Grandstream Networks UCM6100 Series User Manual
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Grandstream Networks UCM6100 Series User Manual

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Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual
UCM6100 SERIES IP PBX USER MANUAL

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  • Page 1 Grandstream Networks, Inc. UCM6100 Series IP PBX User Manual UCM6100 SERIES IP PBX USER MANUAL...

  • Page 2: Table Of Contents

    UCM6100 Series IP PBX User Manual Index CHANGE LOG ..................... 12 FIRMWARE VERSION 1.0.5.19 ......................12 FIRMWARE VERSION 1.0.5.14 ......................12 FIRMWARE VERSION 1.0.4.7 ......................12 FIRMWARE VERSION 1.0.3.13 ......................13 FIRMWARE VERSION 1.0.2.21 ......................14 FIRMWARE VERSION 1.0.1.22 ......................15 WELCOME ....................
  • Page 3 BATCH ADD IAX EXTENSIONS....................69 EDIT EXTENSION ..........................71 TRUNKS ...................... 73 ANALOG TRUNKS ..........................73 ANALOG TRUNK CONFIGURATION ..................73 PSTN DETECTION ........................75 VOIP TRUNKS ........................... 78 Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 2 of 183...
  • Page 4 CONFIGURE RING GROUP ......................112 PAGING AND INTERCOM GROUP ............114 CONFIGURE PAGING/INTERCOM GROUP..................114 CALL QUEUE ..................... 116 CONFIGURE CALL QUEUE ......................116 EXTENSION GROUPS ................119 CONFIGURE EXTENSION GROUPS ....................119 Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 3 of 183...
  • Page 5 IAX SETTINGS/GENERAL ......................143 IAX SETTINGS/REGISTRATION..................... 143 IAX SETTINGS/STATIC DEFENSE ....................144 SIP SETTINGS ..................146 SIP SETTINGS/GENERAL ......................146 SIP SETTINGS/MISC ........................147 SIP SETTINGS/SESSION TIMER ....................147 Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 4 of 183...
  • Page 6 RESTORE CONFIGURATION FROM BACKUP FILE .............. 176 CLEANER ............................177 RESET AND REBOOT ........................178 SYSLOG ............................178 TROUBLESHOOTING ........................179 ETHERNET CAPTURE ......................179 IP PING............................. 179 Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 5 of 183...
  • Page 7 TRACEROUTE ......................... 180 EXPERIENCING THE UCM6100 SERIES IP PBX ........181 Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 6 of 183...
  • Page 8 Table of Tables UCM6100 Series IP PBX User Manual Table 1: Technical Specifications ....................... 17 Table 2: UCM6102/UCM6104 Equipment Packaging ................20 Table 3: UCM6108/UCM6116 Equipment Packaging ................20 Table 4: LCD Menu Options ........................26 Table 5: UCM6102/UCM6104 LED INDICATORS ..................27 Table 6: UCM6108/UCM6116 LED INDICATORS ..................
  • Page 9 Table 67: CDR Statistics Filter Criteria ....................169 Table 68: Network Upgrade Configuration ....................171 Table 69: Data Sync Configuration ......................176 Table 70: Cleaner Configuration ......................177 Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 8 of 183...
  • Page 10 Table of Figures UCM6100 Series IP PBX User Manual Figure 1: UCM6102 Front View ......................... 21 Figure 2: UCM6102 Back View ......................... 21 Figure 3: UCM6104 Front View ......................... 22 Figure 4: UCM6104 Back View ......................... 22 Figure 5: UCM6108 Front View ......................... 23 Figure 6: UCM6108 Back View .........................
  • Page 11 Figure 77: System Events->Alert Events Lists: System Update .............. 163 Figure 78: System Events->Alert Events Lists: System Crash ..............164 Figure 79: System Events->Alert Log ..................... 164 Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 10 of 183...
  • Page 12 Figure 95: Cleaner ..........................177 Figure 96: Reset and Reboot ........................178 Figure 97: Ethernet Capture........................179 Figure 98: PING ............................180 Figure 99: Traceroute ..........................180 Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 11 of 183...

  • Page 13: Ucm6100 Series Ip Pbx User Manual

    Asterisk updated to version 1.8.23.1.  Added DID routing support for incoming calls. [Table 28: SIP Trunk Configuration Parameters]  Added DOD routing support. [Direct Outward Dialing (DOD)] Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 12 of 183...

  • Page 14: Firmware Version 1.0.3.13

    Added FXS MWI Mode. [Table 48: Internal Options/Hardware Config]  Added system events with alert and Email notification support. [SYSTEM EVENTS]  Added new web page for recording files. [RECORDING FILES] Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 13 of 183...

