AT&T SB67030 System Administrator Manual
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AT&T SB67030 System Administrator Manual

Deskset & pstn gateway
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See also: Administrator's Manual , User Manual
System Administrator's Guide
AT&T SB67030 Deskset
AT&T SB67010 PSTN Gateway
© 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan "Your world. Delivered. " are
trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.0 11/09

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  • Page 1 System Administrator’s Guide AT&T SB67030 Deskset AT&T SB67010 PSTN Gateway © 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered. ” are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.0 11/09...

  • Page 2: Table Of Contents

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide ONTENTS Preface............................... 6 Using This Guide ..........................................6 Topic Navigation ..........................................7 Text Conventions ..........................................8 Procedure Format ................9 Deskset/Handset Menu Navigation ..................................
  • Page 3 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to Voicemail............40 Call Forward - No Answer to an Extension .
  • Page 4 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Phone Settings..........................................84 Basic Settings ................85 Station Directory .
  • Page 5 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Technical Specifications........................136 Maintenance ............................138 Avoid Rough Treatment......................................138 Avoid Water............................................. 138 Electrical Storms ........................................... 138 Cleaning Your Unit........................................138 Important Safety Instructions......................139 Limited Warranty..........................141 Glossary..............................145...

  • Page 6: Preface

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide REFACE This System Administrator’s Guide provides instructions for installing and setting up your system. We recommend that you make one person responsible for controlling the system-wide features described in this guide. Before using this AT&T product, please read “Important Safety Instructions”...

  • Page 7: Topic Navigation

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Topic Navigation Your SB67010 PSTN Gateway System Administrator’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions for this administrator's guide.

  • Page 8: Text Conventions

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Text Conventions Table 1 lists text formats used in this manual to help you identify items referenced within the following procedures. Table 1. Text Conventions Text Format Description Screen Identifies text that appears on the screen in a menu or prompt.

  • Page 9: Procedure Format

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Procedure Format The procedures in this guide are each contained on a single page, unless otherwise noted. Each page contains the topic heading and a procedure table, as shown in Figure 2. The screen images appear in clockwise order, as indicated by the numbers in Figure 2.

  • Page 10: Deskset/Handset Menu Navigation

    Deskset/Handset Menu Navigation You are installing an AT&T SB67030 Deskset. To access items in the Deskset menus, you can either use the navigation key to highlight the function and press SELECT or press a numeric key on the dial pad. The procedures in this guide use the numeric dial pad entry as the preferred method for selecting a function.

  • Page 11: Installation

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide H A P T E R NSTALLATION This chapter provides information for physically installing a SB67030 Deskset and an SB67010 PSTN Gateway. Configuring and setting up the features are covered in “System Description”...

  • Page 12: Gateway And Deskset Placement

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway and Deskset Placement Avoid placing the Gateway and Deskset too close to the following: Communication devices, such as television sets, VCRs, or other cordless telephones Excessive heat sources Noise sources, such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting...
  • Page 13 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 4 illustrates the Deskset parts. Deskset Base Deskset Stand Handset Power Adapter RJ-45 Ethernet Handset Cable Cord Figure 4. Deskset Parts List Installation...

  • Page 14: System Installation Overview

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide System Installation Overview If you install one Deskset before installing the SB67010 PSTN Gateway, the feedback described in this guide matches what you see on your system devices. The Gateway assigns the first Deskset to join the network as Extension 200. Figure 5 illustrates the minimum components needed to make the system work.

  • Page 15: Network Configuration

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Network Configuration This system, shown in Figure 6, differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system, where all telephones connected to the same network intelligently route traffic and handle calls.
  • Page 16 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide All devices must be connected to the same Internet Protocol (IP) subnet or they will not be able to communicate with each other. Confirm either that all devices are connected to the same router, or that the first three octets of the IP address are the same for all system devices.

