Call Park; Park A Call; Retrieve Parked Call; Monitor Call Park Cid Name Information (Gxp21Xx Phones Only) - Grandstream Networks UCM6100 Series User Manual

Timeout Destination

Call Park

The UCM6100 provides call park and call pickup features via feature code.

Park a Call

There are two feature codes that can be used to park the call.
•
Feature Maps→Call Park (Default code #72)
During an active call, press #72 and the call will be parked. Parking lot number (default range 701 to 720)
will be announced after parking the call.
•
Feature Misc→Call Park (Default code 700)
During an active call, initiate blind transfer (default code #1) and then dial 700 to park the call. Parking lot
number (default range 701 to 720) will be announced after parking the call.

Retrieve Parked Call

To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call is
not retrieved after the timeout, the original extension who parks the call will be called back.

Monitor Call Park CID Name Information (GXP21xx Phones Only)

Users can see the CID name information of parked calls.
VPK/MPKs must be configured as "Monitored Call Park" with
the desired parking lot extension. The display will alternate
between displaying the parking lot extension and the call's
CID name. There is no need to configure anything on the
UCM.
Note: This feature requires Grandstream GXP21xx new
firmware support. This new firmware is not available in
Grandstream website yet. Please check GXP21xx upcoming
firmware release information for availability.

Call Recording

The UCM6100 allows users to record audio during the call. If "Auto Record" is turned on for an extension, ring
group, call queue or trunk, the call will be automatically recorded when there is established call with it. Otherwise,
please follow the instructions below to manually record the call.
This option appears once Forward to Destination on Timeout is
enabled. Upon park timeout, the call will be routed to the configured
destination.
UCM6100 Series User Manual
Version 1.0.18.13

Figure 201 : Monitored call park CID name

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