Mercedes-Benz EQS 2021 Owner's Manual page 364

ing the call is however not possible in all
countries.
Breakdown assistance by a technician on
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location and/or the towing away of the vehi‐
cle to the nearest Mercedes-Benz service
centre
You may be charged for these services.
Addition to the emergency guide after auto‐
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matic accident or breakdown detection
( page 357)
/
In the event of a breakdown or accident, fur‐
ther vehicle data is sent which enables opti‐
mal support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance.
Addition to the Mercedes me connect
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service Telediagnostics
With the Telediagnostics function, specific
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are sub‐
ject to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via
the multimedia system to contact the
Mercedes-Benz Customer Centre for further
help. This prompt in the multimedia system
only appears when the vehicle is stationary.
% These services are subject to technical
restrictions such as the mobile phone cover‐
age, mobile network quality and the ability of
the processing systems to interpret the
transferred data. In some circumstances,
this can result in delays or the failure of the
information to appear in the multimedia sys‐
tem.
More information about Mercedes me connect
services can be obtained in the Mercedes me
Portal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me con‐
nect call services
The data transferred during a Mercedes me con‐
nect call depends on:
The reason for initiation of the call
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MBUX multimedia system 361
The service that is selected in the voice con‐
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trol system
The activated Mercedes me connect services
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You can find out which data is transferred when
using the services in the currently valid
Mercedes me connect terms of use and the data
protection information for Mercedes me con‐
nect. You can find these in your Mercedes me
user account.
Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mercedes me Portal, then services and offers
from Mercedes-Benz will be available to you.
For more information consult a Mercedes-Benz
service centre or visit the Mercedes me portal:
https://me.secure.mercedes-benz.com
% Make sure you always keep the Mercedes
me apps updated.
You can call up the menu using
timedia system.
Apps in the mul‐