  • Page 17: Deskset Installation

    Option 1 Option 2 Install the SB67030 Deskset on a desktop or mount it on a wall. The desktop setup requires the Deskset Stand and provides two positions, Option 1 at 45° and Option 2 at 60°. If you use Option 2, rotate the Handset tab as explained in “To rotate the...
  • Page 18 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect the RJ-45 Ethernet cable to the Deskset: With a PC connected to the network: 1. Unplug the RJ-45 Ethernet cable from your computer. 2. Plug that RJ-45 Ethernet cable into the Network jack on the back of the Deskset, as indicated in Figure 11.
  • Page 19 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect power: 1. Plug the power adapter into the DC Power jack on the back of the Deskset, as identified in Figure 12. 2. Plug the power adapter into an outlet not controlled by a wall switch.
  • Page 20 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect the corded Handset and an optional corded Headset Connect the corded Handset: 1. Plug the coiled end of the Handset cord into the Handset jack on the left side of the telephone, as identified in Figure 13.
  • Page 21 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To rotate the Handset tab for wall and Deskset Option 2 installation: 1. Press the Switchhook and slide the Handset Tab toward the top of the base, as shown in Figure 16.

  • Page 22: Gateway Installation

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Installation The system requires at least one SB67010 PSTN Gateway for receiving or making external calls. You can place the Gateway on a table top or mount it into a standard 19” metal rack. The Gateway must be installed within three feet of the building ground point.
  • Page 23 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: 1. To connect the Gateway to Earth ground: Loosen the screw retaining the silver grounding terminal on the back of the Gateway, as identified in Figure 22. b. Insert the spade/fork end of the grounding cable under the grounding terminal.
  • Page 24 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: (Continued) 2. Plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC5.1V jack, as shown in Figure 23. Wait up to one minute until the screen lights up.
  • Page 25 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: (Continued) The Gateway power-up initialization sequence follows: About 20 seconds after turning on power to the Gateway, the POWER LED turns on and the Initializing message displays on the screen a few seconds later.
  • Page 26 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide NOTE: When your installation is complete, back up the Deskset and system settings. See “Backup/Restore Settings” on page NOTE: For customer service or product information, contact the person who installed your system. If your installer www.telephones.att.com...

  • Page 27: System Description

    AT&T SB67030 Deskset - In addition to being used for phone calls, the Desksets can also be used to customize the system. AT&T SB67040 Cordless Accessory Handset (Optional) - Duplicates many of the Deskset features and provides a high degree of mobility.

  • Page 28: Gateway Operation

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Operation Figure 26 illustrates the Gateway features and connections. The Gateway connects up to four external phone lines to the System network. Up to four Gateways provide up to 16 PSTN lines.
  • Page 29 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 27 provides an illustration and description of the Gateway display. Status LEDs Power LED Menu Navigation Keys Used To: Description Navigate through the menus, and to Dual-color Status LEDs indicate the status for increment/decrement editable fields.

  • Page 30: Recovery After Power Failure

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Recovery After Power Failure CAUTION: To help prevent the loss of system data during power outages, plug the AC power plug into an Uninterruptible Power Supply (UPS). To restore the system after an AC power failure: Allow at least 30 seconds for the Gateway to boot up again after a power failure.
  • Page 31 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the system after an AC power failure: (Continued) If the Gateway cannot find a DHCP server on the network, it will assign a link-local address that begins with the number 169 (169.xxx.xxx).

  • Page 32: Getting Started

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide H A P T E R ETTING TARTED The first Deskset to join the network becomes Extension 200. The system searches for a Dynamic Host Configuration Protocol (DHCP) server. If a DHCP server is found, it assigns IP addresses to all devices.

  • Page 33: Gateway Main Menu

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Main Menu The Gateway displays the Idle menu upon completion of the power up sequence. Access the Main menu to perform the system operation functions. To access the Main menu from the idle screen, press the key.

  • Page 34: Configuration

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Configuration in the main menu until Configuration is highlighted and press Press display the Configuration menu. The current setting is indicated with [x]. You can use this interface or the WEBUI to restore factory defaults and upgrade software. Here are the configuration settings: Configuration —...

  • Page 35: Upgrade Software

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Upgrade Software To upgrade the software to the latest version: in the main menu until Configuration is highlighted and press 1. Press to display the Configuration menu. to highlight Upgrade Software and press 2.

