Request Settings - Dell SMA 200 Administration Manual

Request Settings

To configure Virtual Assist request settings:
1 On the Secure Virtual Assist > Settings page, click the Request Settings tab at the bottom of the
page.
2 To have Virtual Assist requests timeout after a certain amount of time, enter a value in the Expire
Ticket field. The default is 0, which means there is no expiration. After the timeout duration has
passed, customers have to reinitiate their Virtual Assist request.
3 To limit the number of customers allowed in the Virtual Assist queue, enter a value in the Maximum
Request field.
4 Optionally you can customize the message that is displayed to customers when the queue is full in the
Limit Message field. The message is limited to 256 characters.
5 Entering a value in the Maximum requests From One IP field can be useful if individual customers are
repeatedly requesting help. However, this might cause problems for customers using DHCP behind a
single IP address. The default 0 does not limit request from individual IP addresses.
6 Enter a value in the Pending Request Expired field to have customers automatically removed from the
queue if they are not assisted within the specified number of minutes. The default 0 does not remove
unassisted customers.
Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
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