Alcatel-Lucent 5620 Troubleshooting Manual page 34

2 — 5620 SAM troubleshooting
Problem
General
To collect the 5620 SAM log files
Troubleshooting network management LAN problems
Problem: All network management domain PCs and workstations are experiencing
performance degradation
Problem: Lost connectivity to one or more network management domain PCs or
workstations
Problem: Another machine can be pinged, but some functions are unavailable
Problem: Packet size and fragmentation issues
Troubleshooting Solaris and Windows platforms
(1 of 3)
Problem: Slow processing on a Solaris workstation and CPU peaks
Problem: Slow performance on a Solaris workstation, but no spike or peak in the
CPU
Problem: There is excess disk activity on my Solaris platform
Problem: There is not enough swap space added or the Solaris platform is disk
bound
General information about troubleshooting the Windows platform
Troubleshooting 5620 SAM client GUIs and client OSS applications
Problem: Delayed server response to client activity
Problem: Unable to print from Solaris platform client
Problem: Cannot place newly discovered device in managed state
Problem: I performed an action, such as saving a configuration, but I cannot see
any results
Problem: Device configuration backup not occurring
Problem: 5620 SAM client unable to communicate with 5620 SAM server
Problem: Cannot start 5620 SAM client, or error message during client startup
Problem: Cannot view 5620 SAM alarms using 5620 NM client
2-6
Table 2-2 5620 SAM network management problems
Alcatel-Lucent 5620 Service Aware Manager, Release
Aug 2010
Troubleshooting Guide
Solution
Procedure
Procedure
Procedure
Procedure
Procedure
Procedure
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Procedure
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Section
Procedure
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3HE 05723 AAAD TQZZA Edition 01
2-1
7-1
7-2
7-3
7-4
8-1
8-2
8-3
8-4
8.2
9-3
9-5
9-6
9-7
9-8
9-2
9-1
9-4
8.0 R4