  • Page 36: Gateway Reset

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Reset Press the RESET button shown in Figure 30 by inserting a pen or paper clip into the hole and applying pressure to the button. Pressing the RESET button for less than five seconds reboots the Gateway (your system settings are unaffected).

  • Page 37: Deskset Admin Settings

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset Admin Settings The WEBUI provides a complete interface for setting up your system (see “The WEBUI” on page 56), but some settings are also available from any Deskset in the system.
  • Page 38 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Function Submenu 1. Call Forward All Target (Ext/VM/Line) “Call Fwd-NA” on page 39 Admin Settings 2. to Ext: xxx 1. Call Fwd-NA (VM) 3. to Line: xxx-xxx-xxxx 2. Fwd/Trans to line (Enabled) 3.

  • Page 39: Call Fwd-Na

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Fwd-NA Each Deskset defaults to forwarding unanswered calls to Voicemail after they ring for 15 seconds. You can change the target destination to another extension or an external line, or the administrator can turn off call forwarding when there is no answer.

  • Page 40: Call Forward - No Answer To Voicemail

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to Voicemail To forward all unanswered calls to voicemail: 1. Perform the “To display the Admin Settings menu:” procedure on page 2. Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown in Figure 35, with the current Call Forward target in the top field.

  • Page 41: Call Forward - No Answer To An Extension

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to an Extension To forward all unanswered calls to an extension: 1. Perform the “To display the Admin Settings menu:” procedure on page 2. Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown in Figure 37, with the current Call Forward target in the top field.

  • Page 42: Call Forward - No Answer To An Outside Line

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to an Outside Line You may use the Telephone Line to Telephone Line Call Timer to limit the duration of calls transferred to outside lines, because they use two of your telephone lines. (See Telephone Line to Telephone Line Call Timer “Basic Settings”...

  • Page 43: Fwd/Trans To Line

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Fwd/Trans to line The System Administrator may enable or disable the ability to forward or transfer a call to an external line because these features use two of your telephone lines. This function is enabled by default. Disabling this function prohibits the user from sending a call to an external line via the Gateway.

  • Page 44: Restore Default Settings

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Restore Default Settings To restore the default settings: 1. Perform the “To display the Admin Settings menu:” procedure on page 2. Press 3 on the dial pad to display the Restore Default screen shown in Figure 43.
  • Page 45 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Table 2. System Default Settings (Continued) Parameter Selection Default Preferred Audio Mode Speakerphone, Headset Speakerphone Current Greeting Primary, Alternate, Pre-Set Pre-Set Call Forward All Target Ext, VM, Line Call Forward-No Answer Target...

  • Page 46: Ip Settings

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IP Settings To display the IP status: 1. Perform the “To display the Admin Settings menu:” procedure on page 2. Press 4 on the dial pad to display the IP Settings screen shown in Figure 44.

  • Page 47: Ip Configuration

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IP Configuration The system defaults to automatically setting the IP address. An Internet Protocol (IP) address is an individual numeric identification assigned to devices on a computer network. Valid IP addresses enable devices on the network to synchronize with each other and enable communication.
  • Page 48 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To set the IP Configuration or edit the IP Address: 1. Perform the “To display the Admin Settings menu:” procedure on page 2. Press 4 on the dial pad to display the IP Settings menu shown in Figure 44 on page 3.

  • Page 49: Set/Edit Static Ip

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Set/Edit Static IP If your business requires a static IP address, contact your network administrator. To set and edit static IP Address: 1. Perform the “To display the Admin Settings menu:” procedure on page 2.

  • Page 50: Ip Status

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IP Status This screen is for informational purposes only. To view the IP status: 1. Perform the “To display the Admin Settings menu:” procedure on page 2. Press 4 on the dial pad to display the screen shown in Figure 44 on page 3.

  • Page 51: Reset User Password

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Reset User Password Having a user password is not required. If you want to eliminate the need for a user password, or if you want to clear the user password so you can enter a new one, you need to reset the user password.

  • Page 52: Software Upgrade

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Software Upgrade NOTE: The Admin Settings menu contains six entries. To view the Upgrade Software entry, it is necessary to press the navigation key. To access the Software upgrade feature: 1. Perform the “To display the Admin...
  • Page 53 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To access the Software upgrade feature: (Continued) If no upgrade is available the screen shown in Figure 53 displays. 3. Press to install the upgrade. The screen shown in Figure 54 displays.

