Table of Contents
Advertisement
Returning the NFX350 Chassis or Components
IN THIS SECTION
Returning a NFX350 Device or Component for Repair or Replacement | 117
Locating the Serial Number on an NFX350 Device | 118
Contacting Customer Support to Obtain a Return Materials Authorization for an NFX350 Device | 120
Packing NFX350 Device Components for Shipping | 121
Returning a NFX350 Device or Component for Repair or Replacement
If you need to return a NFX350 device or component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the device or component. For instructions, see
Serial Number ID Label on an NFX350 Device" on page
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC) as described in
an NFX350 Device" on page
NOTE:
Do not return any device or component to Juniper Networks unless you have first
obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do
not have an RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the NFX350 device or component for shipping as described in
Components for Shipping" on page
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html
SEE ALSO
"Contacting Customer Support to Obtain a Return Materials Authorization for
120.
121.
.
"Locating the Chassis
119.
"Packing NFX350 Device
117
Advertisement
Table of Contents
