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Trouble during Copying
This section describes how to solve copy problems.
Unable to Copy
Follow the procedure below if you cannot copy documents.
The document is not fed
from the document feeder.
The Copy Result is Not What was Expected
Follow the procedure below if the copy result is not what was expected.
The copy is dirty.
Cause
Action
Cause
Action
Cause
Action
Cause
Action
Cause
Action
Cause
No
Action
Cause
Action
The document size is too small.
The minimum size of the document that can be loaded on
the document feeder is 139.7 x 210 mm(A5, A5 , 5.5 x
8.5 inches, 5.5 x 8.5 inches .
Refer to "Step 1 Loading Documents" (P.48).
The document type is unsuitable.
The document feeder does not feed irregular sized
documents, business cards, transparencies, or thin
documents. In addition, the document feeder does not
feed documents with tags, paper clips, or tape.
Refer to "Step 1 Loading Documents" (P.48).
The document guides are not in the correct positions.
Adjust the document guides to the document.
Refer to "Step 1 Loading Documents" (P.48).
A piece of a torn document is left in the document feeder.
Open the document feeder cover, and remove the piece.
Refer to "Document Jams" (P.523).
Documents of different sizes are loaded.
When loading documents of different sizes, you must
specify [Mixed Size Originals]. Otherwise, a paper jam will
result.
Refer to "Mixed Size Originals (Scanning Different Size
Documents Simultaneously)" (P.67).
The document glass or the document cover is dirty.
Clean the document glass or the document cover.
Refer to "Cleaning the Document Cover and Document Glass"
(P.439).
The document is a transparent type such as a
transparency film.
If the document is transparent, dirt on the document cover
may be copied. Place a white sheet of paper over the
original document when copying.
Trouble during Copying
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