Grandstream Networks UCM6100 Series User Manual page 257

Music On Hold
Max Queue Length
Wrapup Time
Retry Time
Ring Time
Auto Record
Max Wait Time
Destination
Destination Prompt
Cycle
Custom Prompt
•
Linear
Ring agents in the specified order.
•
Least Recent
Ring the agent who has been called the least recently.
•
Fewest Calls
Ring the agent with the fewest completed calls.
•
Random
Ring a random agent.
•
Round Robin
Ring the agents in Round Robin scheduling with memory.
The default setting is "Ring All".
Select the Music On Hold class for the call queue.
Note: Music On Hold classes can be managed from Web GUI→PBX
Settings→Music On Hold.
Configure the maximum number of calls to be queued at once. This number does
not include calls that have been connected with agents. It only includes calls not
connected yet. The default setting is 0, which means unlimited. When the
maximum value is reached, the caller will be treated with busy tone followed by
the next calling rule after attempting to enter the queue.
Configure the number of seconds before a new call can ring the queue after the
last call on the agent is completed. If set to 0, there will be no delay between calls
to the queue. The default setting is 10 seconds.
Configure the number of seconds to wait before ringing the next agent.
Configure the number of seconds an agent will ring before the call goes to the
next agent. The default setting is 30 seconds.
If enabled, the calls on the call queue will be automatically recorded. The
recording files can be accessed in Queue Recordings under Web GUI→Call
Features→Call Queue.
Configure the timeout after which users will be disconnected from the call queue.
The default setting is "60". 0 means unlimited.
Note: It is recommended to configure "Wait Time" longer than the "Wrapup Time".
Once Max Wait Time has been configured, select to which destination send the
calls that have timed out. The default is to "Hang up" the call.
Configure the voice prompt cycle (in seconds) of the call queue. Once all agents
are busy and the voice prompt will be played and you can press the appropriate
key to transfer to failover destination.
When playing a custom prompt, press 1 to transfer to failover destination.
UCM6100 Series User Manual
Version 1.0.18.13
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