Avaya XT Telepresence Deployment Manual
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Avaya XT Telepresence Deployment Manual

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Avaya Video Conferencing XT
Telepresence
Deployment Guide
Release 9.2
August 2020

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Summary of Contents for Avaya XT Telepresence

  • Page 1 Avaya Video Conferencing XT Telepresence Deployment Guide Release 9.2 August 2020...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

  • Page 5: Table Of Contents

    .............  30 Placing the Tables in a Dual-Row Telepresence Room Chapter 3: Configuring the Avaya XT Telepresence............ 36 ............ 36 Controlling the XT Series for the Avaya XT Telepresence .................. 37 About the XT Remote Control Unit ................ 42 Accessing the XT Series Local Menu ..................
  • Page 6 .................. 87 Accessing the port matrix document ................ 88 Avaya Documentation Center navigation .......................... 89 Training .......................... 89 Support ................ 90 Using the Avaya InSite Knowledge Base August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...

  • Page 7: Chapter 1: About Avaya Xt Telepresence

    Figure 1: The Avaya XT Telepresence room layouts You can deploy Avaya XT Telepresence in a single row room hosting up to six participants, or a dual row room for up to 18 participants (see Figure 1: The Avaya XT Telepresence room layouts page 7).
  • Page 8 In deployments with the Scopia Elite MCU, you can moderate your meetings by inviting participants, muting other participants and terminating the meeting. Avaya XT Telepresence comprises of three XT Series systems (sold separately), which are installed and calibrated specifically for telepresence. When you register the XT Series systems, you receive a telepresence license which enables the telepresence feature as well as support for Avaya ®...

  • Page 9: Chapter 2: Setting Up The Telepresence Room

    You can deploy Avaya XT Telepresence in a standard size telepresence room hosting up to 6 participants or, for special cases, in a dual-row telepresence room for up to 18 participants.
  • Page 10 Setting up the Telepresence Room Figure 3: Dimensions for a telepresence room Ensure the room's location and infrastructure conforms to the values specified in Table 1: Requirements for the Avaya XT Telepresence room Room property Requirement Room Standard room: width 4-4.6m, depth 6-9.2m, height 3-5m dimensions Dual-row room: width 9.5m, depth 6-9.2m, height 3-5m.
  • Page 11 VGA connector is available to any participant in the room. Consider using a VGA splitter to distribute VGA connectors if required. Table continues… August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 12 (RJ-45 UTP) connections close to the location of the XT Codec Units. Ensure there is a wireless connection for Avaya Collaboration Control running on an iPad. To offer participants the option to browse the network to find presentations saved on a server, install LAN connections within easy reach of any participant.

  • Page 13: Choosing Monitors For Your Avaya Xt Telepresence

    Choose the monitors (purchased separately) to match your telepresence room dimensions and provide the image quality that you need. There are two types of monitors deployed in the Avaya XT Telepresence: monitors that are used to show meeting participants (main monitors) and a single monitor that is used for displaying presentations (presentation monitor).
  • Page 14 We strongly suggest labeling cables during the system setup to avoid confusion. Prepare the following labels: • Primary monitor, Auxiliary-L monitor, Auxiliary-R monitor and Presentation monitor August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...

  • Page 15: Placing Components Of Your Avaya Xt Telepresence

    9 Placing Components of Your Avaya XT Telepresence The room housing the Avaya XT Telepresence also requires the correct placement of the various components of the system, including its Microphone Pods, cameras, speakers and monitors. Each component in the Avaya XT Telepresence deployment has a name which distinguishes it...

