Communication Error - Xerox Phaser 6500 Service Manual

Error Messages and Codes

Communication Error

Applicable Error Code
3-72
• 033-511
Troubleshooting Reference Table
Applicable Parts
FAX Board (MFP PL8.1.5)
■
MFP IP Board (ESS) (MFP PL8.1.2)
■
Troubleshooting Procedure
Step Actions and Questions
1 Check the telephone line connection.
Reconnect the telephone line
connector.
Does the error still occur when faxing?
2 Check the receiving side Fax
Send the Fax data to known good Fax
machine.
Does the error still occur when faxing?
3 Check the firmware version.
Is the firmware the latest version?
4 Replace the FAX Board. (page 8-143)
Does the error still occur when faxing?
Xerox Internal Use Only
http://www.manuals4you.com
Wiring and Plug/Jack Map References
"Map 8 - MFP LVPS, IP Board, and
■
Drive" on page 10-17
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Replace the IP
Board.
(page 8-144)
Phaser 6500/WorkCentre 6505 Service Manual
No
Complete.
END, check the
receiving side
Fax machine.
Update the
firmware
("Firmware
Update" on
page A-16),
then go to step
4.
Complete.