  • Page 15: Firmware Version 1.0.2.21

    Added warning information for "Allow Guest Call" option to avoid potential security risk caused by misconfiguration. [Table 50: IAX Settings/General]  Changed reset mode to two mode "User Data" and "All". [RESET AND REBOOT] Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 14 of 183...

  • Page 16: Firmware Version 1.0.1.22

    FIRMWARE VERSION 1.0.1.22  This is the initial version. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 15 of 183...

  • Page 17: Welcome

    WELCOME Thank you for purchasing Grandstream UCM6100 series IP PBX appliance. The UCM6100 series IP PBX is an innovative IP PBX appliance designed for small to medium business. Powered by an advanced hardware platform with robust system resources, the UCM6100 offers a highly versatile state-of-the-art Unified Communication (UC) solution for converged voice, video, data, fax and video surveillance application needs.

  • Page 18: Product Overview

    UCM6108/6116: Single 10M/100M/1000M RJ45 Ethernet port with integrated PoE Plug (IEEE 802.3at-2009) NAT Router Yes, UCM6102 only Peripheral Ports USB, SD/SDHC (VFAT) LED Indicators Power/Ready, Network, PSTN Line, USB, SD Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 17 of 183...
  • Page 19 In Audio, RFC2833, and SIP INFO TFTP/HTTP/HTTPS, auto-discovery auto-provisioning Provisioning Protocol and Grandstream IP endpoints via ZeroConfig (DHCP Option 66/multicast Plug-and-Play SIP SUBSCRIBE/mDNS) TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, Network Protocols SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS...
  • Page 20 EN60950-1, TBR21, RoHS Compliance  A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS 60950, AS/ACIF S002 adITU-T K.21 (Basic Level)  UL 60950 (power adapter) Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 19 of 183...

  • Page 21: Installation

    INSTALLATION Before deploying and configuring the UCM6100 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6100 series. EQUIPMENT PACKAGING Table 2: UCM6102/UCM6104 Equipment Packaging...

  • Page 22: Figure 1: Ucm6102 Front View

    LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 21 of 183...

  • Page 23: Connect The Ucm6104

    6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. CONNECT THE UCM6108 To set up the UCM6108, follow the steps below: Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 22 of 183...

  • Page 24: Connect The Ucm6116

    Fax) to the FXS ports. Figure 5: UCM6108 Front View Figure 6: UCM6108 Back View CONNECT THE UCM6116 Figure 7: UCM6116 Front View Figure 8: UCM6116 Back View Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 23 of 183...

  • Page 25: Safety Compliances

    Grandstream reserves the right to remedy warranty policy without prior notification. Warning: Use the power adapter provided with the UCM6100 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. Firmware Version 1.0.5.19...

  • Page 26: Getting Started

    This section provides step-by-step instructions on how to use the LCD menu, LED indicators and Web GUI of the UCM6100 series. Once the basic settings are done, users could start making calls from UCM6100 extension registered on a SIP phone as described at the end of this section.

  • Page 27: Table 4: Lcd Menu Options

    Press "OK" to start. Then press "Down" button to test different LCD Factory Menu patterns. When done, press "OK" button to exit.  Fan Mode Select "Auto" or "On".  LED Test Patterns Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 26 of 183...

  • Page 28: Use The Led Indicators

    FXO (Telco Line) Table 6: UCM6108/UCM6116 LED INDICATORS LED Status Solid: Connected NETWORK OFF: Not Connected Solid: Connected Flashing: Data Transferring Phone (FXS) OFF: Not Connected Line (FXO) Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 27 of 183...

  • Page 29: Use The Web Gui

    By default, the protocol is HTTPS and the Port number is 8089. For example, if the LCD shows 192.168.40.167, please enter the following in your web browser: https://192.168.40.167:8089 Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 28 of 183...

  • Page 30: Web Gui Configurations

    Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. WEB GUI LANGUAGES Currently the UCM6100 series web GUI supports the following languages: Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 29 of 183...

  • Page 31: Save And Apply Changes

    "Apply Changes" button on the upper right of the web page to submit all the changes. If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device. MAKE YOUR FIRST CALL Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 30 of 183...
  • Page 32 5. Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu. 6. You are successfully connected to the PBX system now. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 31 of 183...

  • Page 33: System Settings

     Switch WAN port interface will be used for uplink connection. LAN port interface will be used as bridge for PC connection.  Dual Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 32 of 183...
  • Page 34 Enter the IP address for static IP settings. The default setting is 192.168.0.160. DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 33 of 183...

  • Page 35: Table 8: Ucm6104 Network Settings->Basic Settings

     Switch Method LAN 1 port interface will be used for uplink connection. LAN 2 port interface will be used as bridge for PC connection.  Dual Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 34 of 183...
  • Page 36 Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value 802.1Q/VLAN Tag is 0. Layer 2 QoS 802.1p Assign the priority value of the layer 2 QoS packets for LAN port. The default Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 35 of 183...