  • Page 16: Mounting And Positioning The Avaya Xt Telepresence Cameras

    Before you begin Ensure that you have the mounting brackets. The bracket is part of the Avaya XT Telepresence package. We strongly suggest labeling cables during the system setup to avoid confusion for components and their cables: Primary camera, Primary camera cable, Auxiliary-L camera, Auxiliary-L camera cable, Auxiliary-R camera and Auxiliary-R camera cable.
  • Page 17 Placing Components of Your Avaya XT Telepresence Figure 9: Positioning the wall mount plate The wall mount has three holes to fix it to the wall. b. Attach the plate to the wall with three screws. You may need to first mark the position of each hole on the wall with a pencil to drill holes depending on your environment.
  • Page 18 Fix the mounting brackets to the supporting plate by inserting two screws for each bracket (see Figure 11: Inserting screws into the clamp and supporting plate page 18). Figure 11: Inserting screws into the clamp and supporting plate August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 19 Placing Components of Your Avaya XT Telepresence b. Insert two stabilizers into each mounting bracket, rotating them into place. Figure 12: Adding stabilizers to the mounting bracket c. Carefully position the support plate over the Primary monitor so that its front lip covers the top of the monitor, but continue holding it in position.
  • Page 20 Figure 15: Removing the fixing screws on bracket plates 4. Remove all three bracket plates, to secure a camera to each plate. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 21 Placing Components of Your Avaya XT Telepresence Figure 16: Removing bracket plates 5. One by one attach each camera to its supporting plate using three 3mm screws for each camera. There are three holes at the base of the camera and three matching holes in the supporting plate.
  • Page 22 • The DVI connector to the DVI socket • The 8-pin connector to the IN (RS232C) socket • The power connector to the DC IN 12V socket August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 23 Placing Components of Your Avaya XT Telepresence Figure 18: Connecting cables to the back of the camera b. With the camera turned off, set the System Select switch on back of the camera to 7 using a slotted 2.5 mm screwdriver.
  • Page 24 Setting up the Telepresence Room Figure 19: Connecting the camera cables to the XT Codec Unit At this stage the Avaya XT Telepresence monitors display the image transmitted by the cameras. 9. Mark camera cables using the sticky labels. 10. Rotate the height screws on each end of the support plate to raise the angle of the left and right cameras.
  • Page 25 Placing Components of Your Avaya XT Telepresence Figure 20: Adjusting the angle of the left and right cameras 11. Attach the front panel to cover the supporting plates and fix it with two screws. Figure 21: Adding front cover of the camera bracket...

  • Page 26: Placing The Microphone Pods

    Placing the Microphone Pods About this task The Avaya XT Telepresence comes with two Microphone Pods. The Microphone Pods are connected in the cascaded mode: the first pod is connected to the second, and the second pod is connected to the Master XT Codec Unit...
  • Page 27 Placing Components of Your Avaya XT Telepresence Figure 22: Placing Microphone Pods on the table 2. Connect the Microphone Pod output to the rear panel of the XT Codec Unit. Figure 23: Connecting the Microphone Pods to the XT Codec Unit 3.

  • Page 28: Positioning And Connecting The Speakers

    3. Adjust the speaker volume so it is higher than the background noise. We recommend that the speaker volume is at least 20 dBA higher than the background noise. Related links Placing Components of Your Avaya XT Telepresence on page 15 August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide...

  • Page 29: Placing The Table In A Standard Telepresence Room Setup

    Placing the Table in a Standard Telepresence Room Setup About this task After the Avaya XT Telepresence components are properly placed in the room, you need to place the table and chairs accurately. This section describes a standard telepresence room setup with a single row of participants.

  • Page 30: Placing The Tables In A Dual-Row Telepresence Room

    Placing the Tables in a Dual-Row Telepresence Room About this task After Avaya XT Telepresence components are properly placed in the telepresence room, you need to carefully measure the precise locations of the tables from the cameras. For a standard telepresence room, refer to...
  • Page 31 For the left table, the tape measure ends under the left camera. For the middle table, it ends under the middle camera. For the right table, it ends under the right camera. Figure 27: Measuring distance between the cameras and front tables August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 32 30: Distance between cameras and back row tables on page 33. Measure these distances along the imaginary horizontal line from the edge of the tables to the wall below the respective camera. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 33 4. Ensure that the distance between the front and back rows of the tables is 151cm. Measure this distance between the middle of the opposite tables, as shown in Figure 31: Measuring distance between the table rows on page 34. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 34 7. Ensure that the chairs are not located too close to blind spots (edges of the tables not covered by cameras). See Figure 32: Blind spots in dual-row telepresence rooms page 34. Figure 32: Blind spots in dual-row telepresence rooms August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 35 Placing the Tables in a Dual-Row Telepresence Room Related links Setting up the Telepresence Room on page 9 August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...

  • Page 36: Chapter 3: Configuring The Avaya Xt Telepresence

    Chapter 3: Configuring the Avaya XT Telepresence This chapter guides you through the Avaya XT Telepresence configuration and covers these topics: Related links Controlling the XT Series for the Avaya XT Telepresence on page 36 Activating the XT Series and its Optional Features...

