Troubleshooting And Hardware Replacement With Service Advisor; Service Advisor - Sun Microsystems J4200 System Overview Manual

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C H A P T E R
Troubleshooting and Hardware
Replacement with Service Advisor
Use the information in this chapter to help you troubleshoot your J4200/J4400 Array.
This chapter contains the following sections:

Service Advisor

■
Basic Service Procedures
■
Troubleshooting
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Service Advisor
The Sun StorageTek Common Array Manager software includes the Service Advisor
application, which provides guided wizards with system feedback for hardware
replacement of Customer Replaceable Units (CRUs). In addition, Service Advisor
provides troubleshooting procedures for alarms.
Before you can access Service Advisor procedures, you must have already installed
the Common Array Manager software, as described in:
Sun StorageTek Common Array Manager User Guide for the J4000 Array Family (820-
■
3765-nn)
Host management, data host management, and remote command line interface (CLI)
functions are performed by the Sun StorageTek Common Array Manager software.
The CRU replacement procedures available through the Sun StorageTek Common
Array Manager Service Advisor application include:
Disks
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Power Supplies
■
Fans
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