Other Service Call - Toshiba e-Studio3511 Service Handbook

5.1.20 Other service call

[F100] HDD format error
(1) Check if the HDD is mounted.
(2) Check if the specified HDD is mounted.
(3) Check if the connector pins of the HDD are bent.
(4) Check if the connectors CN112, CN113 on the SYS board is disconnected.
(5) Replace the harness.
(6) Format the HDD. (Key in "2" at 08-690.)
(7) Replace the HDD.
(8) Replace the SYS board.
[F101] HDD unmounted
[F102] HDD start error
[F103] HDD transfer time-out
[F104] HDD data error
[F105] HDD other error
(1) Check if the connectors of the HDD are disconnected.
(2) Check if the connector pins are disconnected or the wires of harnesses are open circuited.
(3) Perform the bad sector check (08-694). If the check result is OK, recover the data in the HDD. If
the check result is failed, replace the HDD.
(4) Replace the SYS board.
[F106] Point and Print partition damage
(1) Turn the power OFF and start up the Setting Mode (08).
(2) Key in "662" and press the [START] button. (Partition clearing is performed.)
(3) Restart the equipment.
(4) Access TopAccess. Click the [Administration] tab, and then click the Maintenance Menu to open.
Then install the "Point and Print" driver.
[F107] / SHR partition damage
Initialize the Electronic Filing using the Setting Mode (08-666).
[F108] /SHA partition damage
Initialize the shared folder using the Setting Mode (08-667).
[F120] Database abnormality
(1) Rebuild the databases. (Perform 08-684.)
(2) If the error is not recovered, initialize the HDD. (Enter "2" at 08-690.)
* When "Rebuilding all databases (08-684)" is performed, all data in the Address Book and Mailbox
are deleted. Make sure to back up these data in advance of rebuilding and restore the data after
rebuilding.
e-STUDIO3511/4511 TROUBLESHOOTING 5 - 82 November 2003 © TOSHIBA TEC