  • Page 54: Deskset Reset

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset Reset Press the RESET button shown in Figure 55 by inserting a pen or paper clip into the hole and applying pressure to the button. Pressing the RESET button for less than five seconds reboots the Deskset (your user settings are unaffected).

  • Page 55: System Configuration

    System Directory. The WEBUI is embedded in every SB67030 Deskset and SB67010 PSTN Gateway. CAUTION: In most cases there are multiple settings on one page. Changing a setting does not instantly apply the new value. Click the WEBUI to save all changes on that page.

  • Page 56: The Webui

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide The WEBUI The WEBUI consists of web pages with editable settings that allow you to administer the System. See “System Configuration” on page 55 for more details. The WEBUI consists of: “Web User Interface (WEBUI) Overview” on page 57 “System Settings”...

  • Page 57: Web User Interface (Webui) Overview

    Only one person should log in as System Administrator at a time to prevent accidentally overwriting and losing intended changes. This guide provides WEBUI access information for System Administrators. WEBUI information for users is contained in the “AT&T SB67030 Deskset User’s Guide”. To access the browser interface: 1.
  • Page 58 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CAUTION: Only one person at a time should log in as the System Administrator to prevent unintentional overwriting of changes. If changes are being made from a Deskset and WEBUI simultaneously, they are applied on a first-come-first-served basis. As...

  • Page 59: Error Handling

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Error Handling If you type an invalid value into one of the WEBUI fields and click , the page is not saved. The WEBUI displays an error message at the top of the page. The field with the incorrect value is highlighted, as shown in Figure 59.

  • Page 60: System Settings

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide System Settings Use the WEBUI to make changes to the System Settings. CAUTION: When making changes to the System Settings through the WEBUI, ensure that no one is using an extension. It is a good idea to block off a time period for system configuration and inform all users not to make any calls during that time or make the changes after office hours.

  • Page 61: Viewing System Information

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Viewing System Information To view system information: 1. Log in as administrator. The System Information screen shown in Figure 60 displays. 2. Click System Settings in the left navigation menu to see the screen at any time from within the WEBUI.
  • Page 62 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 61. Expanded System Information System Configuration...

  • Page 63: Basic Settings

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Basic Settings To view or modify the system Basic Settings: 1. Click Basic Settings in the left navigation menu to access the System Basic Settings screen shown in Figure 62. 2. Change the Administrator User ID and/or Administrator Password.
  • Page 64 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To view or modify the system Basic Settings: (Continued) 4. Use the Telephone Line to Telephone Line Call Timer feature to limit the duration of forwarded incoming calls to non-system phone numbers, such as to cell phones. When you forward these calls, two of your phone lines are in use for the duration of the forwarded call, one for the incoming call and one for the call to the forwarded line.
  • Page 65 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To view or modify the system Basic Settings: (Continued) Select your time zone from the Time Zone: drop-down menu. d. Click the Yes or No button for Daylight Savings Time:. Click the Manual button.

  • Page 66: Ring Groups

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Ring Groups Extensions can be grouped together to form up to 10 ring groups. For example, all extensions in the sales department could be defined as a ring group. Incoming calls may be forwarded to a particular ring group through the Auto Attendant. When the call is forwarded, all extensions assigned to the group ring.
  • Page 67 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To create a Ring Group: 1. Enter an appropriate name for the new ring group. 2. Select the Target: for the ring group under Ring Group No Answer:. Select Off to let the ring group ring until the call is answered or the caller hangs up.
  • Page 68 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To edit a Ring Group: 1. Verify that the desired ring group name displays. (See “Ring Groups” on page 66 for more information on ring groups.) 2. Select an Available Extension. Then click add a ring group from this page.

  • Page 69: Auto Attendant Overview

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Overview Use the Auto Attendant to automatically answer incoming calls. Depending on your system setup, your callers hear an opening menu providing instructions that allow them to use a touch-tone telephone to reach the appropriate person, ring group, Company Directory, or operator.

