Ivr (Interactive Voice Response); Configure Ivr; Create New Ivr; Figure 21: Manage Ivr - Grandstream Networks UCM6 Series Basic Configuration Manual

IVR (INTERACTIVE VOICE RESPONSE)

Configure IVR

IVR configurations can be accessed under the UCM630X Web GUICall FeaturesIVR. Users could create,
edit, view, and delete an IVR.

Click on "Add" to add a new IVR.

Click on to edit the IVR configuration.

Click on to delete the IVR.

Create New IVR

1. Click on "Add".
2. Enter a Name for the IVR. This is used for referencing purposes. In this example the user will create
"OfficeHours2".
3. "Extension" is populated automatically by the extension range that was created in the beginning of the
tutorial. A user may choose another IVR extension within the range if desired.
4. Enable "Dial Other Extensions" to allow callers who reach the IVR to dial a direct internal extension without
having to go through voice prompts.
5. "Welcome Prompt" is the recording that will be played when a caller reaches the IVR. Users can click on
the "Prompt" link next to the dropdown box to configure a welcome prompt.

Figure 21: Manage IVR

UCM6XXX Basic Configuration Guide
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