  • Page 37: Table 9: Ucm6108/Ucm6116 Network Settings->Basic Settings

    Enter 802.1X mode MD5 password information. 802.1X Certificate Select 802.1X certificate from local PC and then upload. 802.1X Client Select 802.1X client certificate from local PC and then upload. Certificate Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 36 of 183...

  • Page 38: Port Forwording (Ucm6102 Only)

    Current service information with port, process and type.  Typical firewall settings.  Custom firewall settings. The following table shows a sample current service status running on the UCM6100. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 37 of 183...

  • Page 39: Table 12: Ucm6100 Firewall->Static Defense->Current Service

    Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going through the UCM6100. To create new rule, click on "Create New Rule" button and a new window will pop up for users to specify rule options. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 38 of 183...

  • Page 40: Table 14: Firewall Rule Settings

    The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination and operation. Users can click on to edit the rule, or select to delete the rule. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 39 of 183...

  • Page 41: Dynamic Defense

    UCM6100 will take action to forbid the host for certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks to the PBX system. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 40 of 183...

  • Page 42: Change Password

    4. Click on "Save" and the user will be automatically logged out. 5. Once the web page comes back to the login page again, enter the username "admin" and the new password to login. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 41 of 183...

  • Page 43: Ldap Server

    All the phonebooks in the UCM6100 LDAP server have the same Base DN "dc=pbx,dc=com". If users have the Grandstream phone provisioned by the UCM6100, the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks.

  • Page 44: Ldap Phonebook

    LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com" displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 43 of 183...

  • Page 45: Figure 15: Add Ldap Phonebook

    Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook. Figure 16: Edit LDAP Phonebook Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 44 of 183...

  • Page 46: Ldap Client Configurations

    Anonymous: Please enable this option Filter: (|(CallerIDName=%)(AccountNumber=%)) Port: 389 To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6100 Base DN: dc=pbx,dc=com User Name: Please leave this field empty...

  • Page 47: Http Server

    Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under Web GUI->Settings->HTTP Server. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 46 of 183...

  • Page 48: Email Settings

    Username is required when using type "Client". Normally it's the Email Username address. Password to login for the above Username (Email address) is required Password when using type "Client". Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 47 of 183...

  • Page 49: Time Settings

    The current system time on the UCM6100 is displayed on the upper right of the web page. It can also be found under Web GUI->Status->System Status->General. To configure the UCM6100 to update time automatically, go to Web GUI->Settings->Time Settings->Time Auto Updating. Table 19: Time Auto Updating Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 48 of 183...
  • Page 50 The 3rd number indicates weekday: 0,1,2,..,6 ( for Sun, Mon, Tues, ... ,Sat). Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 49 of 183...

  • Page 51: Ntp Server

    Settings->NTP Server. On the client side, point the NTP server address to the UCM6100 IP address or host name to use the UCM6100 as the NTP server. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 50 of 183...

  • Page 52: Provisioning

    PROVISIONING OVERVIEW Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM6100 provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it within LAN area.

  • Page 53: Figure 20: Ucm6100 Zero Config

    The phone will then send TFTP request to download the XML config file from the UCM6100. To start the auto provisioning process, under Web GUI->PBX->Basic/Call Routes->Zero Config, click on "Auto Provision Settings" and fill in the auto provision information. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 52 of 183...

  • Page 54: Table 20: Auto Provision Settings

    The default range is 4000 to 4999. Specify the number of minutes to allow the phones being provisioned to Pick Extension Period (hour): pick extensions. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 53 of 183...

  • Page 55: Manual Provisioning

    The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit/Delete/Update) are displayed in the list. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 54 of 183...

  • Page 56: Assignment

    Users could also directly create a new device and assign the extension before the device is discovered by the UCM6100. Once the device is plugged in, it can then be discovered and provisioned by the UCM6100. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 55 of 183...

  • Page 57: Provisioning

    After the successful discovery and assignment configuration on the UCM6100, the device will start downloading the config file and take the new configuration with the extension registered. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 56 of 183...

  • Page 58: Extensions

    It is recommended to use the random generated password for security purpose. Configure the Call Forward Unconditional target number. If not Call Forward Unconditional configured, the Call Forward Unconditional feature is deactivated. The default setting is deactivated. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 57 of 183...
  • Page 59 UCM6100. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under web GUI->PBX->Internal Options->Language. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 58 of 183...
  • Page 60 Fax to the Email address configured for this extension. If no Email address can be found for the user, send the received Fax to the Fax Detection default Email address setting page under GUI->PBX->Internal Options->Fax/T.38. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 59 of 183...

