Ricoh Type M12 Field Service Manual page 66

3. Troubleshooting
Code
14-50 Mail Job Task Error
14-51 UCS Destination Download Error
14-60 Send Cancel Failed
Notification Mail Send Failed for
14-61
All Destinations
Transmission Error due to the
14-62
existence of zero line page
Fax Communication Unit:
14-63
Transmission Error
-
64
Meaning
Due to an FCU mail job task error, the send was
cancelled:
Not even one return notification can be downloaded:
Check the followings.
Check the SMTP server.
Suggested Cause/Action
• Address book was being edited during creation
of the notification mail.
• Software error.
• The address book was being edited.
• The number for the specified destination does
not exist (it was deleted or edited after the job
was created).
• The cancel operation by the user failed to cancel
the send operation.
• All addresses for return notification mail failed.
• When the 0 line page exists in received pages
with G3 communication, the transmission is
interrupted.
• Name of SMTP server
• Port number of SMTP
• DNS setting
• Server name (FTP)
• Path name (computer name and shared folder
name at SMTP/ NCP)
• Active protocol setting (Netware/ NCP)
• NW flame type (NCP)
• Log-on mode (NDS tree/ bindery)
• Check if the SMTP server works normally and is
connected to the network.
• Check if the settings of the SMTP are correct.