Secure Virtual Assist > Settings; General Settings - Dell SMA 200 Administration Manual

On the right side of the screen, Streaming Updates indicates that changes to the status of customers is
dynamically updated. Click ON/OFF to enable/disable Streaming Updates, respectively.
Click Logout to remove a customer from the queue. If the customer is currently in a session, both the customer
and technician are disconnected.
For information about using Virtual Assist as a technician, see the following sections:
• Launching a Secure Virtual Assist Technician Session
• Performing Secure Virtual Assist Technician Tasks
Secure Virtual Assist > Settings
This section describes the Secure Virtual Assist > Settings page and the configuration tasks available on this
page. The Virtual Assist options are divided into the following tabs:
•

General Settings

• Request Settings
• Notification Settings
• Customer Portal Settings
• Restriction Settings
General Settings
To configure Virtual Assist general settings:
1 Navigate to the Secure Virtual Assist > Settings page.
2 To require customers to enter a password before being allowed to access Virtual Assist, enter the
password in the Assistance Code window.
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Dell SonicWALL Secure Mobile Access 8.5
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Administration Guide