Table 76: Static Agent Limitation; Figure 157: Agent Login Settings - Grandstream Networks UCM6100 Series User Manual

The following table lists the maximum number of static agents for each UCM model:
UCM Model
UCM6102
UCM6202
UCM6104
UCM6204
UCM6108 and UCM6116
UCM6208
UCM6510
Click on "Dynamic Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension
Postfix. Once configured, users could log in the call queue as dynamic agent.
For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension
Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from
the call queue. Dynamic agent doesn't need to be listed as static agent and can log in/log out at any time.
•
Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web GUI→Call
Features→Feature Codes. The default feature code is *83 for "Agent Pause" and *84 for "Agent Unpause".

Table 76: Static Agent Limitation

Max Static Agents in Call Queue

Figure 157: Agent Login Settings

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