  • Page 37: About The Xt Remote Control Unit

    The XT Remote Control Unit can only switch the system on or off. • Using Avaya Collaboration Control on an iOS device to control user functionality (see User Guide for Avaya Collaboration Control). The XT Remote Control Unit has an improved design for a more efficient videoconferencing experience.
  • Page 38 Scroll through menus and options using the arrow keys and pressing the ok/menu key to select an item. There is also an advanced version of the remote control available. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 39 Controlling the XT Series for the Avaya XT Telepresence Standby or activate. Press and hold to switch off. Enter numbers or characters. Hold to recall preset. (Arrow keys) Navigate menus. Move camera. Open Contacts Disconnect or end a meeting Press and hold...
  • Page 40 Contacts Pause Hold Mute (Video Video Privacy Privacy) Backspace On the advanced remote control, hold the C key to completely erase the field content. Table continues… August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 41 Controlling the XT Series for the Avaya XT Telepresence Keyboard Simplified Remote Advanced Remote Notes/Tips Control Control Enter/Return Press and hold OK to toggle the input editing mode (1/a/A). Press OK to place a call. Insert Call Call Delete Disconnect...

  • Page 42: Accessing The Xt Series Local Menu

    After switching on the XT Series, the main menu appears on the connected monitor. To navigate the local menus, use the XT Remote Control Unit or for Avaya XTE240 only, you can use a keyboard and mouse. You can also access the system via the web, where the main screen...
  • Page 43 (see Configuring Basic Settings with the Quick Setup Wizard on page 50). 4. Navigate using the XT Remote Control Unit or on the Avaya XTE240 only, you can also use the keyboard and mouse. Related links Controlling the XT Series for the Avaya XT Telepresence...

  • Page 44: Accessing Xt Series Web Interface

    Configuring the Avaya XT Telepresence Accessing XT Series Web Interface About this task This procedure describes how to access the Avaya Room System XT Series web interface, which supports the following internet browsers: • Internet Explorer version 8 or later •...

  • Page 45: Activating The Xt Series And Its Optional Features

    Avaya Product Licensing and Delivery System (see Getting Started with Avaya PLDS). Once you have the license keys, you activate the XT Series and any optional features you purchased, as described below the table. You can do this from the endpoint itself or from its web interface.
  • Page 46 On some XT Series models, the extra port is already enabled and does not require a license (see the 55111-00916 Avaya Room System XT Series 2nd GLAN Port license, above). Table continues… August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 47 Avaya XT For the Avaya XT5000 720, Avaya XTE240, Telepresence) and Avaya XT4300, this option also enables you to control the XT Series using the Avaya Avaya XTE240 Collaboration Control app on an iOS device, Avaya XT4300 which acts as a touchscreen remote control.
  • Page 48 • The endpoint’s host ID (MAC address of the GLAN 1 port), located in your customer letter. You can also find this information from one of the endpoint’s interfaces. For example, when you start the Avaya Room System XT Series without a license, you can click Activate August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 49 You can find the LAC in the customer letter shipped with the product, or the email you received when you purchased the product or optional license. Procedure 1. Obtain the product’s license keys from the Avaya Product Licensing and Delivery System, as follows: a. Access the Avaya Product Licensing and Delivery System.

  • Page 50: Configuring Basic Settings With The Quick Setup Wizard

    Select Enable License on the web interface, or Activate Licenses on the endpoint itself. The system automatically enables the license. Important: If you are enabling a second network port or Avaya Collaboration Control with a license, the XT Codec Unit restarts. Related links Configuring the Avaya XT Telepresence...

  • Page 51: Accessing Xt Series Web Interface

    62 Accessing XT Series Web Interface About this task This procedure describes how to access the Avaya Room System XT Series web interface, which supports the following internet browsers: • Internet Explorer version 8 or later • Google Chrome version 11 or later...
  • Page 52 Before you begin Web access is enabled by default. If it was disabled, you can enable it and configure the security details as described in Deployment Guide for Avaya Room System XT Series. Procedure 1. Open any of the supported internet browsers and access the XT Series login page by entering the system's IP address, like http://1.2.3.4/.

  • Page 53: Setting The System Name, Language, And Call Method

    (cloud) method of configuration, this step is not available. The first screen in the Quick Setup wizard enables you to define the name of your Avaya Room System XT Series, the country, the menu language, and the protocol the system uses for calls.

  • Page 54: Configuring Basic Network Settings

    7. To continue with the Quick Setup Wizard, select Next (see Configuring Basic Network Settings on page 54). If your monitor is 4K and your system is an Avaya XT7000 Series, graphic adjustment is not applied. Related links Configuring Basic Settings with the Quick Setup Wizard...