  • Page 61: Create New Iax Extension

    The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Assign permission level to the user. The available permissions are Permission "Internal", "Local", "National" and "International" from the lowest level to Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 60 of 183...
  • Page 62 When user dials voicemail code, the password verification IVR is Skip Voicemail Password skipped. If enabled, this would allow one-button voicemail access. By Verification default this option is disabled. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 61 of 183...
  • Page 63 Device in any network can register this extension.  Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 62 of 183...

  • Page 64: Create New Fxs Extension

    Enable voicemail for the user. The default setting is "Yes". Configure voicemail password (digits only) for the user to access the Voicemail Password voicemail box. A random numeric password is automatically generated. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 63 of 183...
  • Page 65 "Default" which is the selected voice prompt language Language under web GUI->PBX->Internal Options->Language. The dropdown list shows all the current available voice prompt languages on the Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 64 of 183...
  • Page 66 Configure the number of rings before sending CID. The default setting is Send CallerID After Other Settings Fax Detection Enable to detect Fax signal from the user/trunk during the call and send Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 65 of 183...

  • Page 67: Batch Add Extensions

    User Random Password. SIP/IAX Password A random secure password will be automatically generated. It is recommended to use this password for security purpose.  Use Extension as Password. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 66 of 183...
  • Page 68 DTMF Mode "Inband" is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, RFC2833 will be used if offered, otherwise "Inband" will be used. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 67 of 183...
  • Page 69 The default setting is "No". Select audio and video codec for the extension. The available codecs Codec Preference are: PCMU, PCMA, GSM, AAL2-G.726-32, G.722, G.729, G.723, ILBC, Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 68 of 183...

  • Page 70: Batch Add Iax Extensions

    (voicemail is enabled) or hang up (voicemail is Ring Timeout disabled). If not specified, the default ring timeout is 60 seconds on the UCM6100, which can be configured in the global ring timeout setting Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 69 of 183...
  • Page 71 Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified.  A Specific IP Address. Only the device on the specific IP address can register this Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 70 of 183...

  • Page 72: Edit Extension

    NOTIFY reboot event to the device which has an UCM6100 extension already registered. To successfully reboot the user, "Zero Config" needs to be enabled on the UCM6100 web GUI->PBX->Basic/Call Routes->Zero Config->Auto Provisioning Settings.  Delete single extension Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 71 of 183...
  • Page 73 Select the checkbox for the extension(s). Then click on "Modify Selected Extensions" to edit the extensions in a batch.  Delete selected extensions Select the checkbox for the extension(s). Then click on "Delete Selected Extensions" to delete the extension(s). Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 72 of 183...

  • Page 74: Trunks

    This is the periodic time (in ms) that the UCM6100 will use to check on a Current Disconnect Threshold voltage drop in the line. The default setting is 200. The valid range is 50 (ms) to 3000. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 73 of 183...
  • Page 75 Select the country for tone settings. If "Custom" is selected, users could Tone Country manually configure the values for Busy Tone and Congestion Tone. The default setting is "United States of America (USA)". Syntax: Busy Tone f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]]; Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 74 of 183...

  • Page 76: Pstn Detection

    3. In the dialog window to edit the analog trunk, go to "Tone Settings" section and there are two methods to set the busy tone.  Tone Country. The default setting is "United States of America (USA)".  PSTN Detection. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 75 of 183...

  • Page 77: Figure 26: Ucm6100 Fxo Tone Settings

    Destination Channel: The channel to help detecting. For example, the second FXO port. Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 76 of 183...

  • Page 78: Figure 28: Ucm6100 Pstn Detection: Auto Detect

    6. Once done, the detected result will show. Users could save the detecting result as the current UCM6100 settings. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 77 of 183...

  • Page 79: Voip Trunks

    VoIP trunks can be configured in UCM6100 under Web GUI->PBX->Basic/Call Routes->VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 78 of 183...

  • Page 80: Table 28: Sip Trunk Configuration Parameters

    Host Name Configure the IP address or URL for the VoIP provider server of the Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 79 of 183...
  • Page 81 If enabled, the UCM6100 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No". Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 80 of 183...
  • Page 82 Configure the SIP transport protocol to be used in this trunk. The default setting is "All - UDP Primary".  Transport UDP Only  TCP Only  TLS Only Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 81 of 183...
  • Page 83 The default setting is "No". Qualify Timeout When "Enable Qualify" option is set to "Yes", configure the timeout (in Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 82 of 183...

  • Page 84: Table 29: Iax Trunk Configuration Parameters

    CID configured. The default setting is "No". Caller ID Configure the Caller ID. This is the number that the trunk will try to use Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 83 of 183...
  • Page 85 Configure the IP address or URL for the VoIP provider server of the Host Name trunk. When enabled, it can avoid overridden by extension's CID if the Keep Trunk CID extension has CID configured. The default setting is enabled. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 84 of 183...
  • Page 86 Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Fax Detection Note: If enabled, Fax Pass-through cannot be used. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 85 of 183...

