Contacting Customer Support To Obtain A Return Materials Authorization For An Nfx350; Device - Juniper NFX350 Hardware Manual

Contacting Customer Support to Obtain a Return Materials Authorization for an NFX350 Device | 120
Contacting Customer Support to Obtain a Return Materials Authorization
for an NFX350 Device
If you are returning a NFX350 device or component to Juniper Networks for repair or replacement, obtain
a Return Materials Authorization (RMA) from the Juniper Networks Technical Assistance Center (JTAC).
After locating the serial number of the device or component you want to return, open a service request
with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.
For instructions on locating the serial number of the device or component you want to return, see
the Chassis Serial Number ID Label on an NFX350 Device" on page
Before you request an RMA from JTAC, be prepared to provide the following information:
Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Service Request Manager:
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll-free numbers, see
https://support.juniper.net/support
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
SEE ALSO
https://support.juniper.net/support
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