  • Page 70: Auto Attendant Configuration

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Configuration Use the Auto Attendant General Settings menu shown in Figure 68 on page 69 to configure Auto Attendant Timing, Opening menu, and the Auto Attendant schedule. To set up the Auto Attendant Timing: 1.

  • Page 71: Opening Menu Selection

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Opening Menu Selection The opening menu is what callers hear when the Auto Attendant answers an incoming call. If you have not created custom opening menus (see “Creating Auto Attendant Menus” on page 73), the opening menu for each mode is set to the default menu, as shown in Figure 70.
  • Page 72 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To set up the Auto Attendant Schedule: The bottom portion of the partial screen shown in Figure 70 on page 71 is shown in Figure 71. Use it to set the start times for day and night modes for each day of the week, or you can accept the default times.

  • Page 73: Creating Auto Attendant Menus

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Creating Auto Attendant Menus You can create up to 20 menus that consist of recordings the callers hear and lists of actions they can take. To create the menus, plan what you want callers to be able to do. Write down the first announcement you want your callers to hear during daytime calls.
  • Page 74 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To create or edit a menu: (Continued) 4. Click to record the menu voice prompt. The menu shown in Figure 74 on page 76 appears. Select an extension to be used for recording the prompt.
  • Page 75 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To delete a current menu: 1. Select the menu name from the drop-down list. 2. The selected menu name appears in the Menu Name: dialog box as shown in Figure 73. 3. Click...

  • Page 76: Auto Attendant Voice Prompts

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Voice Prompts To record Auto Attendant voice prompts: 1. Perform the procedure shown in Figure 74. You need to identify an extension from which to record the voice prompts so you can use the telephone microphone for recording.

  • Page 77: Auto Attendant Menu Choices

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Menu Choices To associate an action with a digit key (Press 1:, Press 2:, Press 3:), select the action from the drop-down menu described in Table 3. When the caller presses that key, the described action occurs. Create as many actions as you wish. Click when done.

  • Page 78: Name Recording For Auto Attendant Company Directory

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Name Recording for Auto Attendant Company Directory Either the administrator or the individuals can create name recordings at the Desksets. When Directory is enabled in Auto Attendant, these recordings are played back to callers to confirm their directory lookups.
  • Page 79 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To record a personal name: (Continued) 4. Press 1 to display the Play/Rec Name screen shown in Figure 79. Play/Rec Name 5. Press to record a personal name. The screen shown in Figure 80 Personal Name displays.
  • Page 80 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To delete a personal name: 1. Follow steps 1 though 3 of “To record a Name Recording personal name:” on page 78 to display 1. Play/Rec Personal Name the Name Recording screen shown in Figure 82.

  • Page 81: Hold Message

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Hold Message You can create a prompt for callers to hear when they are on hold. To record an on hold announcement: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays.
  • Page 82 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 85. On Hold Announcement System Configuration...

  • Page 83: System Directory

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide System Directory Create a list of phone numbers (referred to as System list on the Deskset) that people at your business frequently call. These numbers are available to all of the extensions.

  • Page 84: Phone Settings

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Phone Settings Use the WEBUI to configure basic phone settings. “Basic Settings” on page 85 “Station Directory” on page 87 “Quick Dial Keys” on page 89 CAUTION: Change Phone Settings on only one Deskset at a time.

  • Page 85: Basic Settings

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Basic Settings The Phone Settings can be controlled by individual employees or the administrator. The Extension Basic Settings menu displays the settings for an individual extension. To set the Phone Settings - Basic Settings: Click Phone Settings in the left navigation menu.
  • Page 86 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To set the Phone Settings - Basic Settings: (Continued) 6. To change the Call Forward No Answer Settings:. Select On or Off from the Call Forward: buttons. If you select Off, the extension rings until the call is answered or the caller hangs up.

  • Page 87: Station Directory

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Station Directory Station Directories (referred to as a Personal list on the Deskset) are only available at the extensions for which they were created. They can be created by the administrator or by a Deskset user.
  • Page 88 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To manage the Station Directory: (Continued) 8. Click to sort entries by last name. The button changes to . The button toggles between first and last name directory sort. 9. To delete Directory entries: Mark the entries to delete by selecting the checkbox to the left of each entry.

