Dell SMA 200 Administration Manual page 52

Installing and using Secure Virtual Access requires administrative privileges.
Launching a Secure Virtual Assist Technician Session
To launch a Secure Virtual Assist session as a technician:
1 Log in to the Secure Mobile Access Virtual Office. If you are already logged in to the Secure Mobile Access
management interface, click Virtual Office.
2 Click on Virtual Assist.
3 If the Virtual Assist plug-in is installed, the Virtual Assist window is displayed automatically. See
4 If the Virtual Assist plug-in is not installed, the File Download window displays, and Secure Virtual Assist
attempts to automatically install. Click Run to launch the program directly, or click Save to save the
installer file to your computer, and then manually launch it.
When downloading through IPv6, the File Download window displays IPv6 information.
Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
Step 9.
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