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Trouble during Printing
This section describes how to solve print problems.
Note
Unable to Print
Follow the procedure below if you cannot print a document.
Data remains in the printer
icon.
• The print features are not available for some models. An optional package is necessary. For
more information, contact our Customer Support Center.
Cause
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Action
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The machine is not powered on.
Turn the machine's power switch on.
The network cable is disconnected from the computer.
Connect the network cable to the computer.
The network cable is disconnected from the machine.
Connect the network cable to the machine.
Refer to the Network Administrator Guide for details.
The print mode is off on the machine.
Press the <Machine Status> button to check the [Print
Mode] on the [Machine Status] screen. If [Print Mode] is
set to [Off-line], select [On-line].
An error occurred with the machine.
Check the error details.
The IP address or SMB network path is not correctly set.
Set the correct IP address or SMB network path.
Refer to the Network Administrator Guide for details.
The network connection between the computer and
machine is abnormal.
Check with your system administrator.
The port is not enabled.
Enable the port.
Refer to the Network Administrator Guide for details.
The hard disk space of the machine is insufficient.
Delete unnecessary data to increase free space.
The machine is connected to multiple computers.
Wait for a while, and then try printing again.
Trouble during Printing
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