Xerox Phaser 6121MFP Service Manual page 202

General Troubleshooting
4-8
Symptom
When copying or scanning with
the auto document feeder, a
band appears at the end of the
image or paper (5 to 6 mm).
Cannot copy using the auto
document feeder.
Scanned images are not clear.
Some areas of the scanned
image are missing.
The paper is wrinkled.
Data was sent to the printer but
it does not print.
It takes a very long time to
transfer scan data to the USB
flash drive.
You cannot enter Scan mode or
Fax mode.
Cause Solution
A malfunction may If a band appears
in the copy after
have occurred while
copying, select a
paper was being
copy density
transferred with the
setting that is one
auto document
level darker.
feeder.
If a band appears
in the image after
scanning, scan
using the document
glass instead of the
auto document
feeder.
Envelope DL or Place the document
Envelope C6 is set to on the document
the auto document glass. With the
feeder. Envelope DL size,
some areas may not
be copied.
Resolution is set to Set the Original
150 x 150 dpi while Document Type to
the Original Photo.
Document Type is set
to Mixed or Text.
Acrobat 8 With the Acrobat
(Macintosh version) Scan setting, turn off
is used for scanning the OCR and Filtering
the image. functions.
The paper is moist Remove the moist
from humidity or paper and replace it
spilled water. with new, dry paper.
The media feed roller Inspect them for
or Fuser is defective. damage.
You are using Use Xerox-approved
unsupported media media only. See
(wrong size, "Media and Tray
thickness, type, etc.). Specifications" on
page 1-15.
An error message is Handle according to
displayed in the the message
control panel menu. displayed.
The response time Wait until the transfer
may be slow is finished.
depending on the
USB memory device
that is used.
An error has occurred Correct the cause of
in Copy mode. the error and then
select a different
mode.
Phaser 6121MFP Service Manual