Chapter 2 - Status Features; Logging In/Out - Toshiba Strata CTX User Manual

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Status Features

This chapter lists all the ACD features applicable to an Agent's or Supervisor's station

for changing status.

• Unavailable/Available

• End Wrap Up Time

• Status Display

• Shift Mode (Supervisor)

• Queue Alarms

If your telephone does not have an LCD, you will hear tones to notify you when

Note

an entry has been accepted or rejected. The following procedures indicate when

tones are played. LCD telephones will not play tones.

Logging In/Out

You become enabled for handling calls associated with ACD Group(s) by logging in.

By entering a valid Agent ID, password, and queue number, your telephone becomes

available for receiving ACD calls, and the ACD feature codes are activated.

Any Toshiba telephone can be used to log into an ACD Group, providing that the

telephone has a unique, single-appearing extension. The extension that is used to log

into an ACD Group becomes the telephone's

Strata CTX ACD Agent/Supervisor Telephone

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button.

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Strata ctx acd agent/supervisor telephone