  • Page 87: Direct Outward Dialing (Dod)

    In this case, Company ABC would select the CEO's extension. After making the selection, click on the button to move the extension(s) to the "Selected Extensions" list. Figure 30: DOD extension selection Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 86 of 183...

  • Page 88: Figure 31: Edit Dod

    Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD. Figure 31: Edit DOD Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 87 of 183...

  • Page 89: Call Routes

    The outbound call has to match both the pattern and the callerID to use this outbound route. Example: _5XXX/1234567890 Password Configure the password for users to use this rule when making outbound Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 88 of 183...
  • Page 90 PSTN line. In this case, 1 digit should be stripped before the call is placed. Prepend Specify the digits to be prepended before the call is placed via the trunk. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 89 of 183...

  • Page 91: Inbound Routes

    INBOUND RULE CONFIGURATIONS Table 31: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule.  DID Pattern All patterns are prefixed with the "_". Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 90 of 183...
  • Page 92  Ringgroup  Default Destination Page  Vmgroup   DISA   By DID When "By DID" is used, the UCM6100 will look for the destination Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 91 of 183...
  • Page 93 DID pattern, the call will be allowed to go through.  Extension Destination  Voicemail  Conference Room  Queue  Ringgroup  Page  Vmgroup   DISA  Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 92 of 183...

  • Page 94: Blacklist Configurations

    Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUI->PBX->Internal Options->Feature Codes. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 93 of 183...

  • Page 95: Conference Bridge

    "Enable Caller Menu" is enabled) as well as invite other parties to join the conference by dialing "0" (permission required from the invited party) or "1" (permission not required from the invited party) during the Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 94 of 183...
  • Page 96 "Quiet Mode" and "Announce Callers" cannot be enabled at the same time. If enabled, no authentication will be required when joining the Public Mode conference call. The default setting is "Yes". Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 95 of 183...

  • Page 97: Join A Conference Call

    Then click on "Add". A call will be sent to this number to join it into the conference. Figure 33: Conference Invitation From Web GUI  Invite by dialing 0 or 1 during conference call. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 96 of 183...

  • Page 98: During The Conference

    If "Enable Caller Menu" is enabled, conference participant can input * to enter the IVR menu for the conference. Please see options listed in the table below. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 97 of 183...

  • Page 99: Record Conference

    When there is participant in the conference, the conference bridge configuration cannot be modified. RECORD CONFERENCE The UCM6100 allows users to record the conference call and retrieve the recording from web GUI->PBX->Call Features->Conference. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 98 of 183...

  • Page 100: Figure 34: Conference Recording

    The recording files will be listed as below once available. Users could click on to download the recording or click on to delete the recording. Figure 34: Conference Recording Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 99 of 183...

  • Page 101: Ivr

    After playing the prompts in the IVR, the UCM6100 will wait for the Response Timeout DTMF entry within the timeout (in seconds). If no DTMF entry is Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 100 of 183...

  • Page 102: Create Ivr Prompt

    To record new IVR prompt or upload IVR prompt to be used in IVR, click on "Prompt" next to the "Welcome Prompt" option and the users will be redirected to IVR Prompt page. Or users could go to Web GUI->PBX->Internal Options->IVR Prompt page directly. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 101 of 183...

  • Page 103: Record New Ivr Prompt

    Pick up the call from the extension and start the recording following the voice prompt.  The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or delete the recording. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 102 of 183...

  • Page 104: Upload Ivr Prompt

    Click on to select audio file from local PC and click on to start uploading. Once uploaded, the file will appear in the IVR Prompt web page. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 103 of 183...

  • Page 105: Language Settings For Voice Prompt

    English (United States) and Chinese voice prompts are built in with the UCM6100 already. The other languages provided by Grandstream can be downloaded and installed from the UCM6100 web GUI directly. Additionally, users could customize their own voice prompts, package them and upload to the UCM6100.

  • Page 106: Figure 38: Language Settings For Voice Prompt

    A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 105 of 183...

  • Page 107: Figure 39: Voice Prompt Package List

    Figure 39: Voice Prompt Package List Click on to download the language to the UCM6100. The installation will be automatically started once the downloading is finished. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 106 of 183...

  • Page 108: Customize And Upload Voice Prompt Package

    The UCM6100 provides interface from web GUI for users to customize their own voice prompts. Users could directly upload the package from web GUI. For detailed instructions on voice prompt customizing and uploading, please refer to the link below: http://www.grandstream.com/products/ucm_series/UCM6100/documents/UCM6100_voiceprompt_custom ization.zip Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 107 of 183...

  • Page 109: Voicemail

    Silence and noise duration are not counted in message time. Announce Message Caller-ID If enabled, the caller ID of the user who has left the message will be Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 108 of 183...

