Nortel BM450 Manuals

Nortel BM450 Manuals

Manuals and User Guides for Nortel BM450. We have 1 Nortel BM450 manual available for free PDF download: Troubleshooting Manual

Nortel BM450 Troubleshooting Manual

Nortel BM450 Troubleshooting Manual (102 pages)

Brand: Nortel | Category: Telephone System | Size: 1.51 MB

Table of Contents

Table of Contents
3
Chapter 1 Introduction

9
- Purpose
  9
- Audience
  9
- Organization
  9
- Acronyms
  10
- Symbols and Conventions Used in this Guide
  12
- Related Publications
  13
Chapter 2 Initial Troubleshooting

15
- Navigation
  15
- Proper Installation and Routine Maintenance
  15
- Network Configuration
  15
- Normal Behavior on Your Network
  16
Chapter 3 Hardware Troubleshooting

19
- Navigation
  19
- Troubleshooting the BCM450 Hardware
  19
  - Check the Power Source
    19
  - Check LED Indicators
    19
    
    System Status Leds
    20
    
    Dtm Leds
    22
- To Verify the Keycodes Using Element Manager
  24
  - Check the Wiring Connections
    24
  - Verify the Keycodes
    24
- To Verify the Keycodes Using Telset
  25
  - Restart or Shut down the System
    25
- To Restart the System
  26
- Viewing the POST Log File
  27
- Power on Self Test
  27
- Testing Basic Hardware Functionality
  28
- To Test the Main Unit
  29
- To Troubleshoot the Main Unit
  29
- To Test the Expansion Unit
  29
- To Troubleshoot the Expansion Unit
  30
- Testing an MBM
  30
- Troubleshooting the FEM
  31
- To Determine Why the ATA 2 Does Not Function
  31
- To Determine Why There Is no Dial Tone at the ATA2
  32
- To Check the ATA2 Wiring
  32
  - Reset to Factory Settings
    32
- To Perform a Level 1 Reset (Configuration Reset)
  34
- To Perform a Level 2 Reset (Software Reset)
  34
- Monitoring the Boot Process
  34
Chapter 4 Software Troubleshooting

37
- Navigation
  37
- Verify the Software Version
  37
- Verify the Keycodes
  37
- Check the Programming of Lines and Phones
  37
- To Check Line Programming
  38
  - Check Line Programming
    38
  - Trunk/Line Data
    38
  - Properties
    40
  - Preferences
    42
  - Restrictions
    45
- To Restore Data from an Archive
  46
  - Assigned Dns
    46
- Restoring System Data
  46
- To Restore the Factory Configuration
  47
- To View the BCM450 Software Inventory
  48
- Verify the Software Inventory
  48
  - Viewing the Inventory of BCM450 Software
    48
  - Obtaining Software Updates
    48
- To Obtain Updates from the Nortel Technical Support Web Page
  49
Chapter 5 Advanced Troubleshooting

51
Chapter 6 Recovery Trees

69
Chapter 7 Downloading Software

75
Chapter 8 Troubleshooting Tools

79
- Navigation
  79
- Service Management
  79
- Status and Metrics
  79
- Utilities
  80
- Command Line Interface
  80
  - Accessing the CLI
    80
- Accessing the CLI through a Serial Connection
  81
- Accessing the CLI through the OAM Port
  81
  - Using the Configuration CLI
    81
  - Using the Maintenance CLI
    82
Chapter 9 Understanding System Messages

83
- To Set Release Reasons
  83
- Alarms, Logs, and Traps
  83
- Reporting for Dropped Calls
  83
Chapter 10 Useful Troubleshooting Links

85
Chapter 11 Frequently Asked Questions

87
Chapter 12 Contacting Technical Support

99

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