  • Page 89: Quick Dial Keys

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Quick Dial Keys Quick Dial entries are only available at the extensions for which they were created. They can be created by the administrator or by a Deskset user. To create or edit Quick Dial entries: 1.

  • Page 90: Device Management

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Device Management To modify a system devices: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Device Management in the left navigation menu to display the menu shown in Figure 94.

  • Page 91: Backup/Restore Settings

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Backup/Restore Settings Back up individual Deskset settings and system settings so that they can be restored if the network loses its settings. You can also back up a Deskset to copy the settings to other Desksets, or to save the settings before resetting a Deskset to factory defaults.
  • Page 92 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To back up the Deskset settings: 1. Click Device Management in the left navigation menu and then Backup/Restore. 2. Click Deskset Settings in the left navigation menu. The Backup/ Restore Deskset Settings screen shown in Figure 95 appears.
  • Page 93 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the Deskset settings: 1. Click Device Management in the left navigation menu and then Backup/Restore. 2. Click Deskset Settings in the left navigation menu. The Backup/Restore Deskset Settings screen shown in Figure 95 on page 92 appears.
  • Page 94 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To back up the System Settings: 1. Log into the WEBUI using the IP address of the Gateway to be backed up. 2. Click Device Management in the left navigation menu and then Backup/Restore.
  • Page 95 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the System Settings: 1. Log into the WEBUI using the IP address of the Gateways (not a Deskset) to be restored. 2. If it is practical, unplug the PSTN lines from this Gateway while restoration is in progress to ensure you will not receive any incoming calls.

  • Page 96: Upgrade Device

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Upgrade Device To upgrade the Deskset to the latest software version: New software versions improve system functionality. All Gateways should be running the same software version and all Desksets should be running the same software version.

  • Page 97: Device Log

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Device Log If you have trouble with your system and you contact the installer or customer service, they may need the Device Log for troubleshooting. You are not able to read the file.

  • Page 98: Product Registration

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Product Registration In order to keep your system up to date with the latest upgrades and ensure timely warranty support, it is extremely important http://telephones.att.com/sb67030 to register your system. You can register you system online at To obtain the MAC address and register your product: 1.

  • Page 99: Help

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Help To display the Help menu: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Help in the left navigation menu to display the menu shown in Figure 102.

  • Page 100: Troubleshooting

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 101 “General Troubleshooting” on page 109 “Gateway Troubleshooting”...

  • Page 101: Common Troubleshooting Procedures

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide OMMON ROUBLESHOOTING ROCEDURES Following are troubleshooting procedures that you will need to follow to accomplish some of the troubleshooting solutions on the following pages. Resolving Audio Echoes The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on external calls. If excessive echo occurs on external calls, observe the status of the Gateway line calibration data to understand any telephone line issues.
  • Page 102 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To resolve audio echo issues: (Continued) 3. Check the Loss numbers within the Line Calibration data box for each telephone line on each Gateway. A Loss number above 10 indicates good audio performance.

  • Page 103: Resolving General Audio Issues

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems.

  • Page 104: Reintroducing A Deskset Into The System

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Reintroducing a Deskset Into the System If the Deskset screen displays Synch Failed, Kicked, or Synchronizing for a long time, you may need to remove the Deskset from the system and reintroduce it. This problem may have been caused by the Deskset having been part of a different network or be the result of a network disruption, which may have been caused by an AC power failure.
  • Page 105 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To reintroduce a Deskset into the system: (Continued) If you backed up the Deskset settings in Step 2, restore your settings. Log onto the WEBUI as the Administrator at the PC where you stored the backup file.

  • Page 106: Reintroducing A Gateway Into The System

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Reintroducing a Gateway Into the System If a Gateway screen displays Synch Failed or Kicked or Synchronizing for a long time, you may need to remove the Gateway from the system and reintroduce it. This problem may have been caused by the Gateway having been part of a different network or the result of a network disruption, which may have been caused by an AC power failure.
  • Page 107 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To reintroduce a Gateway into the system: Continued) Restore your settings. Log onto the WEBUI as the Administrator at the PC where you stored the backup file. b. Click Device Management, then click Backup/Restore.

