Access Voicemail; Table 69: Voicemail Ivr Menu - Grandstream Networks UCM6100 Series User Manual

Voicemail Remote
Access
Forward Voicemail to
Peered UCMs
Voicemail Password
Note: Resetting an extension will reset Voicemail Password, Send Voicemail to Email, and Keep Voicemail after
Emailing values to default. Previous custom voicemail prompts and messages will be deleted.

Access Voicemail

If the voicemail is enabled for UCM6100 extensions, the users can dial the voicemail access number (by default
*97) to access their extension's voicemail. The users will be prompted to enter the voicemail password and then
can enter digits from the phone keypad to navigate in the IVR menu for different options.
Otherwise the user can dial the voicemail access code (by default *98) followed by the extension number and
password in order to access to that specific extension's voicemail.
Main Menu
1 – New messages
If enabled, external callers routed by DID and reaching VM will be prompted by
the UCM with 2 options:
•
Press 1 to leave a message.
To leave a message for the extension reached by DID.
•
Press 2 to access voicemail management system.
This will allow caller to access any extension VM after entering
extension number and its VM password.
Note: This option applies to inbound call routed by DID only.
The default setting is "Disabled".
Enables the forwarding of voicemail to remote extensions on peered SIP trunks.
The default setting is "Disabled".
Configures the Voicemail password that will be used for extensions that are
reset.

Table 69: Voicemail IVR Menu

Sub Menu 1
3 - Advanced options
5 - Repeat the current message
7 - Delete this message
8 - Forward the message to
another user
9 - Save
UCM6100 Series User Manual
Version 1.0.18.13
Sub Menu 2
1 - Send a reply
2 - Call the person who sent this message
3 - Hear the message envelop
4 - Leave a message
* - Return to the main menu
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