Ricoh Type M12 Field Service Manual page 76

3. Troubleshooting
Communication Route
Between machine and
e-mail server
74
Item
1. LAN settings in the
machine
2. E-mail account on
the server
3. E-mail server
Action [Remarks]
• Check the LAN parameters
• Check if there is an IP address conflict with
other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
• Make sure that the machine can log into the
e-mail server.
• Check that the account and password
stored in the server are the same as in the
machine.
[Ask the administrator to check.]
• Make sure that the client devices which
have an account in the server can send/
receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine receives
the returned e-mail if the communication is
performed successfully.]