Lexmark 7462 series Service Manual page 235

Action
Step 16
a
Upgrade the firmware. Contact your next level of support for
the correct firmware level to use.
b
Restart the printer to operating mode.
c
Send the printer a print job.
Does the problem remain?
Step 17
Replace the modem, and then restart the device.
Does the problem remain?
Step 18
Run a fax job.
Does the problem remain?
Step 19
Are there any ISP (internal solutions port) options installed?
Step 20
a
Reinstall the first ISP option, and then restart the device.
b
Run a job to test the option.
Does the problem remain?
Step 21
a
Upgrade the firmware. Contact your next level of support for
the correct firmware level to use.
b
Restart the printer to operating mode.
c
Send the printer a print job.
Does the problem remain?
*
Before contacting your next level of support, make you have the following information and materials:
•
Exact 900.xx error digits and complete error message
•
Printed menu settings page
•
Printed network settings page
•
Device error log
•
A sample print file if error appears to be isolated to a single file
•
File/application used if error is related to a specific print file
•
Device operating system
•
Driver used (PCL/PS)
•
Frequency of the occurrence of the error
Diagnostic information
235
Yes No
Go to step 17. The problem is
solved.
Contact the next The problem is
*
solved.
level of support .
Contact the next Go to step 19.
*
level of support .
Go to step 20. The problem is
solved.
Go to step 21. Go to step 23.
Go to step 22. The problem is
solved.
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