Resolving Monitor Display Problems - Avaya XT Series Deployment Manual

Troubleshooting the Avaya Room System XT Series
5. If necessary to further fine tune audio delay on the Microphone Pod, perform these steps:
a. Navigate to audio tests. From the XT Series web interface, select Diagnostics > I/O
Connections > Audio > Tests. From the endpoint's main menu, select Configure >
System Status > Diagnostics > I/O Connections > Audio > Tests.
b. Bring the Microphone Pod to about 1 m (3 feet) from the monitor. Keep silent.
c. Select Audio delay detection and select Yes.
The monitor generates an evaluation noise and the XT Series estimates the audio
delay introduced by the monitor. The display shows the audio delay in milliseconds,
and uses this value to calculate the audio delay and improve the echo cancellation
performance.
Related links
Troubleshooting the Avaya Room System XT Series

Resolving Monitor Display Problems

Problem
The monitor is having display problems.
Flickering or blank screen
The system displays a flickering or blank screen.
Solution
The rear panel of the XT Codec Unit features two HD outputs for connecting a main and auxiliary
screen. For cabling, see the cabling diagram in the Quick Setup Guide.
Your system administrator must configure the system for correct video resolution.
When you are not in a call, you can set the refresh frequency of the monitor display:
• Set to 50 Hz by pressing
• Set to 60 Hz by pressing
Blank screen
The system displays a blank screen.
Solution
• Verify the power cord of the XT Codec Unit is connected properly at both ends.
• Verify the monitor's power cord is connected properly at both ends.
• Check that the monitor is connected to HD1
• Verify the XT Codec Unit's LED is on. If the LED is blinking, press the Power key
XT Remote Control Unit.
August 2020
on page 254
then 5.
then 6.
and the power is on.
Deployment Guide for Avaya XT Series
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