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16 Problem Solving
Trouble during Faxing
This section describes how to solve fax problems.
Note
Sending Problems
Follow the procedure below if you cannot send a fax.
A Transmission Report -
Undelivered is output.
The phone connection has
a problem.
16
The sending operation is
incorrect.
462
• The fax features are not available for some models. An optional package is necessary. For
more information, contact our Customer Support Center.
Cause
No
Action
Cause
No
Action
Cause
Action
Cause
Action
Cause
Action
Cause
No
Action
Cause
Action
The fax was not sent due to an error.
Check the [Transmission Results] in the Transmission
Report - Undelivered. If an error code is on the report, refer
to "Error Code" (P.470).
The phone cable is not connected correctly.
The machine equips some connectors to connect phone
cables to. The communication is disabled unless the
phone cable is connected to a correct connector.
When the cable connection is correct, the on-hook feature
allows you to call through general lines.
The phone line type is incorrect.
Set the line type on the machine to the same type as the
contracted line type (Tone/10pps).
An error occurred with the phone line.
Use a telephone near the machine to check whether to be
able to make a phone call. If the phone call is disabled, the
problem is the phone line, not the machine.
The destination machine is abnormal.
The data cannot be sent if the destination machine
condition is one of the following: the power is off, the
receiving mode is manual, or the G3 reception mode is not
supported.
Make a phone call to the destination to check the fax
condition.
An incorrect fax number is used.
Check the fax number and try sending again.
The number is not for fax.
If no peep sound is heard from the receiver when you call
the number, the number is not for fax.
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