  • Page 110: Voicemail Email Settings

    The UCM6100 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Figure 41: Voicemail Email Settings Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 109 of 183...

  • Page 111: Configure Voicemail Group

    The voicemail group can be configured under Web GUI->PBX->Call Features->Voicemail Group. Click on "Create New Voicemail Group" to configure the group. Figure 42: Voicemail Group Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 110 of 183...

  • Page 112: Table 37: Voicemail Group Settings

    Select available mailboxes from the left list and add them to the right list. Voicemail Group Mailboxes The extensions need to have voicemail enabled to be listed in available mailboxes list. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 111 of 183...

  • Page 113: Ring Group

    Configure the number of seconds to ring each member. If set to 0, it will Ring Timeout on Each Member keep ringing. The default setting is 30 seconds. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 112 of 183...

  • Page 114: Figure 44: Ring Group Configuration

    Recordings E-mail" enabled from Email Address GUI->PBX->Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. Figure 44: Ring Group Configuration Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 113 of 183...

  • Page 115: Paging And Intercom Group

    Page/Intercom Group Select available users from the left side to the paging/intercom group Members member list on the right.  Click on to edit the paging/intercom group. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 114 of 183...

  • Page 116: Figure 46: Page/Intercom Group Settings

    Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUI->PBX->Internal Options->Feature Codes directly. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 115 of 183...

  • Page 117: Call Queue

    Fewest Calls Ring the agent with the fewest completed calls.  Random Ring a random agent.  Round Robin Ring the agents in Round Robin scheduling with memory. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 116 of 183...
  • Page 118 When the maximum value is reached, the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 117 of 183...

  • Page 119: Figure 48: Agent Login Settings

    Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web GUI->PBX->Internal Options->Feature Codes. The default feature code is *83 for "Agent Pause" and *84 for "Agent Unpause". Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 118 of 183...

  • Page 120: Extension Groups

    Select extensions from the list on the left side to the right side. Figure 49: Edit Extension Group  Click on to delete the extension group. USE EXTENSION GROUPS Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 119 of 183...

  • Page 121: Figure 50: Select Extension Group In Outbound Route

    Routes->Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 50: Select Extension Group in Outbound Route Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 120 of 183...

  • Page 122: Pickup Groups

    Select extensions from the list on the left side to the right side. Figure 51: Edit Pickup Group  Click on to delete the pickup group. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 121 of 183...

  • Page 123: Music On Hold

    8 KHz Mono format with size smaller than 5M.  Click on next to the sound file to delete it from the selected Music On Hold Class. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 122 of 183...

  • Page 124: Fax/T.38

    ${RECEIVEEXTEN} : The extension to receive the Fax  ${FAXPAGES} : Number of pages in the Fax  ${VM_DATE} : The date and time when the Fax is received Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 123 of 183...

  • Page 125: Sample Configuration To Receive Fax From Pstn Line

    6. Create or edit the extension for FXS port.  Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None". Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 124 of 183...

  • Page 126: Figure 54: Configure Extension For Fax Machine

    8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 55: Configure Inbound Rule For Fax Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 125 of 183...

  • Page 127: Sample Configuration For Fax-To-Email

    3. Go to UCM6100 web GUI->Basic/Call Routes->Analog Trunks page. Create a new analog trunk. Please make sure "Fax Detection" is set to "Yes". Figure 57: Enable Fax Detection In Analog Trunk Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 126 of 183...

  • Page 128: Figure 58: Inbound Route To Fax Extension

    5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6100mycompany.com as attachment. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 127 of 183...

  • Page 129: Disa

    DISA, the UCM6100 will compared the DISA's permission level with the outbound route's privilege level. If the DISA's permission level is higher than (or equal to) the outbound Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 128 of 183...
  • Page 130 "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct password, a second dial tone will be heard for the users to dial out. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 129 of 183...

  • Page 131: Blf And Event List

    Note:  On the Grandstream GXP series phones, the MPK supports "Call Park" mode, which is normally used to park the call by configuring the MPK number as call park feature code (e.g., 700). Users could also use "Call Park" mode to monitor and pick up the call on this parking lot by configuring the MPK number as parking lot number (e.g., 701).

  • Page 132: Table 43: Event List Settings

    Remote extension monitoring works on the UCM6100 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 131 of 183...
  • Page 133 (Theoretically) Remote BLF monitoring will work when the remote PBX being monitored is non-UCM6100 PBX. However, it might not work the other way around depending on whether the non-UCM6100 PBX supports event list BLF or remote monitoring feature. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 132 of 183...

  • Page 134: Call Features

    Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 133 of 183...
  • Page 135 Activate followed by the extension to forward the call. Call Forward Unconditional  Default Code: *73. Deactivate Feature Misc  Feature Code Digits Timeout Default Setting: 1000. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 134 of 183...
  • Page 136  Default Code: **.  Call Pickup on Ringing To pick up a call for any extension xxxx, enter the code followed by the extension number xxxx. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 135 of 183...