  • Page 108: Power-Fail Recovery Procedure

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Power-fail Recovery Procedure When AC power returns after a power failure, if a device is setup to use DHCP and the device cannot find a DHCP server on the network, the device will assign itself an IP address. This is called a self-assigned link-local address and the IP address begins with the number 169 (169.254.xxx.xxx).

  • Page 109: General Troubleshooting

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide ENERAL ROUBLESHOOTING Symptom Probable Cause Corrective Action Cannot access the WEBUI The computer is not connected Verify the IP address. You must correctly enter the login page from computer. to same subnet (network) as the IP address of your Deskset into your Internet Deskset.
  • Page 110 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action An Extension number was not That Extension may have been Change the Extension number again. Make sure no changed correctly. on a call while the Extension one is at using that Extension while you are number was changed in the changing its settings.
  • Page 111 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action You hear echoes, distorted At least one of the PSTN lines Make sure you have a DSL filter plugged in between speech, or static. has DSL, which is not properly each DSL line and the wall jack.
  • Page 112 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action A call is forwarded to an Telephone line to telephone line To set the timer see “To view or modify the system external telephone line and call times have been restricted.
  • Page 113 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action My PC, which is connected to For PCs connected to the LAN If the PC is connected to the LAN through the the LAN through the Deskset,...

  • Page 114: Gateway Troubleshooting

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide ATEWAY ROUBLESHOOTING Symptom Probable Cause Corrective Action Gateway does not work at all. There is no power to the device. Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch.
  • Page 115 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action The Gateway has returned to the Gateway screen displays Reset to factory defaults by using a paper clip to Kicked. (Continued) system after being deleted from press and hold the reset switch (located on the front the system.
  • Page 116 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action (Continued) Deskset cannot (Continued) The Deskset cannot Make sure that the DHCP server is still assigning IP make or receive phone calls locate the DHCP server or the addresses to other devices on the network.
  • Page 117 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Bypass port does not work The PSTN line is not in the Make sure there is a PSTN line plugged into Line 4. during power failure. correct port.

  • Page 118: Deskset Troubleshooting

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide ESKSET ROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T SB67030 Deskset User’s Guide”. Symptom Probable Cause Corrective Action Deskset does not work at all.
  • Page 119 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Deskset screen displays The Deskset was configured on To save your local settings, back up the Deskset (see Kicked. another network. “Backup/Restore Settings” on page 91). Then reset the Deskset to factory defaults: insert a pen or paper clip into the reset hole for five seconds.
  • Page 120 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action (Continued) Deskset cannot (Continued) The Deskset cannot If you need to use static IP addresses, ensure that all make or receive phone calls locate the DHCP server or the...
  • Page 121 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Cannot make external calls. An external line cannot be Ensure that you enter a 9 before the telephone accessed through the Gateway. number to indicate this is an external call. For example, 9-1-555-0123.
  • Page 122 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Deskset is not active The Deskset must reinitialize. Allow at least one minute for the Deskset to boot up immediately after a power again after a power failure.
  • Page 123 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Deskset does not Forwarding to external line has Check that Forwarding to an external line has been automatically forward a call been disabled or Call Forward All enabled (see “Call Forward - No Answer to an...
  • Page 124 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Cannot transfer call to Transferring to an external line Check that transferring to an external line has been external line. has been disabled, or no lines enabled (see “Call Forward - No Answer to an...
  • Page 125 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Incomplete Voicemail Recording interrupted by timeout If a caller leaves a very long message, part of it may messages. or full memory. be lost when the Deskset disconnects the call after two minutes.
  • Page 126 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Deskset soft keys have The highlight bar has moved to The soft keys reflect the call state and Deskset changed. another line. functions. They change depending on which line is highlighted.

