Alcatel-Lucent 5620 Troubleshooting Manual page 20

Contents
Procedure 11-8 Problem: Unable to verify that Oracle database and
Procedure 11-9 Problem: Unable to verify status or version of the
12 - 5620 SAM client GUI warning message output
12.1 5620 SAM client GUI warning message overview .................................. 12-2
Incorrect data entry ................................................................ 12-2
Additional information required .................................................. 12-3
Unable to complete requested action ........................................... 12-3
Commitment of changes from a form and its sub-forms ...................... 12-3
Service disruption warning ........................................................ 12-4
Duplicate configuration form conflicts .......................................... 12-5
12.2 Responding to 5620 SAM client GUI warning messages ........................... 12-5
Procedure 12-1 To respond to a warning message ............................ 12-5
13 - Troubleshooting with Problems Encountered forms
13.1 Problems Encountered form overview .............................................. 13-2
13.2 Using Problems Encountered forms ................................................. 13-3
Procedure 13-1 To view additional problem information .................... 13-3
Procedure 13-2 To collect problem information for technical
14 - Troubleshooting with the client activity log
14.1 The 5620 SAM Usage and Activity Records overview ............................. 14-2
14.2 Using the 5620 SAM Usage and Activity Records forms........................... 14-4
Procedure 14-1 To identify the user associated with a network
Procedure 14-2 To identify the database activity for a user request ...... 14-5
Procedure 14-3 To identify the deployment results for a user
Procedure 14-4 To retrieve historical user logs ............................... 14-6
xx
listener services are started ................................................. 11-7
database or Oracle proxy .................................................... 11-7
support.......................................................................... 13-4
problem ......................................................................... 14-5
request.......................................................................... 14-6
Alcatel-Lucent 5620 Service Aware Manager, Release
Aug 2010
Troubleshooting Guide 3HE 05723 AAAD TQZZA Edition 01
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13-1
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8.0 R4