  • Page 137: Call Recording

    4. The recording file can be retrieved under Web GUI->Status->CDR. Click on to play the recording or click on to download the recording file. Figure 61: Download Recording File From CDR Page Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 136 of 183...

  • Page 138: Call Park

    To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call is not retrieved after the timeout, the original extension who parks the call will be called back. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 137 of 183...

  • Page 139: Internal Options

    UCM6100. The default setting is enabled. Enforce Strong Passwords Strong Password Rules: 1. Password for voicemail, voicemail group, outbound route, DISA, password, call queue and conference requires non-repetitive and Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 138 of 183...

  • Page 140: Internal Options/Jitter Buffer

     IVR Extensions: 7000-7100  Fax Extensions: 7200-8200 Note: It is recommended to keep the system assignment to avoid inappropriate usage and unnecessary issues. INTERNAL OPTIONS/JITTER BUFFER Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 139 of 183...

  • Page 141: Internal Options/Rtp Settings

    FXS port or configure ACIM settings for FXO port. Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 140 of 183...

  • Page 142: Table 48: Internal Options/Hardware Config

    The default setting is "United States of America (USA)". Configure to enable or disable override Two-Wire Impedance Synthesis FXS TISS Override (TISS). The default setting is No. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 141 of 183...

  • Page 143: Internal Options/Stun Monitor

    [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. Configure the number of seconds between STUN Refreshes. The STUN Refresh default setting is 30 seconds. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 142 of 183...

  • Page 144: Iax Settings

    Configure the maximum period (in seconds) of registration. The default Max Reg Expire setting is 3600. IAX Thread Count Configure the number of IAX helper threads. The default setting is 10. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 143 of 183...

  • Page 145: Iax Settings/Static Defense

    Enter a single IP address or a range of IP addresses for which call token validation is not required. Call Token Optional For example: 11.11.11.11 11.11.11.11/22.22.22.22. Max Call Numbers Configure the maximum number of calls allowed for a single IP address. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 144 of 183...
  • Page 146 Configure to limit the number of calls for a give IP address of IP range. Enter the IP address or a range of IP addresses to be considered for call number limits. IP or IP Range For example: 11.11.11.11 11.11.11.11/22.22.22.22. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 145 of 183...

  • Page 147: Sip Settings

    Register to non-local domains will be automatically denied if a domain list is configured. Up to 10 domains can be added. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 146 of 183...

  • Page 148: Sip Settings/Misc

    Select the session timer mode. The default setting is "Accept". The options are:  Originate Session Timers Always request and run session timer.  Accept Run session timer only when requested by other UA. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 147 of 183...

  • Page 149: Sip Settings/Tcp And Tls

    This is the CA certificate if the TLS server being connected to requires TLS Self-Signed CA self-signed certificate, including server's public key. This file will be renames as "TLS.ca" automatically. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 148 of 183...

  • Page 150: Sip Settings/Nat

    Multiple entries are allowed. If not configured, the external IP Local Network Address address will not be set correctly. A sample configuration could be as follows: Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 149 of 183...

  • Page 151: Sip Settings/Tos

    Configure the Type of Service for RTP video packets. The default setting ToS For RTP Video is None. Default Incoming/Outgoing Configure the default duration (in seconds) of incoming/outgoing Registration Time registration. The default setting is 120. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 150 of 183...
  • Page 152 Never: Whenever ringing occurs, the UCM6100 will send 180 Ringing as long as 200OK has not been set yet. Inband ringing will not be generated even the end point device is not working properly. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 151 of 183...
  • Page 153 If enabled, compact SIP headers will be sent. The default setting is "No". If enabled, "user=phone" will be added to URI that contains a valid Add "user=phone" to URI phone number. The default setting is "No". Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 152 of 183...

  • Page 154: Status And Reporting

    Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 64: Status->PBX Status TRUNKS Users could see all the configured trunk status in this section. Figure 65: Trunk Status Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 153 of 183...

  • Page 155: Extensions

    Click on [ + ] to expand the status detail table.  Click on [ - ] to hide the status detail table. EXTENSIONS Users could see all the configured extension status in this section. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 154 of 183...

  • Page 156: Table 60: Extension Status

    Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions.  Click on to refresh the extension status. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 155 of 183...

  • Page 157: Queues

     Click on [ + ] to expand the call queue detail.  Click on [ - ] to hide the call queue detail. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 156 of 183...

  • Page 158: Conference Rooms

    This section displays interface/port connection status on the UCM6100. The following example shows the interface status for UCM6116 with USB, SD card, LAN port and FXS1 connected. Figure 69: UCM6116 Interfaces Status Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 157 of 183...

