Ricoh B064 Service Manual page 272

SERVICE CALL CONDITIONS
SC No.
991 D Software capable of looping cannot continue
The software performs an
unexpected function and the
program cannot continue. However,
unlike SC990, recovery processing
allows the program to continue.
*1
: In order to get more details about SC990 and SC991:
1) Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent
logged errors.
2) If you press the zero key on the operation panel with the SP selection menu displayed, you
will see detailed information about the recently logged SC990 or SC991, including the
software file name, line number, and so on. 1) is the recommended method, because
another SC could write over the information for the previous SC.
SC No.
997 B Cannot select application function
Application does not start after
pressing the appropriate key on the
operation panel.
998 B Application cannot start
Register processing does not
execute for any application within
60 s after the machine is powered
on. All applications do not start
correctly, and all end abnormally.
999 B Program download error
The program download from the IC
card does not execute normally.
This SC is not logged.
B064/B065
Symptom
Symptom
4-32
Possible Cause
• Software defective, re-boot
Possible Cause
• Software bug
• A RAM or DIMM option required by the
application is not installed or not installed
correctly.
• Software bug
• A RAM or DIMM option required by the
application is not installed or not installed
correctly.
• Card installed incorrectly
• BICU defective
• IC card defective
• NVRAM defective
• Power down during program
downloading (☛ 4.1.1)
*1
SM