Netextender Troubleshooting - Dell SMA 200 Administration Manual

NetExtender Troubleshooting

See the following tables with troubleshooting information for the Dell SonicWALL Secure Mobile Access (SMA) or
Secure Remote Access (SRA) NetExtender utility.
Table 48. NetExtender Cannot Be Installed
Problem
NetExtender cannot be installed.
Solution
1 Check your OS Version, NetExtender only supports Windows Vista
or higher, Mac OS X 10.5 or higher with Apple Java 1.6.0_10 or
higher, and Linux OpenSUSE in addition to Fedora Core and
Ubuntu. An i386-compatible Linux distribution is required, along
with Sun Java 1.6.0_10+.
2 Check that the user has administrator privilege, NetExtender can
only install/work under the user account with administrator
privileges.
3 Check if ActiveX has been blocked by Internet Explorer or third-
party blockers.
4 If the problem still exists, obtain the following information and
send to support:
• The version of Secure Mobile Access NetExtender Adapter
from Device Manager.
• The log file located at C:\Program
files\SonicWALL\SMA\NetExtender.dbg.
• The event logs in the Event Viewer found under the
Windows Control Panel Administrator Tools folder.
Select Applications and System events and use the Action
/Save Log File as... menu to save the events in a log file.
Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
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