Ricoh Type M12 Field Service Manual page 65

Code Meaning
14-18 Access to MCS File Error
14-20 SMTP Authentication error
14-21 Transmission error of S/MIME
14-30 MCS File Creation Failed
14-31 UFS File Creation Failed
Cancelled the Mail Due to Error
14-32
Detected by NFAX
14-33 No Mail Address For the Machine
Address designated in the domain
14-34
for SMTP sending does not exist
Suggested Cause/Action
• The access to MCS file is denied due to the no
permission of access.
• Update the software because of the defective
software.
Make sure the administrator's e-mail address is same
as the SMTP authentication address or POP before
SMTP address.
Register the correct user certificate and device
certificate.
Failed to create the MCS file because:
• The number of files created with other
applications on the Document Server has
exceeded the limit.
• HDD is full or not operating correctly.
• Software error.
UFS file could not be created:
• Not enough space in UFS area to handle both
Scan-to-Email and IFAX transmission.
• HDD full or not operating correctly.
• Software error.
• Error detected with NFAX and send was
cancelled due to a software error.
• Neither the mail address of the machine nor the
mail address of the network administrator is
registered.
• Operational error in normal mail sending or
direct SMTP sending.
• Check the address selected in the address book
for SMTP sending.
• Check the domain selection.
Error Codes
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