Alcatel-Lucent 5620 Troubleshooting Manual page 35

Problem
Problem: 5620 SAM client GUI shuts down regularly
Problem: Configuration change not displayed on 5620 SAM client GUI
Problem: List or search function takes too long to complete
Problem: Cannot select certain menu options or cannot save certain configurations
Problem: Cannot open user documentation from 5620 SAM client GUI
Troubleshooting 5620 SAM server issues
Problem: Cannot manage new devices
Problem: A 5620 SAM server cannot be reached over a network
Problem: Excessive 5620 SAM server-to-client response time
Problem: Cannot start a 5620 SAM server, or unsure of 5620 SAM server status
Problem: All SNMP traps from managed devices are arriving at one 5620 SAM
server, or no SNMP traps are arriving
Problem: Cannot discover more than one device, or device resynchronization fails
Problem: A 5620 SAM server starts up, and then quickly shuts down
Problem: Unable to receive alarms on the 5620 NM from the 5620 SAM
Problem: Unable to receive alarms on the 5620 SAM, or alarm performance is
degraded
Problem: 5620 SAM server and database not communicating
Problem: Statistics are rolling over too quickly
Problem: Slow or failed resynchronization with network devices
Troubleshooting the 5620 SAM database
Problem: My database is running out of disk space
Problem: A short database backup interval is creating database performance
issues
Problem: I need to immediately restore a backed-up database to recover from a
catastrophic problem
Problem: I need to restore a database
Problem: The database restore fails with a no backup sets error
Problem: Database redundancy is not working
Problem: Primary or standby database is down
Problem: Unable to verify that Oracle database and listener services are started
Problem: Unable to verify status or version of the database or Oracle proxy
Troubleshoot using the GUI warning messages
To respond to a warning message
Troubleshoot with Problem Encountered forms
To view additional problem information
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Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
8.0 R4 Aug 2010
Troubleshooting Guide
2 — 5620 SAM troubleshooting
Solution
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10-10
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10-13
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10-12
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10-11
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9-9
9-10
9-11
9-12
9-14
10-9
10-5
10-6
10-1
10-8
10-3
10-7
10-2
11-1
11-2
11-3
11-4
11-5
11-6
11-7
11-8
11-9
12-1
13-1
2-7