  • Page 127: Cordless Handset Troubleshooting

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide ORDLESS ANDSET ROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T SB67040 Cordless Accessory Handset User’s Guide”. Symptom Probable Cause Corrective Action Handset does not work at all There is no power to the device.
  • Page 128 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Handset registration is not The Handset and the Deskset are Confirm you have placed the Handset in the Charger, working. not communicating with each and check that the screen on the Handset turns on, other.
  • Page 129 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Cannot create new Directory This feature is not supported on Although you can access the Directory or Quick Dial or Quick Dial entry. the Handset. on the Handset, creating, deleting, or editing entries can only be done on the Deskset or WEBUI.
  • Page 130 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Cannot locate Handset using The Handset battery is dead, If the soft key does not appear on the on the Deskset. Handset is out of range; or Deskset, then the Handset is not registered.
  • Page 131 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Poor audio quality. Speech is The Handset is almost out of You may be close to being out of range. Try moving cutting out. range or is experiencing closer to the Deskset.

  • Page 132: Cordless Headset Troubleshooting

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide ORDLESS EADSET ROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T TL7600 Cordless Headset User’s Guide”. Symptom Probable Cause Corrective Action Headset does not work at all.
  • Page 133 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Headset registration is not The Headset and the Deskset are Confirm you have placed the Headset in the working. not communicating with each Charger before you press on the Deskset.
  • Page 134 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Cannot make calls. The Headset cannot First, check if the Deskset can make external calls. communicate with the Deskset. If not, then consult “Deskset Troubleshooting” on page 118.
  • Page 135 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Cannot deregister Headset. The Deskset is unavailable. Deregister the Headset at the Deskset. If the Deskset is unavailable (powered off, out of range, or no longer in the office) or you do not...

  • Page 136: Technical Specifications

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide ECHNICAL PECIFICATIONS The following table lists the technical specifications for the SB67010 PSTN Gateway, SB67030 Deskset, SB67040 Cordless Handset, and TL7600 Cordless Headset. Table 4. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Cordless Handset: 1921.536-1928.448 MHZ...
  • Page 137 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Table 4. Technical Specifications (Continued) Feature Specification Charger: 6V DC @ 200mA Deskset: 5.1V DC @1700mA Gateway:5.1V DC @1700mA RJ-45 Ethernet (10Base-T/100Base-Tx) with auto MDI/MDI-X switching Network Port PSTN jacks 1-4 (FXO ports) use traditional 2-conductor wiring...

  • Page 138: Maintenance

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide AINTENANCE Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship them.

  • Page 139: Important Safety Instructions

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide MPORTANT AFETY NSTRUCTIONS This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire or electric shock.
  • Page 140 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed. If liquid has been spilled on the product.

  • Page 141: Limited Warranty

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IMITED ARRANTY The AT&T brand is used under license. For customer service, repair, replacement, or warranty service and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com...
  • Page 142 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide 4. What is not covered by this Limited Warranty? This Limited Warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of the manufacturer;...
  • Page 143 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide The manufacturer will return any repaired or replaced PRODUCT under this Limited Warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this Limited Warranty, or proof of purchase does not meet the terms of this Limited Warranty, the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity.
  • Page 144 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  • Page 145: Glossary

    AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide LOSSARY This glossary provides definitions that are specific to this business telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX.s...
  • Page 146 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CFNA (Call Forward - No Answer): Automatically forward unanswered calls to Voicemail or an extension or external phone number default: The original product settings DHCP (Dynamic Host Configuration Protocol): A network protocol that automatically assigns computer IP addresses...
  • Page 147 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Extension number: The three-digit number representing each individual Deskset factory default: The original product settings flash memory: Reprogrammable system storage used for storing software upgrades FWD ON ( ): An indicator in the top right corner of the Deskset display that appears when the Call Forward feature has been turned on.
  • Page 148 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide LED (Light Emitting Diode): A small light on a device that indicates status link local address: A local address used for network address creation when no external source of network addressing information...
  • Page 149 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide P2P (Peer to Peer): A telecommunication system architecture in which some resources associated with a device are directly available to other similar system devices page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on page caching: Most web browsers store recently obtained website data on a local hard drive.
  • Page 150 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide static IP address: An IP address that is manually assigned to a computer by a System Administrator. This type of addressing requires specific knowledge of the LAN. station: Another term for extension Subnet (Subnetwork): Typically a LAN served by one router supervised transfer: Occurs when you communicate with the transfer recipient before completing a transferred call.

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