  • Page 55: Configuring Basic Gatekeeper Settings

    Configuring Basic Gatekeeper Settings About this task Configure the gatekeeper settings if your Avaya Room System XT Series works with one. A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls. To modify advanced gatekeeper settings, see Deployment Guide for Avaya Room System XT Series.

  • Page 56: Configuring Basic Sip Settings

    Configuring Basic SIP Settings on page 56. Otherwise, select Done to complete the Quick Setup Wizard. For Avaya XTE240 only, to configure using your keyboard and mouse to navigate the menus, continue with Deployment Guide for Avaya Room System XT Series. Related links...

  • Page 57: Setting Date And Time

    Setting Date and Time About this task You can set the date and time from either the endpoint or the web interface. You must set the same date and time for all three XT Codec Units in your Avaya XT Telepresence deployment. Procedure 1.
  • Page 58 (10...1000 minutes) 3. From the web interface only, select Save. Related links Configuring Basic Settings with the Quick Setup Wizard on page 50 August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...

  • Page 59: Configuring Advanced Regional Audio And Video Settings

    After you set the country and language of the device in the Quick Setup Wizard, the system defaults to the audio and video standards of that country. This section details how to change those settings if required. You must configure the same values for all three XT Codec Units in your Avaya XT Telepresence deployment. Procedure 1.

  • Page 60: Setting The Time Zone

    About this task You can set the time zone from your endpoint or the XT Series web interface. You must set the same time zone for all three XT Codec Units in your Avaya XT Telepresence deployment. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Deployment Guide for Avaya Room System XT Series.
  • Page 61 If this is earlier than the start time, it assumes the following year. 3. From the web interface only, select Save. Related links Configuring Basic Settings with the Quick Setup Wizard on page 50 August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...

  • Page 62: Configuring The Screen Saver To Start Automatically

    The screen saver helps to protect the endpoint's monitor from burn-in without switching it off. For Avaya XTE240 with computers running the Avaya Room System XT Control utility, the screen saver does not activate when using the computer while the endpoint is dormant. In this case, use the computer's screen saver functionality.
  • Page 63 For more details, ask your system administrator. Procedure BROKEN LINK: 1. Download Collaboration Control as explained in Installing and launching Avaya Collaboration Control on your mobile device. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...

  • Page 64: Connecting Avaya Collaboration Control To Scopia Desktop Server

    If your organization's deployment includes Scopia Desktop Server, you can additionally connect it with Collaboration Control to provide the following additional features: • Using Avaya Content Slider functionality to review previously shared content without interrupting the presenter. • Managing video layouts of the external MCU, locking/unlocking a meeting, sending an email invitation.
  • Page 65 If it cannot connect, for example, when you start the app for the first time, it displays the Welcome panel. 2. Enable Scopia Desktop Services in Settings > Avaya Collaboration Control by entering the relevant information. Table 12: Fields to enter details of the Scopia Desktop Server...

  • Page 66: Downloading And Installing The Avaya Xt Telepresence Calibration Application

    Calibration Application About this task Before using the Avaya XT Telepresence, you need to calibrate the cameras and monitors using the Scopia Telepresence Calibration application. You can download and install the calibration application to a laptop (PC or Mac) by remotely accessing the web interface of one of the Avaya XT5000 Series endpoints in the telepresence system.

  • Page 67: Calibrating Your Avaya Xt Telepresence

    During this procedure you use the calibration application to calibrate the cameras and monitors of the Avaya XT Telepresence so that the images are aligned and can be stitched together to create the full telepresence effect. The calibration application is protected with the password used for the Avaya Collaboration Control paired with your Avaya XT Telepresence.
  • Page 68 2. Connect the laptop to the same network to which the Avaya XT Telepresence is connected. 3. Turn the all three units in Avaya XT Telepresence, or press any button on the remote to wake the system, if it is in the screensaver mode.
  • Page 69 Table 13: Configuring basic Avaya XT Telepresence settings on page 69. Figure 49: Entering the IP address for the auxiliary XT Codec Units Table 13: Configuring basic Avaya XT Telepresence settings Field Description TP enabled Ensure the TP Enabled check box is selected.
  • Page 70 12. Connect the monitor cable of the Auxiliary-R monitor to the Auxiliary-L XT Codec Unit. 13. Select Next. The pattern for monitor calibration is displayed on all three screens. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 71 14. Use remote controls of the monitors to calibrate monitors so that the colors in the pattern looks identical on all of them. Figure 51: Calibrating the monitors 15. Select Next. 16. To position the cameras correctly: a. Select Calibrate cameras automatically. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 72 In a typical installation you perform manual calibration of the auxiliary cameras using the primary camera image for reference. We strongly recommend that you do not calibrate the primary camera manually. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 73 Verify that there are no image areas that appear on both monitors as shown in Figure 54: Example of incorrect pan calibration on page 74. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 74 17. Calibrate the color of the camera image to the lighting conditions of your telepresence room. a. Select Calibrate cameras automatically. The automatic colorimetric calibration is performed. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 75 Select Next. 18. Reconnect the Auxiliary-L monitor cable to the Auxiliary-L XT Codec Unit. 19. Reconnect the Auxiliary-R monitor cable to the Auxiliary-R XT Codec Unit. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...

