Alcatel-Lucent 5620 Troubleshooting Manual page 249

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Alcatel-Lucent 5620 Service Aware Manager, Release
3HE 05723 AAAD TQZZA Edition 01
vii Enter a new password for the User Password parameter.
viii Confirm the password for the Confirm Password parameter.
ix Click on the Apply button to save the changes.
x Have the user attempt to start a 5620 SAM client and log in.
To check that the 5620 SAM server is up and to view additional server
configuration information, perform the following steps.
i Log on to the 5620 SAM server station as an administrative user.
Note — If the 5620 SAM server is installed on Solaris, you must log in as
the samadmin user.
ii Open a console window.
iii Navigate to the 5620 SAM server binary directory, typically
/opt/5620sam/server/bin on Solaris or C:\5620sam\server\bin on Windows.
iv If the 5620 SAM server is installed on Solaris, enter the following at the CLI
prompt:
./nmsserver.bash appserver_status ↵
Server status and configuration information are displayed.
v If the 5620 SAM server is installed on Windows, enter the following at the CLI
prompt:
nmsserver.bat appserver_status ↵
Server status and configuration information are displayed.
vi To check additional server status conditions, perform Procedure 10-1.
Check the license key.
When an incorrect license key is installed on the 5620 SAM, the client GUI does not
start, even when the correct user account name and password are used. When the
5620 SAM server does not start because of license key issues, perform
Procedure 10-9. Ensure that the license key matches the load installed. For
example, you cannot use a Release 7.0 license key with 5620 SAM Release 8.0
software.
Check the client GUI login error message.
When a firewall is running locally on the PC client where the 5620 SAM client is
installed, a login error message may appear indicating that the server is not
available. Ensure that a local firewall is not preventing a connection to the server,
and that the 5620 SAM server IP address is in the client host-lookup file.
Troubleshooting Guide
9 — Troubleshooting 5620 SAM clients
8.0 R4 Aug 2010
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