Alcatel-Lucent 5620 Troubleshooting Manual page 33

Type
Network management domain
(2 of 2)
3
Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
Identify the root cause of the problem and plan corrective action.
a For a managed-network problem, perform one of the following procedures:
3.2 to investigate and resolve alarm conditions on a network object or
•
customer service
4.2 to detect and resolve problems on customer services that have no
•
associated alarms
Note — See chapter
monitor and troubleshoot the managed network.
b For a network management domain problem, use Table
appropriate troubleshooting procedure for the problem.
Troubleshooting Guide
Example problems
•
A domain, connectivity, platform, or configuration problem
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Network management domain and LAN troubleshooting
•
Platform troubleshooting
•
5620 SAM GUI and OSS client software issues
•
5620 SAM main or auxiliary server software issues
•
5620 SAM database and Oracle software issues
•
Warning messages related to configuration
•
Problems Encountered form displayed in client GUI
•
5620 SAM user session or NE deployment problems
5 for information about using topology maps to
8.0 R4 Aug 2010
2 — 5620 SAM troubleshooting
2-2 to identify the
2-5