  • Page 76: Adding Avaya Xt Telepresence In Equinox Management

    Adding Avaya XT Telepresence in Equinox Management About this task ® If you use regular endpoints to create Avaya XT Telepresence, define them in Avaya Equinox Management as components of the telepresence system, not as single endpoints. You cannot ®...
  • Page 77 Adding Avaya XT Telepresence in Equinox Management Before you begin • Ensure the gatekeeper to which you registered your telepresence system is defined and configured in Equinox Management. Refer to Configuring Basic Gatekeeper Settings page 55. • If the endpoints you want to define as part of your telepresence system already exist in Equinox Management as separate single endpoints, you must delete them.
  • Page 78 Type Select Scopia XT Telepresence. Required Gatekeeper Select the gatekeeper to which the telepresence system is registered. You register the Avaya XT Telepresence to a gatekeeper as part of the basic configuration described in Configuring Basic Gatekeeper Settings on page 55.

  • Page 79: Preparing For Your Telepresence Meeting

    5. Click OK. The Avaya XT Telepresence appears on the Endpoints tab. The telepresence icon indicates that the type of the endpoint is telepresence. The Dialing Info field shows the E.164, the URI or the IP address of the primary component of the telepresence system.

  • Page 80: Direct Calls Between Two Telepresence Instances

    Telepresence instances can be duplets or triplets. A duplet is a collection of two devices, each one with a number/IP address. A triplet is a collection of three devices, each one with a number/IP address. Figure 60: Duplet configuration August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...

  • Page 81: Configuring Direct Calls Between Two Telepresence Instances

    To enable this functionality, you must create a special contact representing a Telepresence instance. This contact is called a Meeting Call Favorite contact. You must create it on your Avaya XT Telepresence master endpoint. August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide...
  • Page 82 Configuring the Avaya XT Telepresence Before you begin Access the Avaya XT Telepresence web interface on the master endpoint. Procedure 1. From the XT Series web interface, select Make your Call > Contacts > New Favorite. 2. Configure the settings as described in New Favorite field descriptions on page 82.

  • Page 83: Chapter 4: Resources

    Support Providers providers personnel Installation Notes — Discovering the Install XT Server Partners, Services, IP address of the XT Server and Support personnel Table continues… August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 84 • Virtual appliances: Avaya Aura appliances on the Appliance Virtualization ® Platform or VMware virtualized environment. ® • Physical appliances: Avaya Aura appliances on Avaya Common Servers. Table continues… August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 85 Series Flex Camera administrators Quick Tips for Avaya Room System Perform administration tasks for Avaya System XT Series Room System XT Series administrators Supporting Table continues… August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...
  • Page 86 Understand the features of and use Avaya Customers CU360 Collaboration Unit CU360 Avaya Collaboration Unit CU360 Understand the features of and use Avaya Customers Quick Setup Guide Collaboration Unit CU360 Table continues… August 2020 Avaya Video Conferencing XT Telepresence Deployment Guide Comments on this document? infodev@avaya.com...

  • Page 87: Finding Documents On The Avaya Support Website

    Procedure 1. Go to https://support.avaya.com. 2. Log on to the Avaya website with a valid Avaya user ID and password. 3. On the Avaya Support page, click Support By Product > Documents. 4. In Enter Your Product Here, type the product name, and then select the product from the list of suggested product names.

  • Page 88: Avaya Documentation Center Navigation

    The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: •...

  • Page 89: Training

    Training The following courses are available on the Avaya Learning website at http://www.avaya- learning.com. After logging in to the website, enter the course code or the course title in the Search field and press Enter or click >...

  • Page 90: Using The Avaya Insite Knowledge Base

    • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.

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