call:
After activation of the restraint systems such
R
as airbags or seat belt tensioners after an
accident
After an automatically initiated emergency
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stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is established with the
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emergency call centre.
A message with accident data is transmitted
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to the emergency call centre.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display.
Dial the emergency number 112 or an appro‐
#
priate local emergency call number on your
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
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conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre.
On the basis of the call, the emergency call
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centre decides whether it is necessary to call
rescue teams and/or the police to the acci‐
dent site.
If no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.
Triggering a manual emergency call
To use the SOS button in the overhead
#
control panel: press the SOS button at least
one second long (
page 356).
/
or
To use voice control: use the voice com‐
#
mands of the MBUX Voice Assistant.
The emergency call has been made:
A voice connection is established with an
R
emergency call centre.
MBUX multimedia system 367
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre.
On the basis of the call, the emergency call
R
centre decides whether it is necessary to call
rescue teams and the police to the accident
site.
A message with accident data is transmitted
R
to the emergency call centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display.
Dial the emergency number 112 or an appro‐
#
priate local emergency call number on your
mobile phone.
Emergency call system data transmission
For both the Mercedes-Benz emergency call sys‐
tem as well as the 112 emergency call system
(EU eCall) data is transferred to the Mercedes-
Benz emergency call centre or the public emer‐
gency services call centre.

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