  • Page 159: Parking Lot

    The UCM6100 supports call park using feature code. When there is call being parked, this section will display the parking lot status. Figure 70: Parking Lot Status Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 158 of 183...

  • Page 160: System Status

    UCM6100. Please see details in the following table. Table 64: System Status->General Status ->System Status -> General Model Product model. Part Number Product part number. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 159 of 183...

  • Page 161: Network

    This partition contains PBX system configuration files and service configuration files.  Data partition Voicemail, recording files, IVR file, music on hold files and etc.  USB disk USB disk will display if connected.  SD Card Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 160 of 183...

  • Page 162: Resource Usage

    Under Web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 72: System Status->Resource Usage Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 161 of 183...

  • Page 163: System Events

    Detect Cycle: The UCM6100 will initiate the admin password check based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 162 of 183...

  • Page 164: Figure 75: System Events->Alert Events Lists: Memory Usage

     Detect Cycle: The UCM6100 will check the system update based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 163 of 183...

  • Page 165: Alert Log

    ALERT CONTACT Users could add administrator's Email address under Web GUI->Status->System Events->Alert Contact to send the alert notification to. Up to 10 Email addresses can be added. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 164 of 183...

  • Page 166: Cdr

    Internal calls are calls from one internal extension to another extension, which are not sent over a trunk. External calls External calls are calls sent from one trunk to another trunk, which are not sent to Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 165 of 183...

  • Page 167: Figure 81: Call Report

    If the entry has audio recording file for the call, the three icons on the most right column will be activated for users to select. In the following picture, the second entry has audio recording file for the call. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 166 of 183...

  • Page 168: Downloaded Cdr File

    It starts with "ext-did", and "XXXXX" content varies case by case, which also relate to the order when the trunk is created. ext-local: internal calls between local extensions. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 167 of 183...

  • Page 169: Figure 84: Downloaded Cdr File Sample - Source Channel And Dest Channel 1

    Local/@from-internal-XXXXX: it is used internally to do some special feature procedure. We can simply ignore it. Hangup: the call is hung up from the dialplan. This indicates there are some errors or it has run into Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 168 of 183...

  • Page 170: Statistics

    By week (of the selected year).  By day (of the specified month for the year).  By hour (of the specified date).  By range. For example, 2013-01 To 2013-03. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 169 of 183...

  • Page 171: Recording Files

    To sort the recording file, click on the title "Caller", "Callee" or "Call Time" for the corresponding column. Click on the title again can switch the sorting mode between ascending order or descending order. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 170 of 183...

  • Page 172: Upgrading And Maintenance

    The upgrading configuration can be accessed via Web GUI->Maintenance->Upgrade. Figure 88: Network Upgrade Table 68: Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 171 of 183...

  • Page 173: Upgrading Via Local Upload

    Go to Web GUI->Maintenance->Upgrade, upload the firmware file by clicking on and select the firmware file from your PC. The default firmware file name is ucm6100fw.bin Figure 89: Local Upgrade  Click on to start upgrading. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 172 of 183...

  • Page 174: Figure 90: Upgrading Firmware Files

    Click on "OK" to reboot the UCM6100 and check the firmware version after it boots up. Note: Please do not interrupt or power cycle the UCM6100 during upgrading process. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 173 of 183...

  • Page 175: No Local Firmware Servers

    NO LOCAL FIRMWARE SERVERS For users that would like to use remote upgrading without a local TFTP server, Grandstream offers a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their devices via this server. Please refer to the webpage: http://www.grandstream.com/support/firmware.

  • Page 176: Data Sync

    Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUI->Maintenance->Backup->Data Sync. Figure 93: Data Sync Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 175 of 183...

  • Page 177: Restore Configuration From Backup File

    Click on to restore from the backup file. Figure 94: Restore UCM6100 From Backup File Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 176 of 183...

  • Page 178: Cleaner

    Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR. Enable VR Cleaner Enter the Voice Records Cleaner function. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 177 of 183...

  • Page 179: Reset And Reboot

    The default syslog level for all modules is "error", which is recommended in your UCM6100 settings because it can be helpful to locate the issues when errors happen. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 178 of 183...

  • Page 180: Troubleshooting

    IP PING Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 179 of 183...

  • Page 181: Figure 98: Ping

    Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 99: Traceroute Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 180 of 183...
  • Page 182 Thank you again for purchasing Grandstream UCM6100 series IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.
  • Page 183 An excessive REN may cause the equipment to not ring in response to an incoming call. In most areas, the sum of the RENs of all equipment on a line should not exceed five (5.0). Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 182 of 183...

  • Page 184: Ucm6100 Series Ip Pbx User Manual

    This equipment cannot be used on public coin phone service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information. Firmware Version 1.0.5.19 UCM6100 Series IP PBX User Manual Page 183 of 183...

This manual is also suitable for:

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