Oce ColorWave 650 User Manual page 114

Remote Service
Note:
For the online viewing and approval of meter reads and/or service call entry via the Web,
please refer to the Océ website of your country. It is preferable to create an account: "My
account". After creating the account, access can be requested for both services.
Note:
Feedback on the status of the connection and tooltip information are given in system
monitor.
'Allow remote assistance'
Click on 'Allow remote assistance' to allow remote access from Océ to the Océ ColorWave
1.
650 Poster Printer system. The Océ ColorWave 650 Poster Printer will now listen for
remote access activities from Océ. It will inform the user whether it has accepted a con-
nection.
When a connection with Océ has been established, a remote service operator (i.e. service
2.
technician) is able to operate the Océ ColorWave 650 Poster Printer as if he were at the
customer's site.
Click on 'Stop remote assistance' to stop the remote access session from Océ to the Océ
3.
ColorWave 650 Poster Printer system.
Note:
Since a remote assistance session is established via a point-to-point connection, only this
specific system, and none of the other systems at the customer's site, can be reached.
Note:
Thanks to the 'Stop remote assistance' button, the customer always stays in control. The
connection can be terminated at any time.
'Download log files'
Click on 'Download log files':
1.
The system creates a zip file that contains the relevant technical and audit log files in a
text format.
The zip file can be saved locally.
114 Chapter 4 - Configure the printing system